Responsible for oversight and direct management for nearly 100 employees; directly in charge of Operations for QSR stores; accomplished large reduction in company-wide errors ensuring greater order accuracy and customer satisfaction; created and executed customer service philosophy to assist with consistent customer service across all (35) stores; developed new market areas for company and ensured profitability of stores; increased sales in new markets and growing stores; attained greater employee retention, including development of talent through hiring employees who now act as profitable and efficient Director of Operations, and district and store managers.As a store manager I maintained consistent day-to-day operations; responsible for hiring and retaining employees; coordinated and developed vendor relationships; handled face-to-face, daily customer interaction; created an order-accuracy process adopted and utilized company-wide; all-time winner of Store Manager contest (“Battle of the Champions”), which was based on labor efficiency, customer satisfaction, order accuracy, new process implementation, and sales growth.