Deployment / Onboarding Specialist Manager. Helping teams make sure the initial merchant experience is first in class and ensuring we get them setup with a processing product they trust with confidence inspiring service.

Team managent of 14-16 Team Members, providing immediate response and resolution to IT needs related to Hardware, Software and Network issues. Removing the hurdles related to credit card processing and removing stress and worry as it relates to technical needs

• Currently leading a team of 12-14 people servicing 40-50 clients, with roughly 520 weekly hours of contracted time. • Work with analyst teams, account managers and clients to staff, strategize and execute on our brand protection contracts to ensure we meet or exceed our obligations. • Directed team to analyze, enforce and report on the enforcement of Intellectual Property for our clients to circumvent counterfeit, copyright, fraud and various other forms of IP infringment.• Frequently tasked with communication and generating a highly motivated work environement in which constructive feedback and timely execution of deliverables were of the upmost importance.• Responsible for recruitment, training and deployment of analysts within the team upon contract finalization.• Responsible for ensuring services met or exceeded expectations and supported the sales led expectations for our clients. Carried a ~85% retention rate across our client portfolio. • Helped provide feedback and use instruction on internal software development over the course of the last 4 years. Initiated Analysts as testers when timing and schedule permitted. Early adoption and UAT testing on new software platforms throughout our development lifecycle on new and updated software. • Assisted Implementation of standard operation proceedings to ensure customer experience was standard across the departement. • Responsible for development and growth of Analysts and Sr. Analysts• Constant technical communication with client contacts in legal, marketing, sales, engineering and cybersecurity staff to ensure all stakeholders are aware of progress within IP related projects.

• Worked to ensure that our clients as well as their consumers aren't exposed to counterfeit, copyright, fraud and various other forms of trademark abuse on the internet.• Day to day use of proprietary software to harvest, review, and execute enforcements on intellectual property rights belonging to our clients.• Generate analysis and reporting on Intellectual Property infringement in order to help client strategize on mitigation efforts and assist in our efforts to process complaints and takedowns on their behalf. • Worked within Domain/Website content, e-commerce marketplaces, social media platforms, mobile apps platforms and paid search/SEO platforms to ensure we were exploring all avenues of investigation of brand infringement for MarkMonitor’s clients. • Report on success and compliance in order to show areas that we have facilitated change or forced seller behavior to change, in turn providing a cleaner consumer experience in the places that consumers are exposed to client brands on the internet. • Intermittent involvement in testing of new products, software and processes in order to increase efficiency and constantly improve on our ability to deliver for our clients.• Use of Excel and other reporting tools, as well as numerous third party internet tools to analyze and manipulate data in an effort to look for brand infringment trends across multiple geographic areas, sellers, and platforms.

GIS Technician providing research services to land developers, surveyors, engineers as well as real estate companies and local land management professionals. Tasks include but are not limited to: • data analysis, collection, translation and application authoring / creation through use of Mapguide Studio and ArcGIS as well as AutoCad.• Communication with city, county, state and federal agencies in order to collect, maintain and update current datasets for our ongoing research services as well as analytical and production products for local entities• . Maintained GIS web applications and databases with data from Lewis & Clark, Gallatin (MT), and Ada and Canyon counties serving over 100 + clients.• Skilled in the use of ESRI ArcGIS, Autodesk Map3D, FME and Mapguide Studio and Enterprise to assist in development and data manipulation/translation to supply as close to real time solutions for our clients• Performed functional, regression, pre and post production QA testing on our database and application to ensure that it was functioning and displaying error-free through our online platform. • Ongoing daily duties included independent acquisition, compilation, analysis and manipulation of data to produce cartographic maps and layers for the aforementioned applications. • Skilled in Microsoft Word, Excel, Access, Outlook and Powepoint• Exposure and intermittent use of SQL and Python for data manipulation and translation in conjunction with FME (Feature Manipulation Engine).

Sales Associate responsible for point of sale operations, paint tint/mixing, and customer service.