Levi Crouch Email & Phone Number

Greater San Diego Area

Greater San Diego Area

* Design and document the ServiceNow CMDB as a platform that is fit for use within GTS\FICO* Design and implement processes to manage the configuration items that make up the ServiceNow CMDB* Collaborate with the directors and managers of other functional areas to ensure that CIs are appropriately defined to meet the needs of GTS and FICO as a whole*.

Greater San Diego Area

* Responsible for the coordination and planning of human and technical resources for software releases. Ensuring that the production release is a non-event, with all issues, concerns, and risks are properly identified and addressed before the scheduled production release. * With my team, we have built a mature Continuous Integration\​Continuous Delivery.

Greater San Diego Area

* Develop and deploy custom software packages for 3rd party software for over 3,000+ endpoints* Develop and deploy select packages utilizing Microsoft Application Virtualization.* Develop custom actions using vbscript and Wise Scripting Engine for Windows Installer Technology.* Create custom queries in SCCM to control collection membership and custom.

* Automate builds for Microsoft VB6, Visual Studio 2003, 2005, and 2008 Microsoft.NET solutions (1.1, 2.0, and 3.0).* Create, maintain, and enhance automated build scripts using Kinook Visual Build Pro. * SMS administration (create collections, packages, advertisements, as well as custom reports with SMS 2003).* Train development staff on internal CM.

* Jr. Network Administrator/Engineer and telecom technician for a 500+ seat call center.* Design, implement, and administer the Active Directory domain for local site, as well as support for 3 remote sites.* Creating and managing Group Policy Objects (GPO’s) to secure and configure the Windows 2000 servers and workstations.* Maintain network connectivity.