Levi Crouch Email & Phone Number

Greater San Diego Area

Greater San Diego Area

* Design and document the ServiceNow CMDB as a platform that is fit for use within GTS\FICO* Design and implement processes to manage the configuration items that make up the ServiceNow CMDB* Collaborate with the directors and managers of other functional areas to ensure that CIs are appropriately defined to meet the needs of GTS and FICO as a whole* Collaborate with the various functional teams to define and develop integrations with external systems and the CMDB to ensure CIs were… Show more * Design and document the ServiceNow CMDB as a platform that is fit for use within GTS\FICO* Design and implement processes to manage the configuration items that make up the ServiceNow CMDB* Collaborate with the directors and managers of other functional areas to ensure that CIs are appropriately defined to meet the needs of GTS and FICO as a whole* Collaborate with the various functional teams to define and develop integrations with external systems and the CMDB to ensure CIs were properly created and maintained* Design and manage the Asset Management process for data center equipment* Present regular metrics to senior management as they relate to the health and status of the CMDB* Work with the ServiceNow development team to create new and enhance the existing functionality and automation of ServiceNow to better meet the needs of the organization* Design and manage the CMDB to integrate with outage, incident, problem, and change management requirements* Backup the Change Manager (run CAB and emergency CAB meetings) Show less

Greater San Diego Area

* Responsible for the coordination and planning of human and technical resources for software releases. Ensuring that the production release is a non-event, with all issues, concerns, and risks are properly identified and addressed before the scheduled production release. * With my team, we have built a mature Continuous Integration\​Continuous Delivery pipeline that automates the build, release, and testing of over 300 applications for Windows and Linux platforms. * Automate the… Show more * Responsible for the coordination and planning of human and technical resources for software releases. Ensuring that the production release is a non-event, with all issues, concerns, and risks are properly identified and addressed before the scheduled production release. * With my team, we have built a mature Continuous Integration\​Continuous Delivery pipeline that automates the build, release, and testing of over 300 applications for Windows and Linux platforms. * Automate the stand-up and configuration of Windows Server OS and application servers using PowerShell DSC (Desired State Configuration).* Train new and existing developers, systems engineers, and SCM team members on current and proposed technology\​process changes in a classroom and one-on-one environments.* Coordinate with other groups (technical and non-technical) to ensure all steps\​phases are identified and completed as needed for the successful launch of a new application or service. Show less

Greater San Diego Area

* Develop and deploy custom software packages for 3rd party software for over 3,000+ endpoints* Develop and deploy select packages utilizing Microsoft Application Virtualization.* Develop custom actions using vbscript and Wise Scripting Engine for Windows Installer Technology.* Create custom queries in SCCM to control collection membership and custom reports.

* Automate builds for Microsoft VB6, Visual Studio 2003, 2005, and 2008 Microsoft .NET solutions (1.1, 2.0, and 3.0).* Create, maintain, and enhance automated build scripts using Kinook Visual Build Pro. * SMS administration (create collections, packages, advertisements, as well as custom reports with SMS 2003).* Train development staff on internal CM processes.* Conduct Production deployment meetings, ensuring all other departments’ tasks are completed and successful, assign… Show more * Automate builds for Microsoft VB6, Visual Studio 2003, 2005, and 2008 Microsoft .NET solutions (1.1, 2.0, and 3.0).* Create, maintain, and enhance automated build scripts using Kinook Visual Build Pro. * SMS administration (create collections, packages, advertisements, as well as custom reports with SMS 2003).* Train development staff on internal CM processes.* Conduct Production deployment meetings, ensuring all other departments’ tasks are completed and successful, assign deployment tasks to other CM staff members, setup telephone bridges, etc.* Investigate Production outages to determine root cause of failure, determine scope, asses risk, communicate findings with stakeholders, formulate, and test a rollback plan.* Develop and enhance automated deployment tools using WMI, HTML Applications (HTA), SQL statements, and VBScript to Web tier (internal and external), application tier, and SQL servers.* Administer multiple Microsoft Visual SourceSafe databases Show less

* Jr. Network Administrator/Engineer and telecom technician for a 500+ seat call center.* Design, implement, and administer the Active Directory domain for local site, as well as support for 3 remote sites.* Creating and managing Group Policy Objects (GPO’s) to secure and configure the Windows 2000 servers and workstations.* Maintain network connectivity for multiple internal subnets.* Oversee various projects; including: adding secure access to the company intranet, roaming… Show more * Jr. Network Administrator/Engineer and telecom technician for a 500+ seat call center.* Design, implement, and administer the Active Directory domain for local site, as well as support for 3 remote sites.* Creating and managing Group Policy Objects (GPO’s) to secure and configure the Windows 2000 servers and workstations.* Maintain network connectivity for multiple internal subnets.* Oversee various projects; including: adding secure access to the company intranet, roaming user profiles.* Create/administer multiple images using the PowerQuest Drive Image software suite for all workstation types.* Ensure maximum uptime for operator consoles by troubleshooting hardware and software related issues. These include validating software product versions, testing network/peripheral device connectivity, training staff on technical issues, etc.* Wiring the voice communications from the incoming fiber connection to the operator headset. Show less