Coordinated a 10-month server migration project of 700+ web and database items across 3 servers; prepared project scope and schedule, prepared reports, delegated tasks and maintained documents.Collaborated with clients and project team, communicating detailed feedback to stakeholders; logged all work in project’s JIRA database.Contributed to efficiency improvements by researching and analyzing candidate technologies and platform requirements with a focus on scalability and automation; reducing team’s manual workload.Monitored and maintained Linux web and MySQL database servers.Provided technical expertise for Sales presentations to prospective clients.

Remotely managed 350+ websites and accountable to 20+ clients; solved complex technical issues with a high degree of autonomy.Wrote and tested integrations using HTML, CSS, JavaScript and PHP; collaborated with graphic designers and project teams.Prepared and lead educational sessions to train client staff on using platform as well as new feature roll-outs.Maintained and extended technical documentation for internal team use as well as client reference and training.

Formerly HackerYou

Verified, organised and migrated 4000+ broadcast media assets using S4M broadcast scheduling system. Conducted AV QA of upcoming broadcast content, documenting issues for follow-up.Three month contract position.

Taught high quality English lessons to students of all ages and abilitiesAchieved a student satisfaction score of 95%Maintained student records in order to track individual progress, attendance and retentionCommunicated feedback and school news to students and guardiansAssisted in school operations including homepage maintenance, marketing materials and advertising

Provided customer service and communications on behalf of Samsung Marketing & Promotions USAResolved 30 - 70 customer inquiries dailyActed as Subject Matter Expert for ongoing promotions including duration and terms of serviceResponsibilities included fulfilment troubleshooting, fraud monitoring

Key clients included Kraft-Heinz and McDonald’s.Coordinated and tracked all work for 4 - 9 direct marketing campaign projects at any given time from briefing to deployment Assisted with QA in English and French, timeline consolidation, resource management and communicationsRecorded meeting minutes and transcribed interviews

Coordinated development, testing and adoption of streamlined on-boarding processesAssisted in communicating status of process development to stakeholders across multiple officesAnalyzed data and feedback - English and French - for executive reports

Duties included customer service, cashier, delivery and cleaning. Limited use of French with customers.

Duties included beverage preparation, cleaning, cashier and customer service. Limited use of French and German with customers.

YMCA Youth Summer Work Student Exchange Program. Responsible for summer youth engagement, overseeing group activities as well as general supervision of youths ages 3 to 10 years of age. All work conducted in French.