Senior Peer Advisor
Edmonton, Alberta, Canada
As a Senior Peer Advisor at InfoLink, I helped deliver exceptional front-line customer service and support across various InfoLink locations at the University of Alberta North Campus, including Student Life Central in the Students' Union Building, the InfoLink/ONEcard Service Centre in HUB Mall, and the International Services Centre in the Telus Building. In this role, I provided clients with accurate academic advice and campus guidance, ensuring students have the information they need to succeed at the University of Alberta. I also promoted and guided students towards community involvement opportunities, enhancing their overall campus experience. In addition, I referred students to relevant University of Alberta and Students' Union services, efficiently managing walk-up, telephone, and email inquiries. Finally, I helped to maintain and update internal staff resources for InfoLink, and assisted in developing and facilitating training sessions for hourly and temporary staff as directed by the InfoLink Program Lead.My responsibilities included managing special projects assigned by the Program Lead and Assistant Program Lead, ensuring timely and effective completion. I helped support campus activities by selling and promoting special event tickets and merchandise, and assisted with U-Pass distribution and administration to ensure smooth operations. I helped to compile and report on service statistics, which contributed to the continuous improvement of InfoLink services.