Eric Levinson Email & Phone Number

Novato, California, Us

Responsible for providing tactical and strategic support of Ultragenyx’s ERP enterprise system. Manage and maintain IT system lifecycle in GxP and SOx compliant manner. Facilitate system adoption, integrations, change management, governance, and enhance end user experience.Advisory roles in Data Managment, IT Security, Application Development, Troubleshooting and project planning, forecasting and execution.

Helping companies and individuals in non-profit, unregulated, and highly regulated industries with their strategic and tactical information technology challenges in the following areas:AgriculturalTechnologyMusic and ArtsBio Sciences

President of Lawrence Jones Middle School Parent Teacher Student Association

San Jose, California, Us

Led 35 on and offshore staff (DBA, Sysadmin, NetOps, Infra) providing 24/7 enterprise support and solution development. Served as senior ITSO of a highly integrated and customized Oracle E-Business Suite reimplementation to Oracle Cloud (1/13/20), utilizing Oracle RMCS, Financials, Supply Chain, Customer Maintenance (SC and IB), and 3PL. Liaised between Business and Technology. Acted as SME for all hardware, networking, system/data integration, and application development. Deployed EBS upgrades and managed SOx compliance, enhanced helpdesk, and disaster recovery systems. Managed vendor contracts (RFQs, SOWs, RFPs, POs).SELECT ACHIEVEMENTS:• Saved company >$200K annually. Completed implementation of DocuSign suite across HR, Finance, Sales, and Support BU's, both UI and API. • Minimized disk consumption from 1.2TB to 600G (50% decrease). Identified and manually purged errors and exceptions. Built custom scripts when OOTB solutions failed.• Championed change compliance processes and quarterly audits that enabled IT process transparency (SOX & TL/9000).• Led successful upgrades of Oracle to 12.1.3., and Agile Advantage to Agile PLM 9.3 after Calix merged with Occam Networks.• Directed migration of E-Business Suite to Oracle Fusion ERP Cloud and Oracle RMCS 19A. Built data extraction, transformation, and loading packages and scripts for customer and order data in EBS. Developed custom SQL and OTBI reports from Oracle Cloud that enabled reconciliation of extracted and imported data.• Improved Customer Satisfaction from 2 to 4.5 (scale of 5). Reduced overall DB footprint of EBS from 800 GB to 350 GB (56% decrease) by resolving data/index leaks. Improved stability of EBS instances from 90% to 99.95% and saved $20K monthly.

San Jose, California, Us

Reported to CFO and worked with senior business analysts and user community to resolve patching, performance, and outage issues permanently. Initiated and controlled instance management process. Conducted analyses to determine EDI supply chain and financial data issues. Provided QA testing.SELECT ACHIEVEMENTS:• Designed and deployed formal RCA, including development, QA, and CRP procedures that minimized foreseeable flaws. • Served as founding member of Change Advisory Board—directors who vote on scope and systems changes to ensure cross-functional reliability and compliance.• Improved customer satisfaction by 40%. Assisted Oracle EBS 12 support staff and helpdesk with expertise needed to close tickets rapidly.• Handled successful enterprise-class integrations, including Salesforce to Oracle 12i via Boomi (sales cloud), Workday to Oracle 12i via Boomi and Custom App, and Salesforce to Oracle via Informatica (Financial Force).• Migrated hundreds of Boomi on premise integrations to Boomi Cloud (EDI, SFDC, Workday, Bank with PGP, FTP, FTPS)• Managed several project and sprint schedules shown in projects area below

Us

Oversaw Oracle Applications and Agile Advantage PLM systems. Worked closely with business users to identify system weaknesses (root cause analyses) and provide strategies and road maps for improvement. Led end-user training for new or unfamiliar processes arising from upgrades or turnover. Developed training and helpdesk documentation.SELECT ACHIEVEMENTS:• Designed Rodopi subscription interface to Oracle receivables system that accepted subscription data and generated invoices. Enabled ISP billing based on customer usage.• Drove 15% increase in shipping speeds by designing data fix scripts for OM module.• Utilized SQL, DML, and PL/SQL scripts to resolve all transaction issues in a more timely manner than hosting provider.

Us

Managed application development and production support. Capitalized on automation opportunities. Led migrations and upgrades.SELECT ACHIEVEMENTS:• Reduced service request closure times by 80% by revamping ERP helpdesk.• Generated custom serial number validation interface and system.• Saved $500K over 2-year period in vendor service fees.• Fixed buggy custom built helpdesk system.

Also known as:Broderbund Software 1993-2001Mattel Interactive 2001Gores Technology Group 2001-2002Riverdeep, Inc. 2002-2005Full-Cycle Enterprise Systems Manager - including Oracle 11i, Legacy Systems, Exchange, Windows Servers, and Unix Servers. Responded to production-down situations and resolved problems rapidly. Facilitated weekly systems infrastructure SDLC meetings for other IT systems, including enhancement, integration and support. Managed and improved Helpdesk. Designed, built and delivered state-of-the-art AI web based self help system for Broderbund line of products.SELECT ACHIEVEMENTS:• Created the first of its kind Case Based Reasoning, Forward Chaining Expert Artificial Intelligence (AI) system enabling customers to resolve their own technical issues without having to wait on hold, or search through FAQs, using easy to answer questions. Reduced phone abandonment rate by 99%, saved company millions each year in analog phone lines, phone reps, training and allow phone sales teams to focus on selling instead of supporting• Introduced Business Analytics and intelligence through custom Seagate Crystal Info Enterprise system, Oracle OBIEE, using heterogenous data sources.• Built revolutionary helpdesk system that interfaced with third party Fax Back system to be able to send customers troubleshooting and resolution instructions right from the helpdesk system using Asymetrix Toolbook and Intellesystems Fax Back.• Created first of its kind electronic software registration and feature unlocking marketing system using Husdawg LLC's API's, in our installers, and Vantage Prime Response. Drove promotional sales to our direct to consumer division., generating millions of dollars of revenue per year.• Became a USPS Fast Forward integrator and licensee enabling Riverdeep to find snail mail forwarding orders its 42 million customer address database, reducing marketing costs 80% by mail.

Bachelor'S Degree, Computer Science And Mathematics

Oracle Workflow Development I And Ii, Computer Programming, Vendor/Product Certification

Electrical And Electronics Engineering

Computer Science

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