Levi Gerald Cruz Email & Phone Number

Makati, National Capital Region, Philippines

• Active Directory, DNS, DHCP (setup, installation, and configuration)
• Microsoft Mail Exchange (On-Premise) managing Exchange Admin Center including Outlook Web Access and Outlook App
• Microsoft Desktop (7, 8, 8.1, 10, 11) setup, installation, configuration, and reformatting
• Microsoft Server (2008 and 2012 R2) responsible for backup, monitoring, rebuilding existing servers, and configuring hardware, peripherals, services, settings, directories, storage, user acess, file access etc. in.
• Knowledgeable in Office 365 setup
• Email Anti-Spam Gateway (Barracuda)

NCR - National Capital Region, Philippines

• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the company’s needs.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.

NCR - National Capital Region, Philippines

• Responsible for the maintenance and operations of computer laboratory. Acting as the first point of contact for all IT & technical queries.
• Assisting laboratory users with computer-related issues such as creating user log-on accounts and passwords, trouble-shooting equipment problems and using other lab equipment such as printers and copiers.
• Supervising of laboratory equipment, facilities, and operations of the computers and network.
• Keeping records of equipment and laboratory supplies, and maintaining the security of the laboratory.
• Assist students in the laboratory by demonstrating the proper use of the equipment and how to use the hardware and software to finish assignments.
• Any system or technical problems arise, we are the one called to provide assistance such a clearing paper jams in printers and copiers, refilling ink toners and supplying paper.

NCR - National Capital Region, Philippines

• Providing customer satisfaction support by on-site visits and provide possible solutions for POS hardware and software issues and concerns.
• Handling POS (Point-Of-Sale) System IBM and Posiflex brand, serve as the first point of contact for all IT concerns.
• Provide on-site basic networking, hardware and printer support and troubleshooting
• Installation and updating software rollout and patches in POS.
• Documentation and tracking of all hardware and software issues from reporting to closing stage and changes made to POS System. Follow-up with suppliers and provide prompt and feedback to users.
• Proper and timely escalation of unresolved issues appropriate internal team leaders or supervisor.