Lewis Maton Email & Phone Number

Fareham, Gb

Southampton, England, United Kingdom

Achievements & responsibilities include:- Working together with Logistic Service Providers (LSP) to ensure smooth daily operations with our UK site- Communicate and collaborate with internal stakeholders, such as Customer Service to ensure on-time delivery of all merchandise and non-merchandise products- Daily Order & Task prioritization based on business needs- Monitor KPIs on B2B / B2C processes with LSP closely on daily, investigate and solve root causes for anomalies, develop and implement corrective actions with LSP on shop-floor as well as from On side.- Support Customer Service and Operations Team remotelyKey Achievements: - Key role in achieving 2023 UK Shipment of 1.54m units- Set up of two Flagship retail stores that achieved £18.7m in sales during 2023- Overall control of building a new operational set up for UK/European accounts

Basingstoke, England, United Kingdom

TEAM LEADERSHIP & MANAGEMENT- Overall control of a 13,000sq foot warehouse achieving $84m turnover in 2021.- In Q1 of 2022 we dispatched over 55,000 orders.- Managing a team of up to 15 employees over various roles.- Overall control of all day to day functions of the warehouse from inbound stock to dispatching with the courier company.- Major organizational control of our 24hr turnaround KPI (SLA) achieving above 98.5% for 2022 so far. - Employee Morale – Maintain a content work force and deal with any issues that arise.CUSTOMER SERVICE - Customer Queries – Dealing with issues effectively to rectify any problems as quickly as possible to ensure customer satisfaction.- Dealing with customer complaints.WAREHOUSE MANAGEMENT, STOCK FLOW & DELIVERY LOGISTICS- Stock flow – Monitor and manage all stock inbound and outbound whilst maintaining stock levels to abide by companies requirements regarding stock availability.- Delivery Logistics - Arranging same day deliveries for the most urgent orders to ensure customer satisfaction was always maintained.- Deal with parts of the H&S (EHS) for the site.

Basingstoke, England, United Kingdom

Winchester, England, United Kingdom

Achievements & responsibilities include:(Working on behalf of Scottish & Southern Electricity Networks, SSE)- Surveying overhead powerlines from 1000 volts up to 400,000 volts to help maintain clearances to any vegetation so that the power supply could run with no issues.- Generating work method statement for tree cutting teams so clear any potential issue, whilst keeping their safety as the number one responsibility. - Leasing with landowners to gain permission to cut any trees on their land whilst keeping their gardens looking appealing.Qualifications gained 2019:City & Guilds:UA1, UA2, UA2.1 & UA5 in Arbocultural knowledge, legislation & electrical knowledge

Woodley

TEAM LEADERSHIP & MANAGEMENT- Deputise for the manager when they are absent.- Control the day to day running of the depot.- Employee Morale – Maintain a content work force and deal with any issues that arise.CUSTOMER SERVICE & SALES - Counter Sales – Manage the face-to-face interactions. Ensuring the depot staff are fully conversant in the products available so they can best advise the customers.- Customer Queries – Dealing with issues effectively to rectify any problems as quickly as possible to ensure customer satisfaction.WAREHOUSE MANAGEMENT, STOCK FLOW & DELIVERY LOGISTICS- Stock flow – Monitor and manage all stock inbound and outbound whilst maintaining stock levels to abide by companies requirements regarding stock availability.- Warehouse – Managing the warehouse staff. Maintain Warehouse according to Health and Safety requirements. Ensuring orders are picked and checked prior to dispatch.- Delivery Logistics - Arranging vans and leasing with customers to insure the best delivery service on every order leaving the depot to keep a high customer satisfaction level.

Fleet, Hampshire, United Kingdom

- Handling customer enquiries and advising on products.- Improving the depot reputation through quality customer service.- Face-to-Face interaction with builders and homeowners to review kitchen plans and advise on the appropriate product solutions to maximise customer requirements and depot profitability.

Aldershot, Hampshire, United Kingdom

For a month, on a daily basis I would assist with the organisation of the depot and the management responsibilities alongside an experienced depot manager. This experience is seen as developing the skills I have to fulfill this role in the near future.

Totton, Hampshire, United Kingdom

- Control all administrative paperwork of the branch including banking, stock movements, daily transactions and refunds.- Developing the business in the local area to increase sales and customer base.- CAD design - completed a CAD design course.

Totton, Hampshire, United Kingdom

As a kitchen sales designer, it was my role to fulfill appointments with the general public to survey and design their dream kitchen.

Basingstoke, Hampshire, United Kingdom

- Picking and packing orders in preparation for dispatch to customers.- Putting received stock away in correct locations and record receipts.- Assist with deliveries.- Keep the warehouse clean and tidy in line with company guidelines and Health and Safety.- Serve and build relationships with customers.- The apprenticeship was for a period of 1 year and a permanent role is not guaranteed.

Basingstoke, Hampshire, United Kingdom