Aaron Levisohn, Phd Email & Phone Number

Denver, Colorado, United States

Toronto, Ontario, Canada

I manage a small team of UX Researchers supporting over 40 Product Designers and Owners across the organization. In additional to conducting, coordinating and managing user research projects across the organization, I have undertaken numerous initiatives to increase access to research in order to enable the scaling of research at PagerDuty. Through the procurement of tools to support remote unmoderated testing, participant recruiting, and knowledge sharing I facilitated a dramatic increase in usability testing across numerous teams. I began the "Research Community", a panel of PagerDuty users interested in providing feedback and supporting research initiatives who could be quickly called to action. I developed and deployed the User Happiness Score to measure satisfaction of features across our platform using both qualitative feedback and quantitative metrics. I developed and managed our in-app user feedback program using the UMUX-Lite framework to provide PMs direct access to timely user feedback and ratings and supervised the NPS program, extending it beyond account owners to include end-users as well.

Toronto, Canada Area

• Conducted usability research remotely and in person for both ongoing and new initiatives.• Conducted inclusive usability testing to ensure that Scotiabank products work for everyone, regardless of ability. • Worked closely with the product team by participating in project kickoffs, design critiques and ideation sessions, by disclosing findings and insights from research, and sharing key feedback from users.• Engaged with project teams to determine testing needs, validate insights, identify the most appropriate testing methods for each project, create test plans, generate recruitment screeners, moderate tests, analyze results, compile reports, and present findings.• Designed and executed studies that address both user behavior and attitudes, using the right methodology for the right questions.• Generated insights to fuel ideation and evaluate designs.• Conducted research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys.• Worked cross-functionally with design, product management, data science, content strategy, engineering and marketing.• Acted as a thought leader in domain of research, while advocating for people who use our products.• Mentored other researchers, and maintained our team's high standard of work.

Toronto, Canada Area

Scotiabank's Digital Factory is an emerging innovation hub with a mandate to drastically change the way customers experience the bank. It is an agile shop with an intense focus on end user experience, rapid iteration, improvement and quality software that’s delivered on a daily basis. As a Design Strategist at Digital Factory, I work closely with users to understand their behaviours, leveraging rigorous design research principles as well as intuitive ability to solve problems from a human-centric view.I conduct independent research, analyze real user behaviour and work with scrum teams to improve product features and to identify new opportunities for user experience improvements.

Vancouver, Canada Area

• Head of user research for UBC's $100M project to re-envision the Student Information System (SIS).• Planned and conducted all UX research activities for UBC's SASI Project.Worked closely with business analysts and other members of the UX team to understand end-user requirements, develop personas to support implementation, and explore future-state processes. • Conducted and analysed both quantitative and qualitative research initiatives including methods such as surveys (n=11,000+), design workshops, contextual inquiry, and interviews.• Member of the 6 person "To-be Process Visioning Team" selected by the project leadership to explore transformative changes to current UBC processes and systems to improve user experience and productivity.

Vancouver, Canada Area

• Contracted with agencies such as UX Guys and Tribal DDBD on projects.• Developed comprehensive moderated and online usability tests that identified pain points on client websites.• Conducted over 180 usability studies to evaluate stakeholder perceptions of a top ranked university website.

Vancouver, Canada Area

• Research assistant (for Alissa Antle) Investigating the use of iPad-based neuro-feedback games for treating childhood depression, anxiety, and PTSD.• Collaboratively managed a team of six developers and designers to ensure scheduled completion of deliverables.• Directed interaction design sessions to identify and address gameplay and interface approaches to target specific users.• Designed, coordinated, and implemented user studies to evaluate iterative versions of the system to uncover design issues.• Met deadline for phase 1 deployment in Nepal in November 2014 and exceeded expectations for technology adoption facilitating the collection of a high volume of data

Surrey, Bc

I acted as the primary course instructor, delivered lectures, managed teaching assistants, and developed content for the following courses:• IAT 333: Interaction Design Methods (Summer 2014 & Fall 2014)• IAT 431: Speculative Design (Spring 2010)• IAT 235: Information Design (Fall 2009)• IAT 202: New Media Images (Fall 2008)I worked as a Teaching Assistant on the following courses:• IAT 320: Body Interfaces (Spring 2011)• IAT 884: Tangible Computing: (Spring 2009, Fall 2008, Spring 2008)• IAT 244: Digital Photography (Fall 2006)

Surrey, Bc

• Research assistant (for Diane Gromala) developing prototypes to investigate the use of perceptual illusions as a method of controlling and diminishing chronic pain.• Designed and implemented an augmented reality research tool to assist with pain cessation.• Assisted in the writing and copy editing of an NSERC grant to procure project funding.• Assisted in the visual design and software implementation of the project website.

Vancouver, Bc

• Investigated interaction models for Natural User Interfaces (NUI) utilizing Microsoft Kinect Camera technology. • Consulted on the UX design for a movement-based interaction system for playing computer games.• Provided expertise regarding movement analysis frameworks and techniques to support gesture identification and classification.• Researched machine learning algorithms for movement analysis to support software algorithm development.• Compiled information on existing game controllers and assistive technology to inform design decisions.

San Jose, Ca

• Brainstormed concepts, developed scenarios, and created mockups for future applications and services incorporating affective user information. • Developed desktop software, mobile applications, and hardware devices to explore multi-modal UX concepts.• Conducted formative and evaluative user tests to investigate non-traditional input devices.• Collaborated with UX team to identify future projects and research agendas.

Surrey, Bc

• Research Assistant (for Alissa Antle) investigating the use of biofeedback for computer games for children.Investigated the use of biofeedback to assess a user's enjoyment during game play.• Implemented the hardware and software components of a heart-rate controlled actuated pinwheel game.• Assisted in the software development of a projection-based bio-feedback game using GSR and HR data.• Investigated research methods utilizing bio-feedback to assess subjective player enjoyment.

Surrey, Bc

• Research Assistant (for Diane Gromala) exploring affective interaction design scenarios and implementing tangible prototypes to evoke strong emotional responses from users.• Researched interaction design possibilities for visceral and embodied interaction techniques.• Conceptualized and implemented a prototype system to assist in the investigation of the elements of embodied interaction.• Conducted user studies to assess the efficacy of the system and presented results at international conferences including Tangible Embedded, and Embodied Interaction (TEI).

Rochester, New York Area

• Designed and implemented Flash-based prototypes for digital camera user interfaces to explore alternative interaction models for text entry and image processing features.• Designed visual assets for prototypes of user interfaces. • Developed research protocols and conducted usability tests to assess design alternatives for on camera touchpad input.• Analyzed usability test results to identify optimal UX for WiFi enabled camera and coordinated with the design team to facilitate implementation of findings.• Assisted in the prioritization of features on future Kodak cameras.

• Coordinated all medical school programs for the Department of Family Medicine• Supervised administrative staff and all daily office operations including supervision of budget• Designed and maintained the department’s Predoctoral Education website• Designed and maintained a database of all clinical faculty• Produced and directed educational videos for clinical instruction purposes• Presented educational project outcomes at state and national meetings (STFM)• Assisted in the planning and writing of a 3 year federal education grant (~$300,000)• Implemented a comprehensive recruitment and retention plan for statewide clinical faculty

Hollwood, Ca

• Designed titles and motion graphics for feature film trailers and television advertisements• Edited radio advertisements for films including Universal’s “The Little Vampire” and “Bring It On”• Collaborated with the senior graphics designer to develop ideas and concepts for film title sequences• Assisted video editors in the organization and development of all projects• Supervised final finishing sessions on completed projects to ensure product quality standards

Doctor Of Philosophy (Phd), Interactive Art And Technology

Activities and Societies: Graduate Program Committee (GPC) Student Member, Graduate Student Association (GSA) President, (2008), Social.

M.S., Human Computer Interaction/Interactive Design And Technology

Activities and Societies: Softball, UltimateProfessional coursework in Human Computer Interaction including interface design, programming.

Bfa, Film Sudies

Activities and Societies: KUCB Radio Production Manager and Deejay Phi Beta Kappa Honor SocietyGraduation with Distinction