Lewis A. Grimes Email and Phone Number

Award-Winning PeopleCareWe believe in putting our patients first, setting the standard and raising the bar for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for significant advances in safety and quality.

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.Today, nothing is more important than the health and safety of our customers and employees. Since the onset of the COVID-19 pandemic, Delta has moved quickly to transform the industry standard of clean while offering customers more space across the travel journey. These and numerous other layers of protection ensure a safe and comfortable travel experience for our customers and employees.Every year, nearly 200 million travelers trust Delta to get them where they’re going. But to us, travel is about more than just bringing people to a place. It’s about bringing people together.Our people:We’re not just an airline. We’re 90,000+ people passionate about how travel brings us together, encourages acceptance, and creates a better world for all of us.Diversity and Inclusion:We can’t connect the world unless we reflect it. That’s why Delta is committed to promoting diversity in our hiring, seeing things from a multicultural perspective, and incorporating inclusivity into all we do.

CarMax Celebrates 15 Years as One of FORTUNE Magazine’s 100 Best Companies to Work ForRICHMOND, Va.--(BUSINESS WIRE)-- For 15 consecutive years, CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, has been named by FORTUNE magazine as one of its 100 Best Companies to Work For ®. CarMax ranks 33 for 2019."Our associates are our true differentiators and make CarMax a great place to work,” said Diane Cafritz, CarMax chief human resources officer. “We are proud to help every associate redefine their journey and take their career places they never imagined.”

With a focus on more effective and efficient government programs, MAXIMUS has operated under our founding mission of "Helping Government Serve the People"​ since 1975. Our 16,000+ professionals deliver high-quality business process and technology solutions, as well as specialized consulting services for government agencies across North America, Australia, the United Kingdom and Saudi Arabia. Together, we offer better solutions that lead to better lives for participants of health, welfare-to-work, and child support programs.Provides quality service to government entities and their consumers through efficiency and knowledge while delivering unmatched customer service.

It’s more than a payment.The people of TSYS® believe we are part of something bigger. Each and every day, we have the opportunity to touch millions of people and businesses — both a tremendous honor and a huge responsibility. For each of life’s purchases, TSYS is behind the scenes making the process frictionless and safe. The Action Behind the Transaction®We make it possible for millions of buyers and sellers to move money around the world with trust and confidence, through our support of:•Issuing Services•Acquiring Services•Prepaid Solutions•Merchant SolutionsAt TSYS, we do more than support payments — we support people. In fact, we believe that payments should revolve around people, not the other way around — a principle we call People-Centered Payments®.By putting people at the heart of every decision we make — with unmatched customer service and industry insight — TSYS supports businesses, financial institutions, governments and consumers with a vast array of payment tools for credit, debit, prepaid, mobile, chip, healthcare and merchant acceptance.Our headquarters are located in Columbus, Georgia, U.S.A. with offices spread across the Americas, EMEA and Asia–Pacific

Retail Staffing Operations Manager, HR Call Center Managed team of 10 to 15 staffing coordinators and co-managed group of 30 to 36 staffing coordinators responsible for the candidate experience as it relates to new hires and re-hires in contact/call center environment and retail store locations. Worked directly with senior leaders and other key players to achieve the center’s and company goals. Work with center leadership to establish team goals and provided benchmarked data to accomplish or improve upon industry standards. • Ensured direct reports provided world class customer service and delivered best candidates to stores for hiring consideration by supervising, coaching, and providing counsel to staffing coordinators. • Drove staffing performance and continuous process improvements by monitoring operational metrics and business standards for evaluation.• Created processes within the team environment to boost morale and team continuity in order to continuously improve the work environment.• Partnered with field leadership on businesses requirements to ensure their needs and expectations were met.• Partnered with internal IT partners and external vendor partners on system issues and upgrades in order to maintain and improve proper service levels.• Pre-screened, pre-qualified and facilitated the new hire process for internal team members to properly staff and equip the department with “right fit” personnel.

Managed team of 10 to 15 associates in a contact center environment that provide quality customer service to Home Depot associates and managers by recording transactional data into HR system, responding to pay and HR inquiries and escalating issues for further research as needed. Led team where HR transactions are primary responsibility. Worked closely with other supervisors to achieve department’s SLA communicated by Senior Management. Led team in training goals and process improvement modifications.Managed a team of 10 to 15 associates in a call center environment to provide quality customer service and first touch resolution. Utilize Blue Pumpkin / Impact 360, NICE, Call Center and Approval Data bases to track, monitor, and council direct reports in the call center environment.• Required to supervise, coach and provide counsel to contact center associates on policies and procedures related to the HR Service customer service model.• Ensured all issues were handled efficiently, accurately and in a timely manner.
• Worked directly with Managers to achieve all contact center goals and objectives. • Utilized call routing and staffing applications such as Blue Pumpkin, CentreVu, CMS and other tools to ensure departments are achieved.• Succeeded in maintaining or exceeding established goals in ACW (30 seconds or less), AHT (3:30 minutes or less), Adherence (96%), and Quality (95%).• Led team meetings and ensure that all team members are adequately informed of policy and procedural changes and provide a forum for associates to provide input to the Management team.