• KPIs and training development for IT Customer Service• Creating policies and procedures for IT Customer Service across multiple applications and platforms

A leader and self-starter, from initiation to follow through and completion, witha commitment to continuous improvement, quality, efficiency, safety, and value to the business• Developing and implementing PSM training for all departments• Teamwork Lead for in-house LEAN-based Quality program• Developing KPIs and training for performance improvement activities.• Risk Management, Critical Mechanical Integrity Project for OSHA compliance• Recipient of two “Zero Harm Achievement Awards”

• Coaching a customer service team support digital gaming devices• Spearheading ongoing training procedures to drive team member successes• Establishing best practices for desktop application coordination

- Taught studio production and post-production.- Presented organizational orientations for new members.- Represented Access San Francisco at regional and national conferences, and spoke at public commission meetings. - Facilitated and assisted in studio productions, and directed many programs myself. - Scheduled staff and facilities, and participated in formulation of organizational policies and member education. I was an elected representative of both the Western Regional and National boards of the Alliance for Community Media (http://www.ourchannels.org/), whose mission is to "advance democratic ideals by ensuring that people have access to electronic media."

-Supervision of online member interactives, including chat, message boards, newsletters, feedback, member help materials, and community activities.-Increased effectiveness of hosting/moderator teams and raised site metrics (PV, UU) through improved training, recruitment, and community feedback-Developed training online training center for team members-Developed communication links between editorial and community