Engagement Manager, Customer Success Manager
Current• Consulting Leadership – acting in a lead capacity on Strategy engagements including leading assessments and meetings, developing deliverables, providing guidance and direction to other Strategy team members, and delivering trusted business advisor support to clients.• Organizational Strategy - partnering with senior executives to understand organizational perspectives and recommend best-fit methods to execute business strategies, improve operations and performance, and optimize roles and responsibilities.• Strategic Change - partnering with senior executives to define the strategy, business initiatives, and organizational changes needed to gain leadership alignment, enable change leadership, promote stakeholder and employee engagement, enable further organizational change programs and plans.• Technology Adoption – working with clients to understand the people issues associated with technology implementations, specifically Digital Workplace and ancillary systems including but not limited to role re-definition, skill gaps, and change readiness.• Technology Implementation – partnering with senior executives and program managers to understand an organizations inherent capability regarding governance, decision making, data integrity, and technology development to design strategies to set the stage for successful technology implementations.• Business Development – working collaboratively with internal sales teams as well as external sales teams such as Workday to understand the needs of the client and develop proposals, respond to RFP’s, assist in writing SOW’s, and present at conferences and trade events to market the Collaborative brand.• Knowledge Management – developing and maintaining methodologies, tools, and templates to support strategic and implementation engagements from insights gained in prior experiences, researching best practices, and utilizing a continuous feedback loop with clients to ensure deliverables are timely and relevant.