Levi Mitchell Email & Phone Number

Edgerton, WI, US

Rosemont, Illinois, US

Providing onsite support to all locations in the state of Wisconsin

Madison, Wisconsin, US

• Daily support and vendor interactions for all company MFDs and ivanti Service Manager ticketing system administration, user management and scheduled patching.
• Led vendor project to develop new inventory system utilizing barcode scanners and mobile devices to track IT equipment throughout all statewide locationsContractor with TEKsystems

Hanover, MD, US

Contractor at American Family Insurance (Capgemini) and Wisconsin Department of Corrections

Madison, WI, US

• Daily customer interactions via phone and Microsoft Teams, imaging company workstations using Microsoft Endpoint Configuration Manager (SCCM), leading weekly new hire group onboarding meetings and operating walk-up.
• Participated in project to migrate 1500 users to a different department including Active Directory and Microsoft 365 access, software installation and support, and data migration using Microsoft OneDrive and.

Alpharetta, Georgia, US

• Day-to-day management and quality of ticket queues, working with leadership staff to analyze and develop strategies for improving team performance and internal processes and consistently meeting or exceeding metrics.
• Daily customer interactions and tech support for more than 70 small- and medium-sized businesses, schools, and churches in the surrounding area including Windows and macOS imaging and troubleshooting, network and.
• Responsible for training all new technical employees, including project and department managers
• Participated in monthly management meetings to identify patterns across multiple clients in order to implement new patch policies, encryption, DNS, spam and web filtering and additional network security services
• Participated in numerous executive-level meetings to identify and define the company’s Core Values

Cincinnati, OH, US

• Won Employee of the Year Award
• Company acquired by Logic Speak

• Managing the daily IT needs of 100+ employees including maintaining and upgrading computer software and equipment and managing the company website and email hosting.
• Led project to replace all computer and inventory tracking equipment in company warehouse for increased accuracy and profitability
• Worked with management staff to track and improve accuracy of monthly inventory reporting by 15%
• Managed corporate cell phone and GPS vehicle tracking plan for all company employees and vehicles

OSHA-Certified Forklift Trainer and operator

Philadelphia, PA, US

Worked in a High-Speed Internet call center providing step-by-step technical troubleshooting, answering sales questions, upgrading services and documenting customer interactions, while consistently meeting departmental quotas.

Jacksonville, FL, US

Cincinnati, Ohio, US

Charlotte, NC, US

Pittsfield, MA, US

Greenwood Village, CO, US

Chicago, Illinois, US

Information Technology

High School Diploma