Levi Jacques Email & Phone Number

Resourceful and dedicated IT professional with a passion for technology and a strong background in networking and cybersecurity. Certified in CompTIA A+ and Security+, with proficiency in Linux, Windows, and MacOS. Experienced in building computers, repairing electronics, and problem-solving. Skilled in Python, Bash scripting, and C++ programming.Currently pursuing SOC Analyst Certification through HTB. Operates a home lab used for practicing with virtual machines in a contained environment and for intrusion detection practice.Log4j Vulnerability Mitigation: Addressing the log4j vulnerability within a MegaRAID controller by updating software, which involved manual handling of jar files. This indicates knowledge of security vulnerabilities and the ability to perform delicate updates to critical infrastructure components.Citrix Installation and Troubleshooting: Successfully resolved Citrix access issues by uninstalling and reinstalling the software, ensuring compatibility and functionality. This reflects expertise in remote access solutions and troubleshooting complex software issues.Remote Access Setup and Security: Configuring remote access for users, including addressing compatibility issues with macOS and VPN configurations, demonstrates proficiency in remote networking technologies and an understanding of security concerns related to remote access.Network and Security Device Configuration: Involvement in setting up cellular WAN failover and dealing with firewall configurations for failover scenarios showcases skills in network resilience and continuity planning.Troubleshooting Printer and PDF Issues: Addressing printing issues from Adobe Reader and other applications, including troubleshooting and resolving complex connectivity and software problems, shows a strong capability in peripheral device management and software troubleshooting.Managing Email and Security Policies: Handling tasks related to email account management, license changes, and security policy adjustments, including manual interventions for specific security concerns, indicates a thorough understanding of email systems and security best practices.Data Management and Recovery: Engaging in file recovery and data management tasks, demonstrating abilities in data preservation, access management, and recovery strategies.Committed to continuous learning and staying updated with the latest industry trends. Seeking opportunities as a NOC Technician or SOC Analyst.