Lewis Spence Email & Phone Number

Sunderland, England, United Kingdom

Sunderland, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Middlesbrough, England, United Kingdom

Gateshead

South Shields, Tyne And Wear, United Kingdom

Interviewing senior management and reporting on corporate events around the country which is filmed on location or studio for internal TV

Houghton Le Spring, Tyne And Wear, United Kingdom

Primary job function is to be a first point of contact for callers who have suffered a bereavement. Displaying high levels of empathy and understanding. Discussing options with utility bills in a sensitive manner, whilst remaining compliant to regulatory licence conditions ensuring expectations fully set.

Various

Training volunteers from foodbanks to be able to use Npower's fuel bank voucher scheme

North East England

• Delivery of bespoke training programmes and post course coaching support, incorporating different facilitation styles. Includes delivery of systems and process induction programmes for new recruits.• Carry out pre-course and post course evaluation, highlighting areas for development and celebrating successes.• Support Senior Trainers in the design and development of training interventions in-line with business initiatives and objectives.• Maintain an in-depth… Show more • Delivery of bespoke training programmes and post course coaching support, incorporating different facilitation styles. Includes delivery of systems and process induction programmes for new recruits.• Carry out pre-course and post course evaluation, highlighting areas for development and celebrating successes.• Support Senior Trainers in the design and development of training interventions in-line with business initiatives and objectives.• Maintain an in-depth knowledge of the local business area/work stream and keep up to date with compliance regulations for the industry.• Manage the performance, behaviour, attendance and attrition of learners’ in-line with operational standards, key performance indicators and targets.• Ensure the content of training material is up to date and relevant to current industry compliance.• Participate in assigned projects by supporting the Senior Trainers as required.• Complete relevant training reports as required.• Deal with HR issues relating to learners as appropriate.• Conform to all company policies and Health and Safety regulations. Ensure training environments are hazard free.• Ensure cross-site team working and consistency, promoting a knowledge sharing and learning orientated culture. Show less

Thornaby-On-Tees, England

My primary role for this was to be first point of contact for customer services across the north east region. From advisors through to senior management I was responsible for the handling of any support and advice from a number of different communication channels that required resolution to complex account queries, often taking ownership of the issue and seeing through to resolution. The job role offered a variety of challenges from smart meter projects, through the enforcement of regulatory… Show more My primary role for this was to be first point of contact for customer services across the north east region. From advisors through to senior management I was responsible for the handling of any support and advice from a number of different communication channels that required resolution to complex account queries, often taking ownership of the issue and seeing through to resolution. The job role offered a variety of challenges from smart meter projects, through the enforcement of regulatory policy and procedures and requires a great deal of indepth knowledge on the energy industry Show less