Lewayne Whitt Email and Phone Number

 Focused on improving over all production Insuring that production goals are being completed. Developing processes to improve working conditions and employee morale  Developing new Production Schedule process. Developing employee evaluation process

 Work in homes repairing of high-end appliances like microwaves, dishwashers, cook tops, warming ovens, ovens, ranges, refrigerators, outdoor grills, ice makers, and coffee makers. Whirlpool, Maytag, Kitchen Aid, Viking, Wolf, U-Line, Subzero

* Third party vendor for CompuCom across Walmart, Home Depot, Chase Bank, projects managing installs, break fix problems and upgrades across POS, networks, servers, desktops, laptops and associated peripherals. > Firmware version update on card readers across all Walmart stores > Test and replacement Wireless Access Points, RIFD units > Server replacements or upgrades > Updates to back office computer systems > Replacement of in store training computer for Walmart > Software and firmware updates* Evaluate plans and requirements prior to a new project startup.* Manage phone support personal, remote techs and engineering staff.* Hire, Train and Manage the technical staffing* Rollout computer installs and POS upgrades for clients nationwide. > POS upgrades  + Confirm equipment onsite + Train techs for register replacement + Replace computer system at each register and its associated peripherals (keyboard, mouse, bar code hand scanners, bar code scales, printer and card readers). + Verification testing of registers + Computer Installs + Confirm equipment onsite + Train techs for register replacement + Replace computer system and its associated peripherals (keyboard, mouse, and printers) + Configure network connections and printers + Verification testing * Personally involved in the hands on of installs, break fix problems and upgrades across POS, networks, severs, desktops, laptops and associated peripherals for some of the local sites. > Firmware version update on card readers across all Walmart stores > Test and replacement Wireless Access Points, RIFD units > Server replacements or upgrades > Updates to back office computer systems > Replacement of in store training computer for Walmart

* Rollout of Point of Sale (POS) systems for FedEx Kinko’s 1100 site Nationwide. > Initial survey of each site prior to scheduling conversion date  + Determine number of registers + Number of order/information systems + Back office and server locations and accessibility  + Store lay out in order to determine plan of action for the night of the conversion and staffing requirements + CD’s for software rollout and verify  > Verification of equipment shipped to location prior to conversion date + Contact store management for verification of equipment arrival onsite + Review plan conversion date and activity with store management > Site Conversion + Replacement of the computer systems at each register and or its associated peripherals (keyboard, mouse, bar code hand scanners, printers and card readers).  + Replacing the back office computer  + Replacing the sever + Loading new software for the sever and back office + Configuring registers  + Verifying the function of each unit  + Verification of network  + Next day follow onsite up support /training for store use of new registers and correction of any failures in equipment.* Hire, Train and Manage the Site Survey Engineering Teams, Installation Teams and the follow up Support and Training Teams across the United States and Canada.* I was also personally involved in the hands on of the upgrades of WSC Centers, installs of new POS equipment at various sites, and the Day after Install Support and Training for the employee at the FedEx Kinko’s Centers.

* Consulting and Training in regards to Asset Management, System Sales, Configuration, Integration, Maintenance, and Disaster Recovery,* Managed installs, rollouts and upgrades of POS systems, networks, severs, desktops, laptops and associated peripherals > POS upgrades were in support of ongoing projects by another company > Computer roll outs and upgrades were with small companies replacing computers, or upgrading software* Troubleshoot and repair

* Developed an IT Change Management Process project for Capitol One Auto Finance.* Developed TimeTrack reporting process and template.* Assist in developing Project Management process improvements.

* Performed technical tests and experiments for process of engineering in the wafer fabrication area of semiconductor manufacturers. * Performed preventive and calibration maintenance on equipment to create optimal efficiency.* Processed test runs and prepared records, charts, and graphs of results for presentation to engineering to identify yield problems or test new products. * Maintained schedule and process flow to ensure that all orders were completed on time.

* As part of the senior staff developed Project Management Office and developed Project Management Methodologies for the company. * Due to the nature of our teams being scattered all over the nation; developed an electronic reporting methods for expenses and time management creating highly effective, quick and accurate reports. * Set in on project reviews as part of CompuCom's Support Center Services (SCS) senior staff.* Assigned as Assistant Project Manager to multiple projects simultaneously, in order to manage project plans, meetings and follow up with vendors allowing the primary Project Manager to focus more on the customer and hot issues. > Daily interaction with each project team updating projects. > Physically onsite 1 to2 days a week on each project.* Customized inventory software collection packages such as NetCensus, Cenergy, Centennial 2000, NetCensus Enterprise Plus, WinINSTALL, and CEM viewer * Manage Projects in the areas of: > Asset Management Design and Implementation > System and Data Migration > System Integration  > Help Desk Design and Implementation > Disaster Recovery Planning and Implementation