Derrick Lewis Email & Phone Number

Bethesda, Md, Us

· Technical depth across full DevOps spectrum via design, development and deployment of services and software at scale, current hands-on technology infrastructure (network, compute, security, storage, etc.) and virtualization experiences.· Proven experience with software development life cycle (SDLC) and agile/iterative methodologies· Knowledge of integrating of Hybrid-cloud services with multi-cloud and on-premises technologies· Exposure to or experience with Cloud Service Providers (CSP) such as AWS, and Azure. Also have dedicated service providers such as Rackspace and Neptune9. · Experience with containerization and deployments.· Have deployed and maintained critical applications on cloud-native microservices architectures· Implemented automations, effective monitoring, and infrastructure-as-code.· Provide highly available and successful working in a full stack product delivery environment· Deep, practical experience with Linux, Windows, and Mac.· Work with coworkers to educate the workforce in DevOps best practices· Experience with IT implementation, primary using AWS services (EC2, ELB, RDS, Route53, S3, etc.), Azure Services (VPC, KeyStore, WAF, LB, VM, DevOps etc.), and Dedicated Rackspace services.· Practical experience leading highly available and fault-tolerant enterprise and web-scale software deployments· Knowledge of infrastructure automation through DevOps scripting (e.g., Java, Python, PowerShell)· Practical deployment and management experience using Ansible and Terraform.· Strong systems administration skills in a Cloud or Virtualized environment

Norwalk, Connecticut, Us

Contractor For Marriott International Inc. through Xerox Business Services LLC.- Provides local and wide area network test planning and execution- Contributes to efforts to engineer highly available networking solutions.- Identifies network vulnerabilities and works with appropriate engineering and operations staff to eliminate them.- Ensures compliance with Marriott information security policies- Works Remedy (BMC) activities or requests open from Tier 1 until resolved. This may require customer contact to determine exact nature of the problem & troubleshooting. - Technical Specialization: In depth knowledge of Network environments, LAN/WAN/Wireless/VOIP/Network Monitoring systems including Cisco, HP, Checkpoint, SolarWinds, NetQOS, LMS- Property wireless access point troubleshooting and administration- Implementation of projects as presented by Marriott Telecom Engineers.- Coordination and documentation of system changes- Lab validation, as required, to validate change processes- Handling formal and informal assistance requests from Tier 1- Perform or assist with captures and network analysis- Knowledge transfer to Tier 1, Tier 2 and Tier 3 support groups.- Technical Integration of new systems within Marriott’s network environments- Customer Service Oriented

Bethesda, Md, Us

- Provides local and wide area network test planning and execution- Contributes to efforts to engineer highly available networking solutions.- Identifies network vulnerabilities and works with appropriate engineering and operations staff to eliminate them.- Ensures compliance with Marriott information security policies- Works Remedy (BMC) activities or requests open from Tier 1 until resolved. This may require customer contact to determine exact nature of the problem. & troubleshooting. - Technical Specialization: In depth knowledge of Network environments, LAN/WAN/Wireless/VOIP/Network Monitoring systems including Cisco, HP, Checkpoint, ORION, SolarWinds, NetQOS, LMS- Property wireless access point troubleshooting and administration- Implementation of projects as presented by Tier 3- Coordination and documentation of system changes- Lab validation, as required, to validate change processes- Handling formal and informal assistance requests from Tier 1- Perform or assist with captures and network analysis- Knowledge transfer to Tier 1, Tier 2 and Tier 3 support groups.- Technical Integration of new systems within Marriott’s network environments- Customer Service Oriented

Bethesda, Md, Us

-Customer Service Oriented-Provides local and wide area network test planning and execution.-Contributes to efforts to Tier 2 and engineer highly available networking solutions.-Identifies network vulnerabilities and works with appropriate Tier 2 and operations staff to eliminate them.-Ensures compliance with Marriott information security policies-Work with eTrack to establish new events or issues that occur at all of the Marriott International sites (3500+ Properties and HQ's)-Technical Specialization: In depth knowledge of Network environments, LAN/WAN/Wireless/VOIP/Network Monitoring systems including ORION, SolarWinds, NetQOS, LMS-Property wireless access point troubleshooting and administration-Property router installment and replacement troubleshooting and administration-Implementation of projects as presented by Tier 2 or Tier 3.-Coordination and documentation of system changes for on or off site properties.-Perform or assist with captures and network analysis-Knowledge transfer to Tier 1 and New Tier 1 Analysts and to Tier 2.

Bethesda, Md, Us

-Taking calls from clients in all SS (Select Service)/ES (Extended Stay) Hotels-Use my knowledge of a PMS (Property Management System) to help customers in need.-Responsible for all calls that come into the Fosse Queue.-Responsible for following up with the clients SR (Service Request) to see if their problem was fixed or not.-Have to be courteous to others no matter what their or my position is-Provide training to newer associates. -24/7 on call support-Need to know all aspects of a hotel and how to utilize the PMS system to their job. EX: (Housekeeping, Engineering, Front Desk Clerk, GM, AGM, Accounts Receivable, etc…)-Use two OS systems in order to do my job (Linux & AIX)-Use CLI (Command Line Interface) and other methods to complete a task.

Bethesda, Md, Us

-Password support and recovery for all employees of Marriott International.-Assist Users in creating or recovering passwords via tools like Darwin, Active Directory and Marriott's own Password Support page.-24/7 Call Center Support.

Education record

Diploma, General Sudies