- Coach Esports Team; work closely with the players, to motivate them, identify their strengths andweaknesses and make sure they are playing at their best. They will develop strategies and analyzeopponents in order to win as many matches – and tournaments – as possible.- Directs all aspects, areas, and components of the esports team. Coordinates all strategic aspects ofthe competitive esports program.- Organizes, prepares, and conducts individual and team practices, training, and competition.- Recruits Esport student-athletes through scouting and attending events.- Represents sports program to various institutional programs and externally as appropriate.- Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment,and/or systems.- Performs miscellaneous job-related duties as assigned.

Brand creation, development, and strategic execution for growth media in the esports & gaming industry

Review, assign, and resolve 100+ incoming incidents relating to Instant, Standard, Direct Deposit, Mobile checks, or ACH funds transfer customer transactions via Salesforce CRM. I would also provide AI data entry approvals or denials of check submissions for personal, business, and government checks due to fraud risks and resolve transaction errors using Marqeta SQL data queries to identify root causes of data server errors.● Answer 100+ incoming incidents per day in Salesforce CRM relating to failed Instant, Standard, and Direct deposit transactions and ACH funds transfers● Review the risks of inbound and outbound mobile check deposit fraud from AI data entries and provide approvals or denials of submissions for personal, business, and government checks● Utilize SQL Queries from data server to assist external employees with financial transaction tracking in Marqeta

Promoted from external contractor to Service Desk Analyst Tier 1 internally and then again to Service Desk Technician Tier 2 all within the first 5 months. Serving as a Technician it was my job to perform PC imaging using SCCM for IG Enterprise offices across the USA and Canada, ship & receive IT hardware, travel to offices for hardware distribution, license users with Microsoft 365, Adobe, and Active Directory. I would also handle Tier 1 escalations and executive installations for AV equipment, conference rooms with Cisco Call Management hardware, desktops, and experimental IT hardware. I serviced 6 national offices in California, Texas, New York, Chicago, Iowa, and Washington D.C. overseeing hardware upgrades, maintenance of IT Server racks, printer setup, and access to backup peripherals in organized IT equipment supply closets.- Promoted from Tier 1 - Service Desk Analyst to Tier 2 - Service Desk Technician- Image HP and Dell Laptop devices and mass distribute for new hires- Manage user accounts, groups, passwords and shared mailboxes for multiple instances of MS Exchange, including IGIMail, MSD and IG.- Licensed Office 365, Adobe, and other technology accounts for company users in different departments- Remote support utilizing Quick Assist, Bomgar, and SCCM for administration of BIOS, Group Policy, and Software updates- Track, manage, and ship hardware utilizing ServiceNOW systems for hardware asset management- Edit Group mailboxes, distribution lists, and user account accesses using Active Directory, On-Premises, and Off-Premises Microsoft Admin centers- Assist with escalations from Tier 1, users, and SD management as requested- Travel to US & Canada based offices for hardware distribution, hardware shipment return, Data Server maintenance, Printer maintenance and routine checks

- Create incidents for reported issues by end users via chat, phone and email in ServiceNow- Reset passwords and investigate issues with accounts in Active Directory- Manage user accounts, groups and shared mailboxes via MS Exchange- Create, edit and troubleshoot internal phone extensions and VOIP issues within Cisco Call Manager- Assist users printer troubleshooting, including walking them through replacing toner or clearing jams in remote locations as needed before engaging Vendor support.- Escalate issues to Service Desk Tier 2 and Service Desk Leads as needed- Support audio and video equipment in conference rooms- Follow up with clients via phone or email to inform them of any changes/updates- Set up hardware and peripherals for end users, verifying that the workspace is neat and clean- Assist users with setting up corporate email on mobile devices- Make use of remote tools including SCCM and SimpleHelp to assist remote users with issues

CONTRACT ROLE - WESTROCK COMPANY● Assist national and international internal employees to migrate their user accounts and computer image from old company domains to the WestRock domain using SCCM & Active Directory● Assist migrating users in upgrading PCs from MS Office 2010 and 2013 to MS Office 365 using Microsoft Azure Active Directory and mobile device users to Microsoft Intune, Lookout, and MS Authenticator● Oversee document development across project workstreams to create internal control statements per compliance and regulatory standards

- February-May 2018: Wellstar Kennestone – Setup 50+ PCs, Laptops, and Printers and connect to Wellstar network for operational use.- May - September 2018: Emory University – Office 365 Account level active directory upgrade and transition for students andstaff accounts October 2018 – March 2019: Sage Software – Help Desk and troubleshooting for clients business payroll accountingsoftware

· Support 3M+ players across multiple gaming titles by utilizing Salesforce ticking system to answer emails from users regarding day-to-day Gameplay and Account issues· Answer and close 100+ tickets a day to resolve player issues, accept feedback, and relay issues to Quality Assurance team about new and current issues from weekly updates to Hi-Rez games· Developing Twitter support platform to better assist players across social media by accessing Tweetdeck to assist and reply to users as well as provide Knowledge base fixes using live feed· Monitor activity on Smite, Paladins, Hand of the Gods, VP accounts, community figures, professional players, and content creators to best assist users with questions and concerns about game titles in a timely manner

● Assist 40,000+ internal employees with migration from IBM Lotus software to Microsoft Office 365 using Microsoft Azure Active Directory● Answer 50+ calls a day regarding Office 365 migration and document using BMC Remedy ITSM; transition to Atlassian Jira CRM● Utilize troubleshooting software applications Active Directory, Bomgar Remote Assist, Nexdgen Software deployment, Azure, Cisco Call Manager

● Track 100+ hardware and software service incidents via Zendesk CRM; handling incidents of Tier 1 and Tier 2 level support● Perform Microsoft Windows PC imaging for 20+ desktops and laptops onsite each week and distributed hardware and software tools to new hires replacing old HP Desktops and Laptops● Manage and maintain hardware inventory in Microsoft SCCM by tracking 30+ incoming and outgoing hardware components a week from Microsoft, HP, Dell vendors while reporting activity to the IT supervisor.● Configure fundamental VoIP systems in Cisco Call Manager and mobile phone support utilizing AirWatch and InTune

It is the Game Advisors duty to ensure all customers are greeted on the sales floor, questions are asked to determine their needs, recommendations are made to direct the right solutions, and GameStop services, such as the Power Up Rewards program, are explained. Game Advisors also assist with store operations, to include, ensuring products are stocked and easy to purchase, processing customer transactions, and helping to provide a clean and organized shopping environment.