As a Performance & Analytics Coach at OVO, one of the UK's leading green energy suppliers, I support the customer service teams with data-driven insights, feedback, and training. I help them improve their performance, communication, and compliance, and deliver excellent service to over 5 million customers.Before joining OVO, I worked as a contractor and a case handler at Huntswood, a specialist resourcing and consultancy firm in the financial services industry. I handled various cases and complaints, such as PPI, packaged bank accounts, and mortgages, and worked with multiple Big 4 clients. I also took on leadership roles, such as team leader and quality checker, as well as mentoring and coaching new and existing staff.Before this I was a Truck Driver at MPG Transport. I consistently upheld a commitment to safe shipping and transportation practices. Central to my approach was a steadfast focus on safety. I maintained an impeccable safety record by prioritizing hazard awareness and implementing proactive measures to mitigate risks while long distince driving. Before each trip, I conducted thorough inspections of vehicles, promptly addressing any potential hazards to ensure optimal functionality and adherence to safety standards.I have a Master of Arts in European History from Aberystwyth University, where I developed my research, analysis, and communication skills. I am passionate about learning new things and applying my knowledge to different contexts and challenges. I am currently seeking new opportunities throughout the UK that will allow me to leverage my skills and experience in performance, analytics, and customer service.