Levi Gerald Cruz Email & Phone Number

Makati, National Capital Region, Philippines

• Active Directory, DNS, DHCP (setup, installation, and configuration)• Microsoft Mail Exchange (On-Premise) managing Exchange Admin Center including Outlook Web Access and Outlook App• Microsoft Desktop (7, 8, 8.1, 10, 11) setup, installation, configuration, and reformatting• Microsoft Server (2008 and 2012 R2) responsible for backup, monitoring, rebuilding existing servers, and configuring hardware, peripherals, services, settings, directories, storage, user acess, file access etc. in accordance with operational requirements.• Knowledgeable in Office 365 setup• Email Anti-Spam Gateway (Barracuda)• Network Firewall, VPN, Routers, Switches, AP, and other network devices (Fortinet, Cisco, Ubiquiti, Ruckus, Forticlient VPN)• Antivirus (Bitdefender cloud-based)• Handling Inventory of all IT assets including hardware and software licenses.• In-charge of communicating to IT supplier, vendor, and third party technical specialists• File Management System with cloud setup configuration, backup, and maintenance (Synology Network Attached Storage)• PABX maintenance and configuration (NEC)• CCTV and NVR installation, configuration, maintenance, monitoring and viewing outside (Hikvision)• Printers (Multifunctional Printer, Matrix Printer, LaserJet, Plotter Printer)• Responsible for Weekly Web Meetings (Teams, Zoom, Google Meet) including Conference Room setup • Handling Company websites update and maintenance (Wordpress)• Provide technical Support across the company including satellite office and jobsite (this may be on-site and over the phone) • Desktop, Laptop, Network and Printer Support including Remote Desktop support• Installation and configuration of in-house developed software application.• Assist Japanese executives with regards to mobile, tablet, laptop, computers, and network concern• Assist onboarding of new user’s account, profiles and deal with password issues• Assist in the overall operations of the IT department (Officer in-charge)

Ncr - National Capital Region, Philippines

• Responsible for diagnosing & resolving hardware, software & end users problems.• Acting as the first point of contact for all IT & technical queries. • Developing the infrastructure and systems to meet the company’s needs.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet • Involved in the rollout of software updates and patches.• Investigate specialist and complex IT support issues. • Communicating with third party technical specialists.• Configuring and managing backup & restore procedures. • Maintaining a wide range of computer hardware and software programs.• Identifying & reporting on the budgetary implications of IT projects and upgrades. • Provide secondary support for LAN administration. • Responsible for allocating work to intern student and induction training for new staff.• Deploying new hardware, server backups & evaluating new software & security risks. • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, 7, 8,10 & Microsoft Office.• Handling inventory of all related IT Hardware asset including licenses of the software and documentation.• Conducting a quarterly preventive maintenance of all computers in offices and computer laboratories.• Responsible in maintaining computer laboratories and offices including network and troubleshooting

Ncr - National Capital Region, Philippines

• Responsible for the maintenance and operations of computer laboratory. Acting as the first point of contact for all IT & technical queries. • Assisting laboratory users with computer-related issues such as creating user log-on accounts and passwords, trouble-shooting equipment problems and using other lab equipment such as printers and copiers.• Supervising of laboratory equipment, facilities, and operations of the computers and network.• Keeping records of equipment and laboratory supplies, and maintaining the security of the laboratory.• Assist students in the laboratory by demonstrating the proper use of the equipment and how to use the hardware and software to finish assignments.• Any system or technical problems arise, we are the one called to provide assistance such a clearing paper jams in printers and copiers, refilling ink toners and supplying paper.• Responsible for the cleanliness of the laboratory to ensure safety and proper working conditions for the lab users and proper maintenance of the computers.• Preparing the computer laboratory, provide backup of software and perform equipment repairs or arrange for repairs to be completed.• Involved in the rollout of software updates and patches.• Installing software and application that needed in class for students and teachers.

Ncr - National Capital Region, Philippines

• Providing customer satisfaction support by on-site visits and provide possible solutions for POS hardware and software issues and concerns.• Handling POS (Point-Of-Sale) System IBM and Posiflex brand, serve as the first point of contact for all IT concerns. • Provide on-site basic networking, hardware and printer support and troubleshooting• Installation and updating software rollout and patches in POS.• Documentation and tracking of all hardware and software issues from reporting to closing stage and changes made to POS System. Follow-up with suppliers and provide prompt and feedback to users.• Proper and timely escalation of unresolved issues appropriate internal team leaders or supervisor.• Handling customer/client queries and administrative work.