HR Director at San Francisco Community Health Center (SFCHC) | Leading HR initiatives to empower our dedicated team and enhance the overall employee experience. Committed to building a high-performing organization that delivers exceptional patient care.Led the implementation of a new benefits administration platform, resulting in improved employee satisfaction and cost savings.Effectively managed complex employee relations cases, providing guidance and support to both employees and management.Created a positive and collaborative work environment by adopting a servant leadership approach and empowering team members to reach their full potential.Led and managed a team of IT professionals and external consultants to optimize IT infrastructure, ensuring seamless operations and employee productivity.

As the HR consultant for the design firm, I support the recruiting process, aiding hiring managers in sourcing, interviewing, and hiring key roles in graphic design and project management. Through rebuilding the onboarding process I helped the studio increase effectiveness and efficiency with onboarding by 25% through automating processes in the Gusto HRIS platform, clarifying and assigning tasks to team members.Contributed to organizational development through involvement in initiatives like succession planning and employee engagement programs. Provided valuable coaching and support to the CEO in recreating the company values statement for enhanced internal and external transparency. Established and maintained an updated employee handbook and other HR documents to ensure compliance with company policies and legal requirements.

At Voyage Foods, a food technology startup, I was responsible for revamping recruiting processes in alignment with DEIB goals. Working with the team I successfully recruited highly skilled team members across RD, Sales, Finance, Marketing, and Operations.Additionally, I identified and addressed operational bottlenecks within HR through a comprehensive analysis of workflow patterns, resource allocation, and communication channels, leading to a substantial 20% improvement in departmental productivity. Conducted thorough compensation analysis using current and historical payroll data to prepare for compliance with California payroll transparency laws.

Bellwether Coffee is half a tech startup and half a manufacturer of an innovative coffee roasting machine. It's where tech meets coffee and sustainability. Here I partnered with the CTO to build cross-functional teams in RD, Quality Assurance, Manufacturing, Software, and Engineering by developing comprehensive workforce plans and analyzing to identify and address both immediate and future skill gaps. Achieved 50% female representation in leadership roles by partnering with the C-suite and employing DEI-informed sourcing strategies.Slashed year-one attrition by 80% with a streamlined onboarding program emphasizing organizational values, SOP training, and inclusive cultural practices. Implemented a data-driven, equitable compensation strategy, including transparent job leveling and an internal minimum wage, resulting in immediate pay increases for line-level employees.Infused DEI principles across HR functions, yielding a 30% increase in workforce diversity.Optimized performance management through the strategic use of tech tools such as Culture Amp, and BambooHR, integrating the voices of both managers and employees.

As an HR consultant, I provided invaluable guidance to founders and leaders of local businesses, enhancing people operations and resulting in precise workforce plans, elevated employee engagement, and the formulation of mission, vision, and values statements for greater clarity of purpose. Serving as a contracted HR Director, I executed project deliverables by advising leadership on diverse labor laws, including termination procedures, leaves of absence, onboarding, and HR analytics.My role extended to developing a comprehensive suite of resources, including handbooks, training manuals, and people documentation templates. Acting as an on-call HR expert, I addressed acute issues with immediate attention, ensuring fair and equitable practices in areas such as compliant terminations, mediation for personnel concerns, and other disciplinary actions.

ICA Fund is a non-profit in Oakland focused on supporting local small businesses by providing access to funding, business coaching, and business education. Here I worked with entrepreneurs in the portfolio and helped to navigate change management with a people-centric approach, offering empathetic support and transparent communication. Delivered leadership coaching to over 20 small business owners, aligning their focus with mission, vision, and values. Revamped client-facing resources, leading to a 29% increase in the cash value of ICA services. Contributed significantly to outreach goals, fostering a 46% rise in connections for women-owned businesses, a 55% increase for Black-owned businesses, and a remarkable 70% boost in total local job growth.

After being promoted to VP of People Operations I played a critical role in maximizing the value of the acquisition of 3 companies ensuring a positive experience for all employees involved. I used a thorough analysis of the target company's workforce, including assessing talent, organizational structure, culture, and potential HR risks. Aligned the acquired company's workforce with the overall strategic goals of Blue Bottle Coffee involving identifying key positions, skills, and potential gaps. Developed strategies to foster a cohesive and collaborative work environment. Managed transparent and effective communication with employees of both organizations to address concerns, provide information about changes, and ensure a smooth transition.In addition to the responsibilities mentioned I employed predictive analytics to achieve onboarding objectives, collecting data on time to productivity, retention rates, performance metrics, cost of onboarding, and knowledge absorption from training. Accelerated employee training through a barista mentorship program, reducing travel and training expenses. Implemented a redesigned bi-annual performance evaluation using a new HRIS for data collection, transforming evaluation sessions into development events. Significantly reduced attrition by 75% through the design of learning events highlighting empathy as a cultural pillar, featuring subject matter experts in non-violent communication, emotional intelligence, servant leadership, and incorporating a high level of hospitality across the organization.

I effectively managed both the operations and the HR functions for Blue Bottle Coffee during this period. HR:I was responsible for ensuring the seamless operation of payroll, HRIS, and compliance processes. I developed and implemented robust HR policies and procedures. I ensured compliance with HR practices and legal aspects of employment, including contracts and agreements. I managed department leaders in retail, roasting, Wholesale, e-commerce, Sales, and general administrative roles. During this time the company increased from 85 full-time employees to 200 full-time employees spread over two coasts.Operations:In addition to my HR expertise, I played a pivotal role in achieving significant business milestones. I spearheaded customer service and quality control improvements, resulting in revenue growth exceeding $3 million across Retail, Wholesale, Roasting, and Pastry divisions. Furthermore, I successfully expanded business operations from a single market to four distinct markets, including the establishment of the inaugural international market presence. I exercised budgetary oversight and reduced the cost of goods sold by 33% over two years. My leadership fostered a high-performance culture centered around empathy and operational excellence.

•Provided management, organization, and oversight to team of regional managers responsible for operations across multiple channels on both East and West Coasts resulting in successful coordination of operations and consistent achievement of business goals.•Initiated cost-saving measures by negotiating vendor discounts, simplifying contracts, and delivering financial management training to non-financial managers resulting in an average decrease in cogs from 32% to 28%.•Implemented improvements to recruiting and training programs by standardizing processes to meet high standards of quality and service in both front and back of house operations resulting in highly skilled and engaged workforce.•Recruited, and hired 3 HR professionals to ensuring compliance with all California and Federal HR Laws, timely and accurate payroll, and benefits administration, and additional support for a high growth period.

•Developed and mentored team members through comprehensive training and mentorship programs, resulting in pool of skilled and talented leaders capable of operating individual cafes with high levels of effectiveness and efficiency.•Responsible for comprehension of P&L statements for each retail location, and suggesting cost saving measures to reduce cogs.

•Provided leadership support and guidance to 12 outstanding employees at a very successful outpost in San Francisco.•Drove exponential revenue growth over a two-year period by optimizing workspace efficiency for employees and enhancing customer accessibility.•Trained each employee on company customer service principles, 1:1 training on technical skills to make awesome coffee every time, and general skills related to operating a retail environment.