-Provided empathetic, accurate, and timely support to Lyft drivers and passengers via email, chat, and phone.-Navigated complex, escalated customer issues and complaints utilizing extensive knowledge of company policy, conflict resolution, and customer service skills to attain customer satisfaction.-Monitored and implemented Lyft processes while accurately reporting and researching anomalies-Streamlined Lost & Found training materials and process management content.-Conceptualized and created an initiative to better monitor and account for abuse of platform incentives by drivers and riders-Generated Lost & Found concessions dive.-Provided support over social media platforms, Facebook & Twitter.

• Assist the band while on the road communicating with the church/venue contacts, setting up Compassion International table for Compassion Sunday’s as well as merchandise for the band. • Involved in stage production and set-up, sound engineering and trouble shooting.

Facilitate and coordinate Compassion booth and volunteers

Managed the day to day at the outdoor pool. I was also manager over about 8 lifeguards and lifeguarded as well.

Transcribed audio files into word documents with correct grammar and spelling.