Provided identification, isolation, and resolution of complex and escalated network issues throughout the Windstream footprint and actively engaged to clear 3rd party networks to ultimately resolve the underlying trouble by way of reconfiguring, redesigning, working with field operations, and/or providing recommendations related to network resources.A typical week generally included remote work associated with BGP routing, QOS, NNI/UNI links, IPSeC /VPN, switchports, physical ports… Show more Provided identification, isolation, and resolution of complex and escalated network issues throughout the Windstream footprint and actively engaged to clear 3rd party networks to ultimately resolve the underlying trouble by way of reconfiguring, redesigning, working with field operations, and/or providing recommendations related to network resources.A typical week generally included remote work associated with BGP routing, QOS, NNI/UNI links, IPSeC /VPN, switchports, physical ports, firmware upgrades, bug/debugging analysis, DDOS or other unexpected traffic. packet capture/packet analysis, and services such as INET, MPLS, E-LINE, E-LAN, SD-WAN, VLAN, and VoIP. Assisted and responded to peers and technicians as an escalation point and as a mentor to build tech knowledge and skills. Created processes and documentation for effective troubleshooting. Show less

Provided identification, isolation, and resolution of directly assigned tickets and escalated network issues and actively engaged to clear the Windstream network and 3rd party networks to ultimately resolve the underlying trouble by way of reconfiguring, redesigning, working with field operations, and/or providing recommendations related to network resources. A typical week included remotely troubleshooting routing, switched networks, physical ports, QOS, NNI/UNI links, IPSEC /VPN… Show more Provided identification, isolation, and resolution of directly assigned tickets and escalated network issues and actively engaged to clear the Windstream network and 3rd party networks to ultimately resolve the underlying trouble by way of reconfiguring, redesigning, working with field operations, and/or providing recommendations related to network resources. A typical week included remotely troubleshooting routing, switched networks, physical ports, QOS, NNI/UNI links, IPSEC /VPN, firmware upgrades, bug/debugging analysis, DDOS or other unexpected traffic. packet capture/packet analysis, and services such as INET, MPLS, E-LINE, E-LAN, SD-WAN, VLAN, and VoIP. Responded as an escalation point and as a mentor to build tech knowledge and skills while in a constant state of learning to increase my knowledge and improving my own skills. Also created troubleshooting processes and documentation.Project: RCIM (Router Configuration and Integrity Management) – Developed and updated RCIM using PHP, MySQL, and TCL Read/write functionality, typically used for customer premise devices, and to a lesser extent, edge routers and DMX 500 voice switches. RCIM project example: RCIM was used to identify and reconfigure all CPE devices across the network found to be using MGCP version 0.1 to MGCP version 1.0. RCIM also made the necessary changes for this conversion on the Lucent DMX 500 voice switches. Success rate: 96% for ~ 5000 CPE Show less

Planned, deployed and managed all network equipment to provide broadband and dial up Internet service for 2500 broadband & dial up subscribers using Cisco routers. switches, remote access servers and Alvarion Wireless WAN and CPE radios operating on SCADA band 902Mhz to 928Mhz. Planned, deployed and managed FreeBSD. Linux, and Windows servers that provided network services such as DNS, HTTPS, IMAP, POP, SMTP, RDBMS, and RADIUS services. Also routinely did application… Show more Planned, deployed and managed all network equipment to provide broadband and dial up Internet service for 2500 broadband & dial up subscribers using Cisco routers. switches, remote access servers and Alvarion Wireless WAN and CPE radios operating on SCADA band 902Mhz to 928Mhz. Planned, deployed and managed FreeBSD. Linux, and Windows servers that provided network services such as DNS, HTTPS, IMAP, POP, SMTP, RDBMS, and RADIUS services. Also routinely did application development and web development with PHP, using both procedural programming and object-oriented programming. Project example: Developed application that monitored network traffic volume, specifically frame rate, layer 4 packet header analysis, and when necessary, dynamically reconfigured subscribers frame rate and traffic shaping details to mitigate network load/capacity issues. Show less