Lewis Okello Email and Phone Number
Lewis Okello is a Chief Technology Officer at Cyber Host Africa. Colleagues describe him as "Lewis is an amazing data analyst and customer success specialist. He believes in getting things done efficiently and goes the extra mile to to ensure the customers ' requirements are configured and user feedback is properly channelled Time spent working with Lewis was invaluable as he is a great advocate for team work , user centricity and data driven decision making" and "I am writing to highly recommend Lewis for any professional opportunity. As his direct manager, I can attest to his intelligence, hard work, and exceptional skills. Lewis is incredibly smart and has a sharp intellect. He quickly grasps complex concepts and offers innovative solutions. His work ethic is unparalleled, consistently going above and beyond to deliver exceptional results. Lewis is a reliable team member with excellent organizational and time management skills. He communicates effectively and collaborates seamlessly with others. He thrives under pressure and adapts well to new challenges. In addition to his professional capabilities, Lewis is a pleasure to work with. His positive attitude and natural leadership qualities contribute to a productive work environment. I wholeheartedly recommend Lewis for any opportunity that matches his skill set and ambitions. He will undoubtedly be an invaluable asset to any organization."
Cyber Host Africa
View- Website:
- cyberhost-africa.com
- Employees:
- 2
-
Chief Technology OfficerCyber Host AfricaNairobi County, Kenya -
Manager, Customer SuccessKwara Nov 2022 - Nov 2023Nairobi County, Kenya- Increased user adoption by 15x (from 4,000 to 60,000 users) by optimizing onboarding processes and driving data-driven user engagement strategies. - Elevated customer satisfaction by 20% through targeted data analysis that informed product improvements, directly enhancing the user experience. - Achieved a 90% customer retention rate by cultivating and maintaining strong relationships with high-value clients, ensuring long-term loyalty and satisfaction. - Developed KPI-focused reporting systems that provided real-time visibility into customer engagement metrics for stakeholders, supporting informed strategic decisions. - Increased customer feedback ratings by 20% by implementing innovative customer satisfaction strategies that proactively addressed client needs. - Reduced response times by 15% by streamlining communication between cross-functional teams, leading to faster resolution of customer issues. -
Data AnalystKwara Mar 2022 - Nov 2022Nairobi County, Kenya- Enhanced decision-making by analyzing large datasets using SQL, Python, Tableau, and Metabase, providing actionable insights across departments. - Streamlined reporting processes, reducing report generation time by 40% through automation. - Improved customer satisfaction by 20% through deep customer data analysis, identifying key areas for product and service improvements. - Reduced churn rate by 15% by leveraging data-driven insights to support product development and inform retention strategies. - Developed custom dashboards and reports that provided stakeholders with real-time insights into user behavior and satisfaction. -
Technical Support EngineerCyber Host Africa Sep 2019 - Feb 2022Nairobi County, Kenya- Led the implementation and support of ACARS systems across multiple airports, ensuring seamless communication between aircraft and ground stations. - Reduced response time by 30% by driving process optimization initiatives that improved workflow efficiency and reduced troubleshooting times. - Minimized downtime by diagnosing and resolving complex network issues using advanced troubleshooting techniques, ensuring system reliability. - Collaborated with cross-functional teams, including software developers and system administrators, to integrate network solutions into broader IT infrastructures, enhancing overall performance and security. -
Telecommunications Engineer InternNokia Mar 2017 - Sep 2017Nairobi County, Kenya- Gained hands-on experience in GSM network operations by actively participating in Network Operations Center (NOC) activities, improving network uptime by 30%. - Restored network reliability by troubleshooting and resolving issues in offline sites during field operations, reducing downtime by 40%. - Supported the configuration and management of network devices, contributing to a 25% improvement in overall system performance and stability. - Conducted comprehensive site surveys, designed, tested, and maintained telecommunication systems and networks, ensuring 100% compliance with technical standards. -
It Support InternMultichoice Group Mar 2016 - Sep 2016Nairobi County, Kenya- Spearheaded the successful implementation of the "Clarity Project," optimizing customer service by deploying a new billing system across all Multichoice Kenya agents, reducing service payment times by 40%. - Installed and configured cutting-edge receipt printers and related software, improving transaction processing speeds by 35%. - Trained over 50 agents and employees on the new system, enhancing operational efficiency and reducing billing errors by 25%. - Provided ongoing technical support, troubleshooting issues, and ensuring minimal downtime, resulting in a 30% improvement in agent performance and customer satisfaction. - Conducted active and preventive maintenance of all company hardware, reducing system failures by 50% and extending equipment lifespan by 20%. - Offered help desk support, addressing an average of 80 IT support tickets monthly, achieving a 95% resolution rate within 24 hours. -
Service Desk Support Engineer InternCo-Operative Bank Of Kenya Mar 2015 - Sep 2015Nairobi County, Kenya- Provided help desk support, resolving user issues and achieving a 90% first-call resolution rate. - Administered system operations, including Windows Server, Active Directory, domain, mail server, and file sharing, enhancing server efficiency and reducing system errors by 20%. - Analyzed network performance issues and implemented troubleshooting measures for systems and peripheral equipment, resulting in a 35% improvement in network reliability. - Performed hardware and software maintenance, extending the lifespan of devices by 15% through preventive measures. - Trained over 50 users on new software packages and systems, improving overall employee productivity by 20%
Lewis Okello Education Details
-
Data Modeling/Warehousing And Database Administration -
Business Administration And Management, General -
Telecommunications Engineering -
Maranda High SchoolA Plain
Frequently Asked Questions about Lewis Okello
What company does Lewis Okello work for?
Lewis Okello works for Cyber Host Africa
What is Lewis Okello's role at the current company?
Lewis Okello's current role is Chief Technology Officer.
What schools did Lewis Okello attend?
Lewis Okello attended Worldquant University, Kenyatta University, Kenyatta University, Maranda High School.
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