Charli L. Email and Phone Number

Responsible for setting up all SOP's for the company (HR, Logistics, Customer Success).• Manager and liaison of customer service team.• Developed and implemented supply chain strategy.• Maintain relationships with internal and external clients to ensure staffing goals are achieved.• Forecast requirements, prepare budgets, schedule expenditures, analyze variances; initiate corrective actions• Coordinating with cross discipline team members to make sure all parties are on track with project requirements,deadlines and schedules.

• Plan and review compensation actions; enforcing policies and procedures• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends• Track project performance, specifically to analyze the successful completion of short- and long-term goals• Communicate all operating policies and/or issues at department meetings

• Coordinated office activities and operations to secure efficiency and compliance to company policies• Managed agendas/travel arrangements/appointments etc. for the senior management• Supported budgeting and bookkeeping procedures; coordinate project deliverables

Processed travel arrangements and travel vouchers for executives and marketing department. Managed master calendar for senior management and direct reports which include: executive committee/leadership meetings, and cross departmental meetings.Managed executives domestic and international travel as well as department's direct reports vacation calendar.Organized, developed and implemented administrative and supervisory activities; managed and accounted for division purchase orders.

Maintained day-to-day operations of a non-profit start-up• Received all correspondence,managed all ingoing/outgoing calls and managed organization’s email and social media accounts• Coordinated internal/external meetings and booked conference rooms• Managed employee calendar and contact lists• Managed all catering for company events•Assistant to company's bi coastal CEO & Founder, managed heavy business and personal Gmail calendar, including internal and external meetings • Responsible for booking travel arrangements for bi-coastal staff•Coordinated with publicists for CEO'S interviews and speaking engagements• Set up Video Conferencing/ group Google Hangouts for Bi-Coastal Team• Processed company invoices and reimbursements for employees/ pay bills /deposit checks.•Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures.

Assisted customers with basic troubleshooting of their devices, while providing excellent customer service.Responsible for the setup of all new Apple devices, as well as leading workshops in the store. Assisted with visuals in the store during product launches and floor set changes. Responsible for answering phone calls and corresponding with customers via email.

Worked directly with the White House and other vendors to ensure that all client requirements were fulfilled. Responsible for the key aspects of event management including transportation arrangements, registration/database management and on-site management. Garnered significant donations on behalf of the Democratic Party.Seamlessly orchestrated events and ticketing distribution for festivities during the inaugural week.

Responsible for the education and registration of young voters on the campus of North Carolina Central University. Registered over 2,000 students and had the highest voter turnout rate in the history of the university. Reported multiple metrics on a daily basis both electronically and verbally to superiors to track voter support and volunteers. Trained and mobilized a volunteer base of over 300 students, in addition canvassed the communities surrounding the university. Used social media to engage voters and volunteers.

Assisted with promoting, administering surveys, marketing alternative ways to commute to work and school.Provided support in the development of the assessment plan.

Assisted legislative staff in research.Attended congressional hearings. Gave tours to constituents of the Capitol building.Completed office work, which included answering phone calls, emails and updating social networks.

Engaged in grassroots organizing, media relations, research, fundraising and event planning. Helped the candidate target key issues.

Trained, mobilized and managed volunteers in key organizing skills and get-out-the vote techniques.Motivated volunteers to build accountable and cohesive campaign committees. Hosted and planned itineraries for surrogates to speak at community events.