Lewis Cortes Email & Phone Number

Cincinnati Area, OH

Facilitate interactions with Spanish-speaking customers in a variety of medical, business, political, and educational environments; utilize both consecutive and simultaneous interpretation for in-person, online, radio, and television programming; registered as a Level III interpreter with Cincinnati Children’s Medical Center.

Cincinnati, OH

Supervised translation projects in every language for Cincinnati Children’s Medical Center; oversaw projects from initial request to delivery; created job requests and client/translator invoices; built a translation memory for every project; reviewed translated segments and ran analysis to ensure compliance with client style guidelines; reformatted all.

Cincinnati, OH

Coordinated connections between clients and interpreters to fulfill job requests; maintained interpreter database for priority jobs; followed up daily with new job requests and entered them in database; handled cancellations and rescheduling for clients and interpreters; helped Spanish team raise completion rate from 82% to 96% within four months; and.

Cincinnati, OH

Oversaw the creation and development of all bilingual projects; managed project progress across vendors; established and maintained vendor relationships; assisted with trans-creation services; reverse-translated all work to verify accuracy; and approved final work for publication.

Boca Raton, FL

Oversaw manifest of daily submissions; supervised quality and performance of customer service department; reviewed daily CSR productivity and CM follow reports; assigned orders to case managers; organized and led bi-weekly meetings with CSR and CM departments; updated consulate and embassy information daily; reviewed time sheets for hourly employees.

Chino, CA

Oversaw shipping, quality control, chaps, footwear and cycle counting departments of Ralph Lauren-Los Angeles; led Material Handling Equipment driver certification courses; translated course material and MHE training manuals; led and interpreted for security, performance, and general meetings with employees and department leads on a daily basis; completed.

Boca Raton, FL

Processed orders for US passports and visas; updated system with US Department of State and various embassies throughout the United States; processed online payments and handled new accounts.

West Palm Beach, Florida Area

Negotiated with international vendors to obtain best price and product; provided quotes to vendors; networked and promoted company at many marine industry events; and provided customer support.

Derrfield Beach, FL

Managed international accounts and their respective orders; guaranteed compliance with U.S regulations on all exportations; organized and maintained corporate files and records; settled escalated customer calls; organized office activities; and prepared direct mailings and correspondence.

Certificate, Spanish/English Translation

Biology, Music,General