• Managing a multi-million pound product including writing business cases to draw down funding.• Engaging with executive level senior internal and external stakeholders, presenting at change boards to obtain sign-off on plans and budgets.• Owning the development roadmap, including longer-term strategic planning with other Royal Mail channels and platforms.• Collaborating with Insight, Marketing & Sales to create go-to-market plans including conducting user research.• Using Agile methodologies supported by market and customer insight to grow and improve a key digital channel, increasing usage and generating more revenue.• Working with internal technology platforms and service management, ensuring stability and consistent performance of backend systems and APIs.

• Working as part of an internal consultancy providing strategic and analytical planning support to the Chief Commercial Officer as well as other senior directors; undertaking ad-hoc and continuous market analysis, providing detailed models and reports.• Gathering input from directors on a weekly basis to write and deliver a concise summary report to the CEO of Royal Mail on parcel and market performance including, sales wins and losses, financial performance, new product innovations and consumer behaviour; ensuring quality and accuracy of reporting whilst meeting tight timescales.• Organising and chairing board meetings for the Chief Commercial Officer, collating data and information from several business areas in a timely manner, writing and updating PowerPoint slides to be presented at the board meeting whilst ensuring all required content is of the correct standard.• Preparing and delivering detailed market analysis including, business models and written reports to Sales and the New Business Team in order to help identify potential areas of growth for the business, increasing new customer deals, retaining existing customers and increasing overall revenue.• Using internal and external data sources to identify opportunities and risks in several key areas including, sales, product performance, commercial strategy, environmental strategy and revenue protection; presenting these findings to directors, senior managers and external stakeholders to support decision making at board level.

• Built, maintained and improved business models for use in pricing and implementation of new products including owning the Zonal Costing Model which is required under competition law and submitted to our regulator, Ofcom.• Led cross-functional teams to create, implement and refine business models to support the completion of several projects spanning many areas of the business including; product pricing, business analysis, operational modelling and customer contract pricing.• Assisted in the development of the long-run average incremental cost (LRAIC) model to determine margins of profit in relation to operational changes and infrastructural changes.• Working with the Central Pricing Director, I co-led on a collaborative project with Deloitte to develop a new business model for the billing of Business Customer Collections, identifying which customers out of over 70,000 are incorrectly in receipt of a free service and either recovering the debt or terminating the service leading to a potential revenue recovery/cost saving of several million pounds.

• Managed postal workers across several locations throughout the Home Counties, including Delivery Offices, Mail Processing Units and Mail Centres.• Delivered performance reports to senior operations directors, as well as designed and led process improvement strategies throughout the area including adapting the indoor workplan which resulted in a weekly saving of 50 hours paid overtime within the office.• Worked collaboratively with a team of line managers, union representatives and front-line staff to ensure delivery of all KPI’s, including; health and safety targets, individual performance management, reducing customer complaints through training and improving quality of service.• Whilst working in Operations, I also became qualified in conduct and absence management as well as becoming recruitment and interview trained.

• Whilst on my placement year at DECC, I liaised with all major oil and gas companies to monitor compulsory stocking obligations set out by the EU on a monthly basis, communicating with my domestic and international counterparts, gathering and validating data submissions to produce reports on oil, gas and LPG stocking.• Visited several UK energy companies, presenting the latest UK and EU policies to ensure continuous compliance of all required stocking information whilst developing professional relationships with external stakeholders.• Wrote, edited and published government documents outlining and describing the UK’s current position on oil products and natural gas; providing graphical evidence of UK imports, exports and indigenous production compared to previous years.