Lev Kaufman Email and Phone Number
Lev Kaufman work email
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Lev Kaufman personal email
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* Creative, out-of-box thinker and business savvy leader with global and diversified experience in Customer Services/Support/Satisfaction, Operations, Program management.* Build and lead highly efficient technical teams (local, global, virtual).* Strong passion for continual improvement.* Cooperative, flexible, quick-learning, innovative* Customer-centric, result oriented manager with strong Pro-Active approach* Consistent record of cost savings and efficiency improvement in ** Operations and Delivery Excellence** Tech Support and Professional Services** Customer Satisfaction* Enthusiasm, determination and passion to get stuff done in fast-paced and agile environment
True Flood Risk
View- Website:
- TrueFloodRisk.com
- Employees:
- 6
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Head Of Operations And Customer SupportTrue Flood RiskHollis, Nh, Us
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Advisor & Consultant: Operations And CsatVoccent (Connecting Cultures) Jul 2017 - PresentTeam | Product | Customer | Operations
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Head Of Operations And Customer SupportTrue Flood Risk Jun 2019 - PresentNew York, Ny, Us- Hybrid Cloud infrastructure- Machine Learning based SaaS- Delivery planning and implementation - Monitoring and problems prevention- Customer satisfaction
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Head Of Operations, Customer Success, Projects And Programs1Linesoft Apr 2020 - Present* Projects and Programs: Scope, Planning, Execution, Risk and Problem management* Operations: Incident management, Reactive and Proactive support, Agile development management* Customer Success: Continuous Improvement, Continuous and Timely Delivery -
Cloud Services OperationsBose Corporation Oct 2018 - Jul 2020Framingham, Massachusetts, UsBose new-gen Cloud Services stability, security and serviceability manager. Leading direct and cross-functional teams and programs like: Availability Improvement and Incident Responding, Release Management, Operations monitoring, KPI, SRE, Tech support. -
Sr. Program ManagerVerizon 2014 - 2017Basking Ridge, Nj, UsImplementation from scratch of Support and DevOps Teams, Tools and Processes (Tiered Support structure, Problem Handling, Knowledge gaining and sharing, Training, Vendor management, 24x7 coverage, SLA, KPI).Led performance improvement program to ensure seamless service support to 140 mln customers.Led cross-functional teams, partnering with Product management, Release management, Agile development, QBR (Quarterly Business Reviews) with Senior level of customer. -
Sr. Technical Business AnalystVerizon 2013 - 2014Basking Ridge, Nj, UsSuccessfully led in a tough schedule the design, development and the implementation of Requirement Management System, SDLC, Change Control and Defect Management systems for Digital Media Services Group.Mastered in JIRA and Confluence toolset, obtaining maximum automation, keeping high customization and flexibility level to fit modern agile environment.
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Head Of Global Support And Customer SatisfactionInforbix (Acquired By Autodesk) 2011 - 2012Brookline, Ma, UsDesigned and established from scratch, lunched and led the Customer Support / Satisfaction / Success organization.Directed all projects and product parts, related to customer experience and success systems and methods, on-boarding, services, resolving issues, new product releases offerings. Worked cross-functionally with company R&D, QA and Management teams, influencing the prioritization of requirements, features, deliverables, and resources. Worked directly with customers, represented customer’s needs on a company meetings. -
Director Of Global Proactive SupportComverse Technology, Inc. 2008 - 2010Richardson, Texas, UsLed and developed cross-functional and cross-cultural Global Proactive Support Project teams (Product support managers, analysts, Developers, Professional Services Support and Deployment teams) that established and implemented innovative proactive, processes, methods and automated tools, which significantly decreased (up to 70%) the number of problems and operation costs. -
Americas Region - Support DirectorComverse - Usa 2006 - 2008Established and led a virtual, high-level, 24/7 cross-functional Customer Support expert team that provided high level support for company products on over the 300 systems in NA and LA, and achieved up to 50% reduction in critical problem resolution time, maintaining a greater than 91% SLA using efficient coaching and training of lower levels of Support and Deployment groups.
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Section Leader -R&D Support, Qa, Product ImprovementComverse Network Systems - Israel 2003 - 2006Successfully built and led Product Availability improvement team. By doing efficient outage and critical events analysis, implementing best practices and improvement methodology, achieved the results, exceeding the CEO defined target on over 450 customers’ SMS centers worldwide.Designed, established and managed a quickly performing QA team that significantly reduced overall time (analysis, reproduction, solution assurance, and benchmarking) - from weeks to days. Led Global 24/7 Tier 4, R&D level Tech Support and Professional Services team.
Lev Kaufman Skills
Lev Kaufman Education Details
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Heriot-Watt UniversityStrategic Planning -
Telecommunications University (St. Petersburg)Telecommunication Systems
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St. Petersburg Mussorgsky College Of MusicGeneral
Frequently Asked Questions about Lev Kaufman
What company does Lev Kaufman work for?
Lev Kaufman works for True Flood Risk
What is Lev Kaufman's role at the current company?
Lev Kaufman's current role is Head of Operations and Customer Support.
What is Lev Kaufman's email address?
Lev Kaufman's email address is le****@****ose.com
What schools did Lev Kaufman attend?
Lev Kaufman attended Heriot-Watt University, Telecommunications University (St. Petersburg), St. Petersburg Mussorgsky College Of Music.
What skills is Lev Kaufman known for?
Lev Kaufman has skills like Cross Functional Team Leadership, Program Management, Integration, Product Management, Mobile Devices, Professional Services, Management, Pre Sales, Quality Assurance, Team Leadership, Voip, Technical Support.
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