Who is Lewis Pun? Overview
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Lewis Pun is listed as POS Support, Sr Associate at Shift4, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Lewis Pun.
Lewis Pun previously worked as Tier-2 Client Services at Givex and Client Services Representative at Givex. Lewis Pun holds Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, Second Class First Division from University Of Sunderland.
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Shift4
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About Lewis Pun
Driven by a deep passion for basketball, I made a courageous decision in 2013 to leave my role as a Marketing Executive and pursue my dream as a full-time basketball coach. I joined the esteemed Dreaminder Basketball Club and dedicated myself to its growth and development. Through unwavering determination, I transformed the club into one of the most active and successful basketball organizations in the state. Achievements: - Expanded basketball club from 100 to 500 students per month within six years.- Increased the number of coached schools from 2 to 12.- Managed and developed a coaching staff of 3 to 10 members.- Produced 3 to 10 state-level players annually.However, the unforeseen challenges of the COVID-19 pandemic impacted the club and my personal income significantly. After carefully observing the situation for a year, I made the difficult decision to transition to a full-time corporate role in order to stabilize my financial situation. Joining an Ecommerce platform as a Customer Service Agent, I embraced the opportunity as a pioneer in a completely new industry for me. Despite my initial lack of knowledge in call centers, I dedicated myself to learning and making valuable contributions to the operational and administrative processes. Achievements: -Promoted to Team Lead within 6 months.-Managed and expanded the team from 12 to 25 members within 2 years.-Oversaw customer service operations for 7 regions.-Developed efficient processes and provided constructive feedback for enhanced purchase experiences.Relocating to Toronto, Canada in September due to family circumstances, I have successfully obtained an Open Work Permit (OWP. As I embark on my new journey in Canada, I bring with me a strong adaptive nature, exemplary leadership skills, a collaborative team-player mindset, and a solid foundation in administrative and operational management.With a proven track record of transforming organizations, developing talent, and driving success, I am now eagerly seeking new opportunities in Canada where I can contribute my diverse skill set, passion for customer service excellence, and dedication to achieving remarkable results.
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10 roles
Lewis Pun work experience
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Client Services Representative
● B2C: Post-sale support; Orders Status, Gift Card usage● B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Givex Core and Givex POS Services/Products inquiries/issues● Daily system testing of our core systems and monitoring tasks of end user tools and Givex databases● Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)
Customer Service Representative
- Responding to customer inquiries via calls and emails: responsible to answer customer questions and concerns that customers may have regarding the products or services offered by one of the Global Top 5 Sports Brand Online.- Order management: Responsible to help customer to process and track customer orders, providing customers with updates on their orders, and resolving any issues that may arise.- Product knowledge: provide advice and information on the products and services offered by one of the Global Top 5 Sports Brand.- Admin Tasks: Handle back-end support admin tasks such as inventory management, return process, logistic management.
Mar 2022 - Jun 2023
Customer Service Team Lead
• Support the Operation Manager in overseeing a team of 25 agents.• Handle customer inquiries from Global Top 5 Sports Brand Online customers across 7 different markets (Australia, New Zealand, Hong Kong, Singapore, Malaysia, Taiwan, and South Africa) via calls and emails by Zendesk.• Supervise and manage various aspects of e-commerce operations, including shipment, payment, returns, refunds, product management, and stock control.• Escalate issue and communicate with clients using Jira.• Investigate and process payment issues and disputes across different payment gateways (e.g., Paypal, Afterpay, credit card).• Manage inquiries and orders from different New Balance marketplaces, such as Ebay, Amazon, Shopee, Lazada, and Zalora.• Develop new operational processes to enhance effectiveness and efficiency.• Attend daily meetings with the internal operations team to assess performance and devise immediate improvement strategies.• Participate in weekly meetings with clients to discuss service level and performance.• Assign daily tasks to administrators and agents, ensuring completion before shift end.• Address agents' inquiries and provide immediate solutions.• Deliver introductory training to new team members and ongoing refresher training to all agents.• Conduct weekly quality checks on agents' performance across calls, emails, and chats.• Engage in one-on-one coaching sessions with agents to discuss improvement plans.• Take responsibility for recruiting new agents and administrators.
Jul 2021 - Mar 2022
Co-Founder
Dreaminder Basketball Club
Oversaw the overall operations and administration of the basketball youth club, including managing staff, coordinating practices and games, and ensuring compliance with club policies and procedures.Developed and implemented player development programs, focusing on skill training, physical fitness, and character building.Managed the club's budget, including financial planning, fundraising initiatives, and resource allocation.Conducted regular coaching clinics and workshops to enhance the skills and knowledge of coaches and staff members.Collaborated with local schools and community organizations to promote basketball and recruit talented players.Ensured the safety and well-being of all club members, implementing appropriate safety protocols and emergency procedures.
Jan 2014 - Jun 2023
Basketball State Coach
Selangor Basketball Association
• Organizing training sessions and coaching Selangor State basketball for National Tournament. • Experienced in arranging and managing players’ accommodation, transportation and meal preparation for 20-30 pax of 3 days 2 nights basketball training camps.Key achievements: • MABA 15 & Under National Junior Basketball Championship 2019 – 1st Runner Up• MABA 17 & Under National Junior Basketball Championship 2018 – 1st Runner Up• MABA 15 & Under National Junior Basketball Championship 2017 – 3rd Runner Up
Jan 2016 - May 2023
Barista And Supervisor
● Good knowledge of various coffee beverages, including latte, cappuccino, americanos, and flat white, with the ability to create basic latte art.● Maintained a clean and professional appearance and dining area for guest satisfaction.● Efficiently take customer orders, accurately entering them into the point-of-sale system, and promptly communicating them to the kitchen staff.● Perform routine cleaning tasks, such as wiping surfaces, sanitizing equipment, and restocking supplies, to ensure a hygienic and well-stocked work environment● Flexibility in working hours, including early mornings, evenings, weekends, and holidays, as required by the café's operating hours.
Mar 2020 - Jun 2021
Local Marketing Executive
- To manage individual new store, refit, extension, underperformer and impact defence campaigns so that stores launch well and achieve or exceed their Capital Investment Appraisals.- To brief external agencies to produce creative (customer communication material) and other campaign elements effectively.- Attracts customers to our new stores, refits and extensions with strong marketing campaigns to maximize the return on our investment.- Learn the benefits and concerns from each new store/ refit/ extension/ underperformer/ impact campaigns and deliver better campaigns year on year
Jul 2013 - Nov 2013
Marketing Assistant
• Provide summaries and general market information to sales and marketing teams and management based on collaborative, primary and secondary market research. • Assist the marketing manager in conducting regular competitive analysis that can be used to proactively maintain competitive positioning. • Assist in the preparation, tracking, processing and reporting marketing related expenditure to ensure financial targets are archieved• Coordinate trade events or shows including preparation of materials and participation in events.• Development and execution of strategic and innovative marketing plans to drive sales, profitability, image and competitive position of Coopervision in Malaysia
Apr 2012 - May 2013
2 education records
Lewis Pun education
Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, Second Class First Division
Education record
Smk Kepong
FAQ
Frequently asked questions about Lewis Pun
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What company does Lewis Pun work for?
Lewis Pun works for Shift4.
What is Lewis Pun's role at Shift4?
Lewis Pun is listed as POS Support, Sr Associate at Shift4.
Where is Lewis Pun based?
Lewis Pun is based in Toronto, Ontario, Canada while working with Shift4.
What companies has Lewis Pun worked for?
Lewis Pun has worked for Shift4, Givex, Cpm International, Dreaminder Basketball Club, and Selangor Basketball Association.
How can I contact Lewis Pun?
You can use AeroLeads to view verified contact signals for Lewis Pun at Shift4, including work email, phone, and LinkedIn data when available.
What schools did Lewis Pun attend?
Lewis Pun holds Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, Second Class First Division from University Of Sunderland.
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