The Vice-President Operations & Finance is a pivotal leadership role at the University of Alberta Students' Union, responsible for managing an annual operating budget of approximately $13 million. This position plays a key role in shaping policy and strategy across a diverse range of Students' Union social enterprises, including Dewey's, Room at the Top, the Daily Grind, SUBprint, and more. Additionally, the Vice-President Operations & Finance oversees the operations of the Students' Union Building, manages tenancy agreements, and participates in various committees and boards to ensure effective distribution of Dedicated Fee Unit funds.

As a Senior Peer Advisor at InfoLink, I helped deliver exceptional front-line customer service and support across various InfoLink locations at the University of Alberta North Campus, including Student Life Central in the Students' Union Building, the InfoLink/ONEcard Service Centre in HUB Mall, and the International Services Centre in the Telus Building. In this role, I provided clients with accurate academic advice and campus guidance, ensuring students have the information they need to succeed at the University of Alberta. I also promoted and guided students towards community involvement opportunities, enhancing their overall campus experience. In addition, I referred students to relevant University of Alberta and Students' Union services, efficiently managing walk-up, telephone, and email inquiries. Finally, I helped to maintain and update internal staff resources for InfoLink, and assisted in developing and facilitating training sessions for hourly and temporary staff as directed by the InfoLink Program Lead.My responsibilities included managing special projects assigned by the Program Lead and Assistant Program Lead, ensuring timely and effective completion. I helped support campus activities by selling and promoting special event tickets and merchandise, and assisted with U-Pass distribution and administration to ensure smooth operations. I helped to compile and report on service statistics, which contributed to the continuous improvement of InfoLink services.

As a Senior Peer Advisor at InfoLink, I helped deliver exceptional front-line customer service and support across various InfoLink locations at the University of Alberta North Campus, including Student Life Central in the Students' Union Building, the InfoLink/ONEcard Service Centre in HUB Mall, and the International Services Centre in the Telus Building. In this role, I provided clients with accurate academic advice and campus guidance, ensuring students have the information they need to succeed at the University of Alberta. I also promoted and guided students towards community involvement opportunities, enhancing their overall campus experience. In addition, I referred students to relevant University of Alberta and Students' Union services, efficiently managing walk-up, telephone, and email inquiries. Finally, I helped to maintain and update internal staff resources for InfoLink, and assisted in developing and facilitating training sessions for hourly and temporary staff as directed by the InfoLink Program Lead.My responsibilities included managing special projects assigned by the Program Lead and Assistant Program Lead, ensuring timely and effective completion. I helped support campus activities by selling and promoting special event tickets and merchandise, and assisted with U-Pass distribution and administration to ensure smooth operations. I helped to compile and report on service statistics, which contributed to the continuous improvement of InfoLink services.

In this role, I provided exceptional customer service and general campus information to the university community, ensuring that students, staff, and visitors receive accurate academic guidance and support. I assisted clients with campus-related inquiries in person, over the phone, and via email correspondence. Additionally, I helped create and update office resources to enhance service delivery. I collaborated with the administrative team on special projects and research initiatives, contributing to the overall success of the department. Finally, I participated in service committees, training sessions, and monthly staff meetings to stay informed and engaged with team goals and initiatives.

In this role, I facilitated the implementation of video conferencing software to transition the company from traditional telephone conference calls to video meetings, enhancing communication between various job sites and the head office. I also encouraged the shift from hardcopy documents, such as payroll spreadsheets and project blueprints, to digital formats which ultimately led to the successful migration to G-Suite productivity tools, enabling seamless and instantaneous collaboration between the head office and remote sites.

In this role, I ensured adherence to corporate safety policies and procedures while educating fellow staff members and customers as needed. In addition, I supported management by performing end-of-day settlements and various bookkeeping tasks. Further, I optimized storage efficiency by reconfiguring shelving units in the beverage cooler and stockroom, increasing available space and expediting the restocking process. By identifying and addressing deficiencies in restocking procedures, I significantly reduced spoilage, leading to lower operating expenses. Finally, I drove sales revenue growth through effective upselling and cross-selling during promotional periods.