• Copyedit and proofread white papers and briefs, B2B/B2C content, internal documentation, blog posts, slide decks, and other content for technology, fintech, and data collection clients • Work with content covering a wide range of topics, such as cybersecurity and network visibility, customer engagement, healthcare and insurance, and consumer credit• Perform research and fact-checking• Format and publish articles in WordPress

• Wrote content for NEPA documents (three environmental assessments and an environmental impact statement) plus supporting documents and communications (Federal Register notices, briefing papers, PowerPoint presentations, etc.) • Performed substantive and line editing on technical content from interdisciplinary teams of 10 to 15 subject matter experts, improving readability and creating consistency in voice and tone • Copyedited and proofread project documents, including internal and public-facing content, ensuring compliance with BLM and Government Publishing Office style guidelines • Researched topics and compiled data and scientific literature for interdisciplinary team members • Authored external communications, including agency correspondence and public-facing materials; prepared documents for public distribution, including formatting for Section 508 compliance• Created and presented PowerPoint trainings and handouts for teams on best practices for writing • Took detailed meeting notes to document the team’s deliberation and decisions

Working in a high-volume, fast-paced environment, provided live chat and email customer assistance/technical troubleshooting for a major web hosting provider's products and supported platforms; provided in-depth support for WordPress. Educated customers in best practices with the goal of creating empowered technology users.

Managed office operations for an all-volunteer organization dedicated to helping seniors age in place and live independently in their own homes. Supervised and trained office staff, maximized efficiency of office procedures, provided tech support.

Provided IT and web services to individuals and organizations, including PC hardware support and website development and troubleshooting (WordPress and Joomla).

Edited articles and tutorials on web development topics to improve readability, structure, clarity, and flow. Corrected grammar and punctuation errors and ensured conformity to house style. Applied XML formatting to articles.

Triaged and responded to incoming help desk tickets from faculty, staff, and students for hardware, software, and web issues. Provided support via email, phone, remote assistance, and in person in office, classroom, and clinic settings. Performed troubleshooting, repairs, upgrades, and configuration of software and hardware. Helped develop, manage, and maintain academic and administrative websites.

Provided technical support and training for users of websites, email, and other online communications tools for 12 Portland neighborhood associations and affiliated organizations. Provided on-site support for Windows hardware, software, and network issues. Advised management on technology purchases and practices, developed technology budget, and managed vendor accounts. Designed and developed organization websites using WordPress and Joomla.

Developed websites from concept to finished product, working with design team to tailor web design and graphics to client specifications. Created original web content targeted to specific demographics to maximize viral sharing, including written content, photos, and videos. Developed and applied strategies for search engine optimization and online content promotion.

Wrote summaries of televised newscasts and logged details and client information in central database. Provided computer support as needed for Mac-based office environment. Helped maintain on-site video library.

Copyedited and proofread peer-reviewed research articles for an online scientific journal.

Oversaw editorial content production for a human resources solutions leader's public-facing job seeker web portal. Researched and developed article topics targeted to audience demographics. Managed freelance writers and illustrators and maintained editorial calendars.

Copyedited reviews, news, and articles for CNET's authority website covering computer and video games and gaming hardware; promoted to copy chief in November 1999. Managed the copy desk for the Gamecenter.com and Builder.com channels, supervising five in-house copy editors. Contributed to website and network style guides. Maintained editorial and production calendars and acted as a liaison between editorial, production, and design departments, helping coordinate workflow to meet deadlines.

Copyedited business, technology, and lifestyle magazines