Provide phone and email support to customers who purchase computers from our company. This support covers any issue(s) the customers may experience after receiving the computer.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone call, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the function of the job.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.

To be updated later.

• In collaboration with the Director of Sales, identifying areas of opportunity, developing detailed proposal responses and providing ongoing feedback to the product management team.• Provide highly technical sales and marketing support of products and services directly with field sales and customers. • Review and prepare proposals from customer’s specifications with a full understanding of the company’s technical abilities, competitor offerings and market conditions. • Review and approved orders from a technical and commercial standpoint during bidding, negotiation, order entry, and after sale periods.

• Applied MRV technology to customer’s requirements. • Responsible for pre-installation site survey, on-site support such as installing, operating and maintenance of all MRV products both domestic and international. • Product specialist in the Americas--responsible for providing quotes, reviewing quotes, reviewing and approving Customer’s FSO configurations. • Responsible for creating and presenting multi-day training course for customers and resellers personnel.

• Provided installation procedures, classroom instruction and hands-on training on Datron World Communication, VHF and HF radio products and systems while directly supporting the Afghanistan National Army with their ongoing communications infrastructure expansion. • Responsible for providing technical research, base station and mobile configuration, and ongoing communication consultancy to the U.S. Army in Kabul, Afghanistan in support of the ANA infrastructure expansion. • Provided class schedules, lesson plans and weekly reports as needed to ensure contract compliancy.

Operational Communications Chief: Responsible for automating procedures for installation and operation of LAN system that interfaced with WAN system in Service Company Office. Supervised the technical control, quality of circuits, troubleshooting, and restoration of communications during Desert Storm and Desert Shield.