As the Founder & CEO of Comforting Solutions, I lead our mission to deliver innovative, accessible solutions in assistive technology, web accessibility, and technology, with integrity at the core. With over 30 years of experience in technology and disability services, I am dedicated to enhancing the lives of our clients—particularly disabled individuals—by providing advanced assistive technology services, comprehensive program management, and cutting-edge technology solutions.I oversee the development and implementation of strategic programs that align with our company’s goals, including leading multi-disciplinary teams, ensuring quality assurance, and continually refining services based on client feedback. My focus is on ensuring all digital content, technology solutions, and assistive technology meet the highest accessibility standards, particularly aligning with the latest WCAG 2.2 guidelines to create inclusive environments.Key Responsibilities:Leadership & Strategy: Direct the vision and strategic planning for Comforting Solutions, aligning with our values of integrity, compassion, and innovation.Program Management: Oversee the planning, implementation, and evaluation of key programs to meet the highest standards of quality.Web Accessibility, Assistive Technology, & Technology Solutions: Lead efforts to deliver cutting-edge solutions in web accessibility and assistive technology, ensuring compliance with WCAG 2.2 and other accessibility standards.Client Relations: Cultivate strong relationships with clients and stakeholders, offering personalized, responsive service.Quality Assurance: Integrate client feedback into quality assurance processes, ensuring services consistently exceed expectations and adhere to relevant standards.

With a robust IT background, I am a solutions-driven Senior Technical Manager at Enlightened Inc., specializing in DevOps, cybersecurity, cloud solutions, and program management. In this role, I oversee various technical programs/projects, review/approve invoices, approve timecards, and manage project-related tasks. Leveraging my experience in Software Development/DevOps/Cyber Security and as a Technical Program Manager, I contribute significantly to sustaining and growing Enlightened’s technical support for intelligence functions across the Intelligence Community.Key Responsibilities: Provide technical solutions on various projects, supervise and provide oversight across multiple teams supporting various projects and customers, ensure effective communication of cost, schedules, and technical requirements, coordinate the resolution of project execution-related challenges, establish and nurture relationships to facilitate service delivery, develop and execute Project Management Plans, integrate with Enlightened team members and processes for steady-state operations.Achievements: Collaborate with Operations, HR, Accounting, Recruiting, and Quality Management teams, maintain organized project status and associated reports, deliver briefs through Operations leadership to maintain awareness of key milestones, challenges, and opportunities, collaborate with contract and corporate team members for high CPARS ratings, provide support to business development teams as needed.Expertise: Manage various contract types (FFP, T&M, CPFF), lead highly technical teams with an understanding of associated capabilities and technology/tools, excellent verbal and written communication skills, proficient in MS Project, provide Business Development Proposal Support (Tech Subject Matter Expertise), specialize in System Engineering, Software Engineering, Cyber Exposure, Cloud, Tech Solutions, Program Management, oversee Customer Oversight, and Technical & Function PM.

As a dedicated Program Director at Symposit LLC, I drive transformative change by initiating and establishing program objectives that are in perfect harmony with our strategic goals. My commitment to precision in planning and execution ensures that we not only meet but exceed our program targets.Key Responsibilities:Strategic Planning: I articulate and execute strategic blueprints that have propelled our business operations forward, seamlessly aligning organizational objectives with actionable plans. The result? Sustainable growth and unmatched success.Team Leadership: Demonstrating adept leadership skills, I've successfully recruited, trained, and mentored a high-performing team. Through my guidance, we've fostered a culture of excellence and continuous improvement, consistently delivering exceptional results.Financial Prudence: My financial acumen shines as I develop budgets and grant operational approvals. I'm dedicated to ensuring fiscal responsibility and transparency in all program activities.Data-Driven Insights: I'm all about delivering comprehensive program reports to the executive team, providing valuable insights that inform strategic decision-making.Full-Cycle Expertise: My expertise spans across various program phases, including business development, proposal preparation, and contract award. I exhibit a comprehensive understanding of project lifecycle management, consistently contributing to successful project outcomes.At Symposit LLC, I am the primary driving force behind team motivation, ensuring that we not only meet our objectives but exceed them. I thrive on challenges and am committed to taking our programs to new heights.

As a seasoned Senior Program Manager, I bring a wealth of experience and expertise to the realm of Government IT Modernization. I thrive in dynamic environments where adaptability and innovation are paramount. My career journey is characterized by a relentless pursuit of excellence, from conception to successful execution, and my ability to lead cross-functional teams in navigating complex challenges.Visionary Leadership: Led cross-functional teams in executing complex projects, assuming full ownership from project initiation through delivery, design, and ongoing support. This involved aligning every aspect with strategic objectives, ensuring excellence every step of the way.Tailored Approaches: Customized project methodologies and tools to suit the unique demands of each project. Seamlessly transitioned between agile and waterfall approaches as needed, always maintaining strict adherence to project requirements and overarching strategic goals.Regulatory Expertise: Offered visionary leadership to a dynamic team of Engineers, skillfully navigating intricate technical requirements and complex government regulations. This included proficiency in NIST 800-53 and FedRamp frameworks, ensuring unwavering compliance and success in all project endeavors.I approach every challenge with meticulous planning, effective communication, and adept risk management. I firmly believe that clear project roadmaps, plans, and schedules are the cornerstones of success. By instilling agility within my teams and promoting adherence to Scrum best practices, I have consistently enhanced project agility, contract compliance, and customer engagement.

I'm a results-driven Lead Senior Solutions Engineer with a proven track record of spearheading complex projects and delivering innovative solutions. During my tenure at Lumen Technologies, I honed my skills in managing the end-to-end Request for Proposal (RFP) process, providing visionary leadership, and negotiating pivotal agreements. I thrive on challenges and excel at conveying intricate ideas to diverse audiences while fostering a culture of continuous improvement.RFP Excellence: Led the way in the end-to-end RFP process, shaping potentially lucrative RFPs worth up to $15M annually. This involved comprehensive requirements assessment, gap analysis, engagement with subject matter experts, and the delivery of strategic recommendations.Contract Triumph: Achieved a milestone win with a $46M/year IT modernization contract from a federal government agency. I fashioned a cost-effective and business-aligned solution that fully met their needs, showcasing our commitment to excellence.Innovative Leadership: Led a 10-member cross-functional team with distinction, expertly reviewing opportunities for non-standard solutions. This included pioneering software-defined wide area network (SD-WAN), edge computing, and cloud-based product suites.I believe in leading from the front and nurturing professional growth. I provided visionary leadership to three associate engineers, overseeing the design and development of client proposals, and fostering a culture of continuous improvement within project delivery. Effective communication, clear presentations, and meticulously crafted technical documentation are key facets of my approach.

With a strong foundation built during my 12-year tenure at Verizon, I am a seasoned Lead Project Engineer known for orchestrating complex projects and driving global initiatives. My expertise lies in managing voice and data service projects, collaborating across departments, and exceeding expectations when it comes to timelines and milestones. I am a results-oriented professional who excels in addressing complex business requirements and delivering precise, clear, and detailed solutions.VoIP Excellence: Drove the successful execution of VoIP installations for all federal public sector customers. I directed a dedicated team of four engineers, consistently achieving and exceeding monthly revenue targets.Customer Relations Expertise: Demonstrated exceptional customer relations skills by resolving issues and preventing customer escalations from reaching senior management in 80% of cases. My ability to connect with clients on a personal level is one of my strengths.Customized Solutions: Coordinated with the change control board to determine network service changes tailored to unique customer requirements. This initiative resulted in a 5% increase in customer retention, showcasing our commitment to delivering personalized solutions.I believe in meticulous project management, effective communication, and a focus on delivering results that matter. During my tenure at Verizon, I spearheaded two influential global initiatives, showcasing my ability to drive change and innovation. My commitment to clear and detailed processes has set the stage for successful project execution and client satisfaction.

With a decade of experience as a Lead Engineer, I've had the privilege of collaborating closely with customers, discerning initial designs, and devising proof of concept solutions for VoIP services. I specialize in developing prototypes and establishing streamlined processes for efficient project implementation. My commitment to knowledge sharing is evident through comprehensive training provided to solutions architects, ensuring a deep understanding of intricate processes.Project Leadership: I selected and assigned projects to a team of 10 direct-report engineers, consistently monitoring progress and ensuring successful project outcomes. My leadership ensured that projects were executed effectively and efficiently.Cost-Saving Expertise: Demonstrated exceptional cost-saving prowess by optimizing technical processes. This resulted in substantial savings of $500K for customers, covering areas such as excess equipment, network access, and human resources. My focus on efficiency delivered tangible results.Revenue Growth: I steered reverse engineering efforts and conducted comprehensive lab testing of new Internet protocol (IP) toll-free, converged services. This initiative streamlined processes and boosted service revenue by an impressive 30%.I approach engineering challenges with a blend of innovation, efficiency, and a deep understanding of customer needs. My ability to collaborate closely with customers and develop proof of concept solutions sets the stage for successful project implementation. I'm also committed to staying ahead of compliance requirements, as demonstrated by achieving compliance with federally mandated communications law ahead of the deadline.