Added managing the global workplace and business strategy, innovation and transformation team Creating and Leading our Global Workplace Strategy:Guiding the creation and implementation of our New World of Work strategy, fostering collaboration, productivity, and employee satisfaction across our 24,000-strong workforce.Creating and Leading our Business Strategy:Orchestrating cross-functional alignment in business strategy, spearheading large and intricate projects spanning various functions to drive organizational growth and sustainability.Innovation:Pioneering workplace innovation from a technology perspective, ensuring our organization remains at the forefront of advancements like in AI, the metaverse and beyond. Dedicated to leveraging emerging technologies to enhance workplace experiences and drive strategic advantage. I act as the AI lead for workplace services at ServiceNow. Transformation:Overseeing transformative change management and operational excellence initiatives across functions, ensuring seamless adaptation to evolving business needs. Championing cross-functional projects that streamline processes and enhance organizational resilience.External Business Relations:Acting as primary liaisons for external business relations, cultivating strategic partnerships and alliances to fuel our teams growth and innovation on a global scale.Workplace Technology (July 2024 - Present)Management of our Technology team in creating and driving our Workplace Service Delivery product roadmap and implementation and 3rd Party applications. Working alongside product teams in influencing the product applications and working alongside ServiceNow clients as Customer Zero.

Added managing Global Workplace SustainabilityResponsible for creating and implementing our global sustainability strategies across of global portfolio of our offices.So far we have implemented globally:- Workplace Design and Construction Sustainability Guidelines (inc. associated KPIs for our Capital projects)- Real Estate Sustainability Checklist - Embedded Sustainability processes within our PMO framework - Landlord Sustainability Survey's & Engagement Framework - Water Risk Assessments - Contributions to ServiceNow's ESG Reporting & CDP Assessment

• I am the intersection of Place, Technology & People. My goal is to drive operational excellence and create great employee experiences for our employees & customers across the globe. • 28 Locations | 310,075 square feet | +4000 Employees• Budget Management of $37.5 million per annum | Regular savings of between $1-5 million • EMEA Leadership Team | Management of EMEA Team (25 Team Members plus our CW workforce (+110 people)• Strategic 3-5 Year Planning for Global Workplace Operations | Global Program management for Workplace & Real Estate programs | Strategic alignment & vision for the EMEA Real Estate portfolio • Thought Leader in our Global Workplace Strategy Implementation – ‘New World of Work’ impacting 77 locations & 24,000+ Employees• Global Project Management of Employee Experience Program impacting + 24,000 employees.Act as the global sustainability lead working with our sustainability team on projects/initiatives within workplace. • Stakeholder Management Experience with CFO, CHRO & VP+ Level across the EMEA business • Global Change Management for our Operational Excellence Pillar. Established and imbedded change management process in each project that is rolled out globally. • Consolidated vendor management from 46 vendors to 12 to streamline processes, standards, and gain enhanced financial control and savings. • Worked on innovating our workplace services delivery product alongside our product team to enhance our features and regularly met with customers to explain how we used this internally.• Active speaker in Future of Work panels and publications

• Global Extended Leadership responsibilities for Corporate Services • Global Operational Leader for global programs spanning Employee Experience, Technology and FM Operations.• Management of all Workplace & Facilities functions for ServiceNow across EMEA.• Responsible for managing, developing and motivating 11 WPS members of staff, assisting them to carry out their responsibilities in line with best practice.• Completed 12 office fit outs and 22 office relocations • Workplace consultancy and project management for CAPEX projects• Creating the strategy and leading the RFP/RFQs for outsourced facilities management services including maintenance, cleaning, catering, security. • Oversaw EMEA H&S and statutory compliance.• Created and implemented a new Workplace Services communication and brand strategy to align with new ways of working. • Created frameworks and playbooks to support my teams with key business activities such as best procurement practice, building operations and environmental. • Lead global WPS steerco committee to prioritise and re-prioritise our incoming and existing workload and initiatives.

• Management of all Workplace & Facilities functions for ServiceNow across EMEA.• Responsible for managing, developing and motivating 11 WPS members of staff, assisting them to carry out their responsibilities in line with best practice.• Workplace Consultancy & Project management for FM Capex projects across EMEA• Manage hard and soft services across the sites in EMEA ensuring PPM schedules are met. • To be responsible for the front of house and to ensure that appropriate security measures are in place and that visitor management is handled professionally. • Responsible for implementation and management of annual OPEX & CAPEX budget in EMEA• Tendering, negotiating and managing contracts for suppliers and to make recommendation for service and cost improvement. • Responsibility for the management and improvement of the office environmental commitments • Management and implementation of the ServiceNow company Health and Safety policy and responsibilities with ServiceNow, including carrying out all office risk assessments• Planning and implementation of refurbishment, building works and space planning at ServiceNow sites• Project management for FM Capex projects across EMEA• Facilitate all office moves, including consultation with stakeholders, space planning and floor design, co-ordinate activities with third party suppliers and internal IT to ensure that the move goes to plan and is within budget.• Responsible for drafting and implementing facilities related procedures and policies within ServiceNow • Management of the Business continuity forum and implementation of the plan

Serve as a key member of VergeSense's Customer Advisory Board, providing strategic insights and feedback to help shape product development and company direction.Collaborate with industry leaders and stakeholders, ensuring VergeSense's offerings align with market needs and customer expectations.Provide actionable recommendations, based on real-world experience and customer feedback, to improve VergeSense's product roadmap and strategic initiatives.Stay at the forefront of industry trends and technologies, helping VergeSense maintain its position in the workplace analytics market.A little about Verge Sense:Over 100 global customers, including 25% of the Fortune 500 companies.Deployment of over 1 million sensors across various industries and sectors.A robust AI-powered platform that analyzes more than 40 million square feet of space daily.

Strategic Advisor: Provided strategic input on show roadmaps and content direction.Customer Advocate: Represented the voice of the customer, ensuring our needs were prioritized in decision-making.Feedback Provider: Offering constructive feedback on direction of the show and the content for each years showsMarket Insight Specialist: Share industry trends, competitive landscape insights, and opportunities to keep the show ahead of others.Collaborative Team Member: Worked closely with other board members and the show leadership team to drive strategic initiatives.Networking Facilitator: Leveraged professional network to facilitate partnerships and expand company reach.Communication Advisor: Assisted in refining customer communication strategies

• 14 Locations | 187,000 square feet | +780 Employees• Budget Management of $15 million per annum | Regular savings of between $250-500K• Team Management of 7 FTE’s and oversight of 55 CW’s • Stakeholder management with C-Suite and Senior Management • Successfully managed the transition of 200 staff into an agile working program. I assessed the needs of 15 business groups and secured by-in from senior leadership including C-Suite for the project.• Oversaw the workplace due diligence and operationalisation of an M&A including real estate and integration of partners and team members.• Regularly dealt with senior management in each location • Negotiation of all leases with broker and landlords• My team held the highest eNPS score across the People Team for employee engagement. • Defining and owning the workplace experience strategy across the portfolio driving ‘moments that matter’ strategy to aid employees connections, collaboration and culture creation. This was aligned with our talent retention and attraction strategies via the people Team. • Led the asset lifecycle management of capital expenditure and projects including writing business cases and presenting back to senior leadership

• 3 Locations | 110,000 square feet | +360 Employees• Budget Management of $11 million per annum | Regular savings of between $70-90K• Team Management of 5 FTE’s and oversight of 34 CW’s• Successfully led a 1.2 million fit-out project.• Close liaison with the CFO & CEO to ensure that the business services are aligned with the firms strategic vision and commercial goals.• Planning for future development of the office in line with strategic business objectives, including lease negotiations. • Post review implementation of a full procurement process from supplier selection through to invoice reconciliation and future planning. • Proactive reviews of all soft services in order to deliver optimal financial efficiency. • Quarterly analysis of current services with a view to improvement / cost reduction. • Managing and leading change to ensure minimum disruption to core activities.• Planning best allocation and utilisation of space and resources of the premises.• Advising and ensuring the delivery of energy efficiency, sustainability and cost effectiveness.