Levi Duhon Email & Phone Number

Knoxville, Tennessee Area

Provide leadership direction over operations and 300+ employees to maximize revenue and profit growth for several subsidiaries, operating as independent companies including American Book Company, American Distribution Solutions, American Distribution Services, Retail Centric Marketing, Rocky Top Restoration, and Vintage Wood Products.• Successfully turned around underperforming operations through reorganization and establishing standard operating procedures for the 1,000,000 sq ft. warehouse, multi-million wholesale book business, local/OTR trucking company, and DVD/music company.• Achieved $4.5 million in shipping costs reductions and $750,000 in label cost savings for American Book Company.• Maintain and manage the delivery of services and products to major accounts with Wal-Mart, Walgreens, Kroger, Staples, Dollar General, CVS, Winn-Dixie/Bi-Lo, and many more. • Produced over $4 million in cost savings for corrugate purchases. • Managed the successful acquisition/merger of American Distribution Solutions (the most profitable deal in company history) including operational integration of the company. • Directed the startup and growth of Rocky Top Restoration.• Directed the startup and growth of Vintage Wood Products. Manage operations and delivery of products to the Home Depot, Menards, and Amazon accounts including graphic design for in-store and online displays, inventory management, product distribution, and quality control. • Developed and implemented detailed plans to achieve project objectives and ensure excellent customer service.

•Coordinated with Sales to understand customer needs for the project and provided specialized support for the sales process, including marketing research, design activities, and the completion/installation of prototypes.•Used site survey photos and customer identity standards to develop a sign proposal for each of the customer’s sites based on building architecture, structural design, and local sign codes/ordinances. •Participated in customer presentations and reviews.•Developed and implemented detailed plans to achieve project objectives and ensure excellent customer service.•Coordinated with other project team members and outside resources to ensure project objectives were achieved (sales, art, finance, purchasing, engineering, design firms, consultants, construction site managers, installers).•Obtained sign installation permits; selected and negotiated contracts with subcontractors and vendors; served as the primary contact for clients; and inspected finished work for quality/specification compliance.•Assisted with design and engineering elements as well as management of on-site construction/installation activities.•Developed estimates, budgets, and forecasts; reviewed/approved expenses; managed/tracked project costs; managed inventory and coordinated client billing activities.•Anticipated and resolved potential problems; resolved issues throughout all phases of project execution.•Identified future opportunities and achieved additional sales volume with each account.•Served as Project Manager on the McDonald's account (15 states), including quoting, negotiating, product ordering, installation scheduling & management, and billing.•Called on all of the McDonald's franchise owners throughout 15 states to sell them on company products, value, and service to secure jobs ranging from $20,000 to entire restaurant signage for $190,000.•Traveled extensively to sites to ensure installation meets quality specifications for owners.

• Promoted into this position based on extensive management experience, performance, field operations experience, and commitment to the company.• Traveled extensively throughout the U.S. to troubleshoot underperforming stores and implement management initiatives to re-establish sales growth and profitability.• Provided on-going support and direction to 10 District Managers overseeing 134 retail outlet stores and a total of 497 employees and $34 million in annual sales.• Developed and directed the national launch of the comprehensive outside sales and marketing program targeting the educational market with marketing materials, sales scripts for the representatives, and strategies. • Developed and implemented a customer follow-up program that offered discounts for additional purchases and provided a 70% return on the marketing investment.• Assisted District Managers and Store Managers in areas including employee issues (hiring, firing, promoting, evaluating), scheduling merchandising, loss prevention, store development, store auditing, P&L analysis, vendor/customer relations, promotional event planning, and advertising.• Handled "escalated" customer service issues and provided 24-hour register, technical, and general operational support for all 150 stores.• Assisted in recruiting qualified District Managers and coordinated/managed Management Orientation program.• Compiled/logged weekly sales and payroll information; managed associate training and manager orientation logs.• Approved expense reports and travel arrangements for District Managers.• Assisted the Director of Operations in annual budgeting process for the department, individual stores, and districts.• Analyzed P&L statements for each location to control operational and labor costs.• Coordinated store openings and closings.

Worked for the US Census Bureau as a Crew Leader responsible for 12-18 census enumerators. Meet with enumerators on a daily basis to ensure their tasks were being completed successfully and transported work done to regional office in Opelousas.

Performed all duties in the role of sales associate as needed.

Chemistry, Science

Education record