Eric Lewin

Eric Lewin Email and Phone Number

Creating opportunities & building success for my team members and customers at Wise Automotive Group. Progression towards greatness every day! @ Wise Auto Group
Walnut Creek, CA, US
Eric Lewin's Location
Walnut Creek, California, United States, United States
Eric Lewin's Contact Details
About Eric Lewin

I am a well-seasoned and highly accomplished professional with a sizeable tenure. I have spent my experience accumulating knowledge and achieving set goals through delivering my best at every step to provide optimal results. I firmly believe in establishing and maintaining the key partnerships and relationships that prove productive and allow for better performance. I am an established professional with an analytical mindset. I have years of experience, along with an extremely successful and proven track record at handling multiple roles and massive projects without any delays. I am highly collaborative, and I can perform exceptionally well in teams as well as by myself. I thrive in fast-paced business environments and cherish a chance to self-manage things through my innate problem-solving skills. I possess verifiable leadership, interpersonal, and communication skills that allow me to convey business initiatives and interpersonal dialogues in meaningful and action ways to peers, colleagues, and also executive management. I am a remarkably successful mentor to my peers and colleagues, owing to my exceptional people’s skills and have always given them the nudge in the right direction to go the extra mile. I am positively confident in my capability to deliver impeccable results through my dedication and ability to handle multiple roles, functions, and activities deftly under high-pressure environments.Contact Information: Eric Lewin; c- (925)580-6630; e- erelew4u2@gmail.com

Eric Lewin's Current Company Details
Wise Auto Group

Wise Auto Group

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Creating opportunities & building success for my team members and customers at Wise Automotive Group. Progression towards greatness every day!
Walnut Creek, CA, US
Employees:
74
Eric Lewin Work Experience Details
  • Wise Auto Group
    Wise Auto Group
    Walnut Creek, Ca, Us
  • Wise Auto Group
    Fixed Operations Director
    Wise Auto Group Nov 2020 - Present
    Responsible for management of OEM factory program initiatives to elevate performance and leverage resources associated with incentive, compliance, capital, facilities, and management programs. Represent corporate interests when such programs are mandated or offered across the twelve brands in Wise Automotive. Launched and managed the Wise Customer Experience team. Implementing a centralized model of empowered customer experience managers to address the needs and build systems and processes to ensure optimum customer satisfaction to build retention and loyalty. Developed a series of reports to consolidate performance and impact management daily of the twelve brands and 19 rooftops Wise Automotive operates. Launched and managed Wise Warranty Administration Center. Converted outsourced, loosely managed warranty claims activity into a centralized, compliant, and efficient department operation. Provided training and resource to dealer department managers for process and policy adherence to ensure better cash flow and acceptance rates for claims which represents an aggregate of $1.5M per month of activity. Oversight for new initiatives within the fixed operations department when rolling out new processes, tools, software, or infrastructure, which can positively impact employee efficiency, profitability, or the customer experience.
  • Nissan Motor Corporation
    Senior Fixed Operations Manager
    Nissan Motor Corporation Jul 2014 - Oct 2020
    Yokohama-Shi, Kanagawa, Jp
    Delivered $22M in parts sales across the Bay Area in the current territory, which drove labour and parts sales revenue of $57M for the associated Nissan dealerships. From 2014 across two different territory assignments, parts sales grew from $11.3M to $14.5M and $20M to $22M in these markets. Generated revenue and sales growth by delivering consultation, process development, and implementation of excellent go-to-market strategy and customer experience. Collective service satisfaction scores in the territory exceeded Nissan's national average for the first time. Implemented key strategic initiatives offered by Nissan to dealer partners resulting in 100% enrollment across the territory. Program adoption and success delivered by skilful consensus building and business case development approach (analysis, performance gap identification skills, ROI dashboard creation). Enrolled, trained, and developed various program launches (parts inventory management, service marketing, service merchandising, technology tools) continually. Generated P&L analysis to identify issues and make recommendations to dealerships to boost profitability via effective process and/or infrastructure changes. Territory 2019 vs 2018 improvement examples: fixed absorption improvement +6pp; labour margin improvement +2pp; service net profit year over year +265%.
  • Nissan Motor Corporation
    Loyalty Performance Manager
    Nissan Motor Corporation Jun 2011 - Jul 2014
    Yokohama-Shi, Kanagawa, Jp
    Selected as one of two West Region Loyalty Performance Managers (LPM) to improve target dealer performance in Northern California and Hawaii territory (50 dealerships). Utilize skillsets and leverage best practice knowledge to realize operational excellence in key functional areas to improve target dealer performance and strengthen the brand via the dealer network. Primary consultant role to perform Retail Performance Appraisals (RPA) by observation, statistical analysis, assessment, and presentation of action plans to improve dealership operations of select Nissan Dealerships. Unify dealer strategic direction to grow sales, revenue, and market share to align and leverage corporate investments. Continuous improvement model utilized with Six Sigma, PDSA, and Hoshin Kanri. Identified improvement opportunities based on financial statement analysis, composite report development, and revenue/expense ratio benchmarking. Deploy new car, used car, finance, service, and customer satisfaction process optimization plans and ensure dealer adoption of best practice training and resources to improve operations. Infrastructure support to dealer partners to identify ROI through staffing, facility, merchandising, and digital presence changes. Partnered and supervised key vendor initiatives on related special projects for this function.
  • Nissan Motor Corporation
    Nissan Dealer Operations Manager
    Nissan Motor Corporation Feb 2006 - Jun 2011
    Yokohama-Shi, Kanagawa, Jp
  • Nissan Motor Corporation
    Market Representation Manager
    Nissan Motor Corporation Jun 2004 - Feb 2006
    Yokohama-Shi, Kanagawa, Jp
  • Nissan Motor Corporation
    Nissan North America- Nissan/Infiniti Divisions; Various Corporate Hq & Field Positions
    Nissan Motor Corporation Sep 1989 - May 2004
    Yokohama-Shi, Kanagawa, Jp

Eric Lewin Skills

Sales Operations Customer Satisfaction Customer Retention Dealers Vehicles Dealer Management Automotive Operations Management Sales Automobile Retail Marketing Strategy Parts Sales Process Automotive Aftermarket Dealer Operations Franchising Dealer Network Development Distributors Incentives Consumer

Eric Lewin Education Details

  • California State Polytechnic University-Pomona
    California State Polytechnic University-Pomona
    Entrepreneurship/Entrepreneurial Studies
  • California State University, Long Beach
    California State University, Long Beach
    Marketing

Frequently Asked Questions about Eric Lewin

What company does Eric Lewin work for?

Eric Lewin works for Wise Auto Group

What is Eric Lewin's role at the current company?

Eric Lewin's current role is Creating opportunities & building success for my team members and customers at Wise Automotive Group. Progression towards greatness every day!.

What is Eric Lewin's email address?

Eric Lewin's email address is er****@****usa.com

What is Eric Lewin's direct phone number?

Eric Lewin's direct phone number is +192558*****

What schools did Eric Lewin attend?

Eric Lewin attended California State Polytechnic University-Pomona, California State University, Long Beach.

What are some of Eric Lewin's interests?

Eric Lewin has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Health, Children.

What skills is Eric Lewin known for?

Eric Lewin has skills like Sales Operations, Customer Satisfaction, Customer Retention, Dealers, Vehicles, Dealer Management, Automotive, Operations Management, Sales, Automobile, Retail, Marketing Strategy.

Who are Eric Lewin's colleagues?

Eric Lewin's colleagues are Alexander Cardenas, Taylor Leggitt, Trent Lukens, Michael Tomasini, Peter Chin, Chester Jimerson, Christian Dimas.

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