Lewis Mcsorley Email & Phone Number

Andover, Gb

Bournemouth, England, United Kingdom

A pivotal position overseeing Irresponsible Lending (IRL) claims on behalf of customers associated with a guarantor/subprime lender as part of their Scheme of Arrangement. The primary responsibility entailed conducting comprehensive reviews of point-of-sale evidence to retrospectively assess the affordability and responsible lending practices associated with each loan. During my tenure, I was able to maintain a 100% quality checking record, which merited my internal promotion to a Quality Assurance position. In this elevated role, I honed my expertise in evaluating others’ work against end-client policies and providing constructive feedback to ensure the ongoing quality of lending reviews in adherence with FCA regulations.

Cardiff, Wales, United Kingdom

An essential role overseeing home insurance claims at one of the UK's leading banking institutions. My primary responsibility was to manage inbound customer calls and oversee the complete lifecycle of home insurance claims. This encompassed everything from the initial claim logging to instructing and liaising with the relevant third-parties and issuing redress settlements upon successful claims. Despite my relatively brief tenure, I acquired valuable experience in effective communication with both customers and third-party service providers, providing me with an in-depth understanding of the intricate processes involved in handling live, ongoing insurance claims.

Andover, England, United Kingdom

A pivotal role overseeing customer claims at one of the UK's leading banking institutions. I was primarily responsible for conducting comprehensive assessments of claims and diligently examining supporting evidence to determine their validity. Notably, I was able to maintain 100% quality checking stats and proactively contribute to exceeding production targets whenever the opportunity presented itself, demonstrating my commitment to precision and dedication to maximising operational efficiency, eventually leading to my appointment as a Senior Case Handler.

Salisbury, England, United Kingdom

A valuable member of the Search Marketing team within a dynamic digital agency, where I specialised in delivering a comprehensive suite of services encompassing Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising and advanced Analytics solutions. My client portfolio spanned diverse industry sectors, where I consistently drove results and delivered measurable value.