• Ticket Resolution: Efficiently handle customer inquiries via phone calls, emails, and live chats. Resolve technical issues promptly, ensuring timely completion of tickets.• User Account Setup and Maintenance: Set up and configure laptops and mobile devices across various operating systems (OSs) according to internal standards. Manage user accounts, access changes, and licensing.• Software Installation: Install and configure additional software as needed for users.• Printer Maintenance: Maintain printers and troubleshoot printing issues.• SaaS Application Support: Assist users with Software as a Service (SaaS) applications.• Ticket Management: Report and analyze issues, ensuring timely resolution.• Network and VPN Support: Troubleshoot network connectivity issues, configure VPN connections, and assist users with network-related queries.

• Handling and executing stock rotations.• Managing and categorising goods deliveries.• Personal shopper; within a customer facing role.• Executing and indexing promotional change overs.

• Personal shopper; within a customer facing role.• PPT operation and management.• Managing and categorising goods deliveries.

• Aircraft passenger luggage offloading.• Airside luggage transportation with 7.5 tonne vehicle.• Passenger safety inspections.• Aircraft and equipment safety checks and risk assessments.

• Large scale troubleshooting; identify, probable cause, solution, plan of action and prevention.• Customer facing advice and set ups.• Software and hardware operation assessments.• Workspace network setup, extension and maintenance.• Console and PC tear downs.• Hard drive partitioning and reallocation.• PC and hard drive recovery.