Lewis Reed Email & Phone Number

Elkhart, Indiana, United States

Manage warehouse department and staffManage inventory ensuring correct quantity of materials and completed goods are received and shipped, verifying all paperwork matches product shipped and/or receivedMange department staffing levels through interviewing, hiring, coaching, and developing employees to decrease turnover, improve morale, productivity and efficiency.Assign tasks as needed making sure that production lines are supplied with needed materials and finished goods are removed and placed in the correct storage areasCommunicate directly with production supervisors and teams, line leaders, and upper management to decrease down time and increase overall company productivityEnsure that department is meeting objectives through planning, staging production orders, and that employees are following company SOP’s

Elkhart, Indiana Area

Hired to manage all aspects of the Operations of a trailer production company. Responsibilities include, planning, budgeting and forecasting sales to meet production objectives. Developing marketing & sales plans to meet company financial goals, manage IT infrastructure and recruitment requirements ensuring productivity levels are maintained and consistent with company deliverables.Communicate directly with dealers to build rapport and improve salesManaged company staffing levels to ensure productivity levels were maintained and consistent with company needs Manage and maintain company network infrastructureEvaluate costs and pricing to lower overall cost structure, analyze sales and production to improve company efficiencyRevenue increased by 20% year over year under leadership

Developed and delivered training plan creating more efficiency in service delivery and increased merchandising accuracy. With no work structure in place and merchandising routes often not being completed, partnered with the Regional Operations Supervisor and methodically identified more efficient service routes to kiosk locations and developed training focusing on multi-tasking when working on kiosks. End result was highest performing team in the region.Improved team engagement and morale. Team felt out of touch with management and there were lots of changes happening including implementation of route optimization software. Challenged to write 3 action plans to drive improved communication, identify continuous process improvements, improve team engagement, and navigate organizational changes more fluidly. Action plans were eventually instituted across the organization. Merchandise and maintain 70 kiosks on a weekly basis Troubleshoot kiosk issues and malfunctions Plan and modify schedule to service kiosks in a timely manner Assist with company wide project and promotions

South Bend, Indiana Area

Partnered with 3rd party vendors and district staff supporting successful tax season. With aggressive tax season deadlines, project managed the opening, closing, sale and acquisition of franchise office refurbishing and set ups. Planned and coordinated with contractors across many different projects monitoring and communicating to district staff the project timelines and completion anticipation dates. Administrated, managed and maintained network infrastructure ensuring little to no interruption in service during tax season. By being proactive during the off season addressing any possible issues that may arise including SQL database or server issues, I was able to limit tech dispatches to district offices/lowest number of tech dispatches in region. Manage and maintain network infrastructure for the entire South Bend district.Accurately manage 29 field locations in Northern Indiana Manage and maintain network infrastructure Troubleshooting hardware/software issues Repair issues with network hardware and computersProficiently install networking infrastructure, hardware and non-traditional network systemsManage district projects, ensuring accuracy and timeliness

Elkhart, Indiana Area

Accurately manage customer account and review status on a weekly and monthly basis to ensure retention goals are metWorking directly with store manager improving account retention and receivables Perform inventory on stock to control shrink and maintain accurate stock levels limiting company lossesSchedule and manage deliveries to ensure they were on time and customer needs were met

Goshen, In

Sales of Plumbing and Appliances, home improvement products, tools, hardware, and building materials. Fueled department sales reaching top 5 store ranking in district. Sales were lagging, challenged with growing special orders and installed sales. Focused on developing product knowledge, increased familiarization of the benefits & value of offerings to the customer. Trained and mentored team improving overall department focus & knowledge growing sales from worst in the district to top 15 in sales within 2 months. Maintained sales quota within the top 10 of district, and top 25 of region for duration of employment Assisted customers with product selection and purchasesInvestigated and resolved customer issues or complaintsPerformed and maintained inventory of departmental products

Elkhart, Indiana Area

Created new food delivery service offering. With limited growth year over year, small family restaurant was needing a boost in business. Partnered with owners to identify need for delivery of high-quality Italian food delivered in a timely manner at reasonable cost. Identified need for increased kitchen prep-work to meet delivery times during peak hours. Lowered food cost driving profit ultimately realizing a 30% increase in take-out and deliver orders. Developed Marketing strategy driving delivery sales upwards by 25%. Due to a lack of customer awareness surrounding catering and food delivery offerings, identified and nurtured strategic partnerships within the community bringing attention to catering and delivery business. Created promotions, joined the chamber of commerce, designed direct mailings, and partnered with event planners selling catering services. Immediate impact on sales realized within 3 months not only increasing deliver and catering but also dine-in business. Created and managed the delivery and catering portion of the businessManaged day to day operations and created sales forecast and budgetsMarketing the delivery business to prospective business and residential customers, created marketing plans and promotion to engage customerInspected supplies, equipment and work areas to ensure conformance to standardsScheduled and receive food and beverage deliveries and controlled inventoriesScheduled service, including pizza cook staff and driver hours and assign duties, responsibilities and work stationsDesigning menus, and setting prices that were competitive and appealing to customersMonitor and review budgets, compiling and balancing cash/credit card receipts. Ordering product and doing inventory counts

Osage Beach, Mo

Hired to manage daily restaurant operations including reviewing budgets, compiling and balancing cash/credit card transactions, training of new team members in food preparation, customer service, and safety & health procedures. Performed HR related duties including shift scheduling, verifying timecards and inputting payroll information, benefits enrollment and all other personnel actions.Investigated and resolved customer complaints regarding food serviceTrained workers in food preparation, service, cashier, sanitation and safety proceduresInspected supplies, equipment and work areas to ensure conformance to standardsScheduled and receive food and beverage deliveries and controlled inventoriesScheduled service and kitchen staff hours and assign duties, responsibilities and work stationsPerformed personnel actions such as reviews, hiring/termination of staff, maintaining employee recordsMonitor and review budgets, compiling and balancing cash/credit card receipts

Associate Of Arts And Sciences (Aas), Computer Technology/Computer Systems Technology

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations