Levi Galbreath 🏳️‍🌈 Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

The Diversity Committee of the BNHRA is project driven and strives to promote diversity to business in WNY through presentations, panel discussions and a diversity career fair twice year.

Buffalo, New York, United States

• In collaboration with the Human Resources Director, develops trainings for members of the organization• Delivers new hire orientation and administrative office training • Deliver presentations to staff• Analyze the effectiveness of training to the team members and develop appropriate modification if needed• Participates in candidate interviews when needed on behalf of the Human Resources Team• In collaboration with the Data Director and Director of Human Resources, develop systems to monitor and ensure employees are completing required trainings timely• Manages, develops content, edits and distribution of Human Resources e-newsletter • Delivers trainings for colleagues as needed on topics including but not limited to technology, Microsoft Teams, office equipment usage• Manage and maintain internal and external Wufoo administration for trainings, policies, and programming• Serve as co-chair of agency Racial Equity & Inclusion (REI) Committee• Develop and execute trainings on specific REI topics and best-practice equitable vocabulary for all departments • Attend REI committee meetings as needed

Buffalo, New York, United States

The Purpose of the Racial Equity and Inclusion committee is to develop a process for embedding REI work into fabric of the Say Yes Buffalo organization.Committee members expectations:• Participate in the development of the strategic direction of the REI• Commit to a 24 month term• Attend REI meetings every three weeks• Complete the Race Matters Training• Complete Say Yes Buffalo Session I & Session II trainings (need titles)• Maintain a healthy balance between work and REI activities• Participate in quarterly check-ins to assess and restructure work loads• Serve as a liaison and ambassador between department and REI committee• Document work in the DEI dashboard• Conduct training sessions (day/evening)• Present at public forums (day/evening)Job Description• Ensure that the Equity statement is positioned on Say Yes collateral materials• Serve as ambassador – liaison between REI committee and internal and external partners• Develop, implement and evaluate REI strategies• Maintain a healthy balance between work and REI activities• Actively participate on REI committee meetings• Conduct at least three (3) training sessions per year• Align the REI work with policies, procedures and standards of Say Yes Buffalo• Identify and evaluate potential trainers for Say Yes staff development• Track REI performance utilizing the REI dashboard• Update SAY YES team members at department meetings and Town Hall meetings• Maintain and develop a knowledge base on local and national REI promising practices• Participate in required trainings• Identify external opportunities to inform/educate partners/providers on REI principles and practices

Buffalo/Niagara, New York Area

I proudly wear many hats! Copy editor, writer, manager of the newsletter, community relationship development, CEO-assigned and CEO-collaborative initiatives, public speaking mentor for associates and youth, internal communications development, self-care committee, diversity & inclusion, building management, internal/external community events coordinator, new employee trainer, liaison for external vendors, strategic innovations for stronger productivity, analysis for risk, and market researcher to find the best cost in a competitive goods market. By the time you've finished reading this, I've proudly taken on another task to benefit education in Buffalo!

In-depth innovative communication strategies for companies including WNY Executive, Toastmaster's International, Career Navigator, and contract projects.

Elma, New York

- Helped establish the diversity program for Mr. Cooper Diversity on an internal site.- Provided and corrected data to ensure all information was accurate. Held a 100% compliance and 100% adherence to projects.

Elma, Ny

- Resolved matters in a timely and efficient manner.- Entrusted to train 5 team members within the first six months of employment.

Getzville, Ny

• Single point of contact for all resolutions. If a client called another number, my name would be on the screen to handle all of their concerns until I resolved them personally.• Direct handling of concerns presented from regulators, business entities, and government officialssuch as attorney generals, senators, the Consumer Financial Protection Bureau, Office of theComptroller of the Currency, and law firms.• Familiar with AS400, web-based programs, Excel, Word, Outlook, cross-document multiple internal programs, Salesforce.com and other account-based applications.

Buffalo/Niagara, New York Area

• Strengthened the recognition of diversity in race, sexual orientation, economic status, cultural heritage, and gender-identity events in our city.• Offered and accepted an officer position among the Bank of America Community Volunteers forthree consecutive years, intended to continue service for many years to come.• Provided direct communication and leadership with non-profit organizations across Buffalo andvolunteered over 80 hours per year on cultural diversity events. Initiated communication, providedresources for associates to sign up to events, committed to legal hold harmless documentation foreach volunteer. Helped organizations raise tens of thousands of dollars for homeless shelters, cancer treatment, HIV/AIDS research, teen suicide prevention, and historic preservation sites.

Getzville, Ny

Default Servicing Customer Relations Advocate for the Office of the CEO and President(DSCR Advocate for default-related concerns)• Researched default-related concerns, reported to our teams handling the files, and wrote letters tocustomers, elected officials, the Consumer Financial Protection Bureau, and law firms on behalf ofBrian T. Moynihan and the Office of the CEO and President for Bank of America.• Provided a second-look asset to our teams with past experience as an editor. Utilized my degreefrom St. Bonaventure University (majoring in English, Journalism, and Mass Communication) toensure that all documents were professionally written in terms of accuracy, spelling, punctuation,and grammar. I found and corrected several severe factual mistakes after our dedicated copy editingteams reviewed the file in order to protect the bank's interest. Teammates were eventually requiredby our manager to have me proofread the outbound letters after our copy editing teams approved thedocument. My efforts were recognized with a “gold” achievement award.Executive Customer Relations Advocate for the Office of the CEO and President(ECR Advocate for non-default concerns)• Provided all of the aforementioned DSCR Advocate roles and focused on non-default concerns such as complex payment issues, credit reporting, escrow concerns, private mortgage insurance issues, payment amounts, and researching Qualifying Written Requests under HUD RESPA guidelines.

Getzville, Ny

• Awarded the Platinum Award (the highest award available) at an awards ceremony in my first monthon the sales team, offering the highest conversion rate of quality referrals.• Maintained successful cross-selling techniques and a firm understanding of all the products the bankhas to offer. Focused on checking accounts, savings accounts, credit cards, equity lines of credit,life insurance, credit monitoring services, refinancing options, and homeowner's insurance.

Getzville, Ny

• Branch managers would call into our lines when they were unable to answer questions regarding acustomer's mortgage account. Assisted directly with the customer as well as our branch siteleadership to ensure a positive experience at our local sites across the United States.• Provided business referrals to customers to help local sites achieve sales goals.

Lancaster, Ny

• Maintained over 100 distributor accounts for customer sales.• Performed editing checks on all custom form products.• Reviewed proofs, entered orders, tracked the progress of products,

Online Publication

• Maintained a staff of 20, including writers, coders, PR, and audio editors.• Voiced news and professional advice on our weekly online radio show over 100 hour-long episodes.• Wrote news in Associated Press format, edited articles to the standards of professional journalism,wrote reviews, contacted PR departments, and transcribed interviews.• Covered events in Los Angeles, Las Vegas, Germany, Japan, and NYC.

Bachelor'S Degree, English, Journalism & Mass Communication, Dean'S List

Activities and Societies: Taught college class on Diversity; Writer/Editor for Literary Magazine, The Laurel; The Black Student Union.

Declared Major In Journalism