As a Learning Facilitator at Cash App, I design and deliver training programs that enhance the customer experience and the employee engagement of the Customer Success team. With over 10 years of experience in training and development, I have a proven track record of creating impactful learning solutions that drive performance improvement and business outcomes.I am passionate about empowering and supporting learners to achieve their full potential and grow their skills and competencies. I leverage my certifications in Therapeutic Crisis Intervention, BLS Instructor, and Whil Mindful Leader to facilitate effective and engaging learning sessions, provide real-time coaching and feedback, and foster a culture of continuous learning and improvement. I also collaborate with Customer Success Leaders and other stakeholders to identify learning needs, create and update training content, and evaluate the effectiveness of training initiatives.