• Coordinated weekly calls with the Repurchase team to ensure check and balances were in place to approve wires• Efficient in processing Federal Wire Transaction approvals for Repurchase loans through Integrity and Citi Direct Treasury application• Processed financial wire transactions on average of $15MM a month with 0% fail rate• Delivered high quality results on critical items relating to Finance Transactions portfolios in order to meet Service-Level Agreements (SLA)

 Managed a post-foreclosure team of agents who reviewed FNMA, FHLMC, VA and Private loans to ensure Citi was paying Taxes and HOA on properties Approved check request from agents to pay the Taxes and HOA dues on properties Assigned agents their monthly worklist to research and make proper request to pay Taxes and HOA’s

 Managed the Charge-Off portfolio for Citi Owned and Investor’s default loans that were 180+ days delinquent  Effectively communicated with External Investors by ensuring timely, judicious and accurate processing of default mortgages charge-offs Approved Charge-Off submissions for CitiMortgage and CitiFinancial loans for losses within Delegation of Authority of $150,000 Partnered with internal departments such as Loss Mitigation, Foreclosure, REO, Bankruptcy, Title and Recovery… Show more  Managed the Charge-Off portfolio for Citi Owned and Investor’s default loans that were 180+ days delinquent  Effectively communicated with External Investors by ensuring timely, judicious and accurate processing of default mortgages charge-offs Approved Charge-Off submissions for CitiMortgage and CitiFinancial loans for losses within Delegation of Authority of $150,000 Partnered with internal departments such as Loss Mitigation, Foreclosure, REO, Bankruptcy, Title and Recovery groups on an monthly basis to resolve outstanding issues related to loss decisions Built/Created monthly reporting for over 1,000 Charge-Off loans to be reviewed by agents for possible Charge-Offs/Saves Approved agents EA(equity analysis) tools to generate correct equity decisions Achieved monthly quality compliance requirement which is under 2% errors Provided monthly reports such as Key Performance Indicator, large loan loss analysis and Credit Bureau Reporting to the necessary departments such as Net Credit Loss and Loss Analysis Identified default servicing issues and recommended process improvements to simplify processes by facilitating weekly calls with the appropriate departments. Created the monthly Forecast report that identified possible Charge-Offs and Saved loans. Facilitated bi-weekly calls with Net Credit Loss team to ensure we were in range of the Forecast Partnered with Loss Mitigation, Risk Management and Legal Sr. Management groups to ensure all processes were in compliance and had proper check and balances Updated policies and procedures for the processes within the Charge-Off department Liaison for Citi to assist with the On-Boarding process with Cenlar by holding weekly meetings with their Sr. Management team to help build their process flow and to ensure loans were transferred correctly Trained our Offshore team to build and produce Charge-Off reports during the downsizing of our department Show less