Gina Lewis Email & Phone Number

Orlando, FL, US

St Petersburg, Florida, US

Assist the head recruiter sourcing for qualified and interested candidates. Maintain personal records through the applicant tracking system, ADP. Reach out to candidates and conduct phone screens. Conduct resume searches utilizing multiple job posting platforms.

Newark, DE, US

• Oversee full cycle recruiting for a major client in the healthcare industry filling over one hundred positions within a 3-month period.
• Source, track and manage potential candidates.
• Conduct prescreening of active applicants to grow passive talent pipeline to prepare for future hiring needs.
• Operates and maintains applicant tracking and candidate management systems.
• Handle adjudications and onboarding.

Teaneck, New Jersey, US

• Maintain attendance and timekeeping records, Live monitor agents for Quality assurance, coach to ensure KPI metrics are being meet if not exceeding, deliver corrective actions,
• Set and adjusted agent’s schedules to maintain optimal coverage and service levels.
• Worked with management to develop strategic and tactical plans to meet different goals.
• Updated personnel handbooks and individual records to keep filed accurate and detailed.
• Gathered information about each position and related occupation with employee interviews, field observations and industry research.
• Collected, organized, and modeled data using Microsoft Excel, Tableau and Power BI.

Baton Rouge, Louisiana, US

Managed a team of 45 virtual agents contracted to take calls for the Department of Economic Opportunity.Coached agents on calls that I also monitored for quality assurance. Maintained personnel records for each agent on my team. Assisted agents handle calls, diffuse escalated situations, provided necessary information to ensure the customer had the best.

working with girls between the ages of 13-17 that are in the DCF system preparing them for life on their own at 18

Managed attendance records and handled scheduling for the call center associartes.Quality Assurance monitored callsCoached and developed associates to ensure goals/KPI metrics were being metAssisted in recruitment, onboarded and trained new associatesHandled supervisor calls and diffused escalated callersOperations, uploading and batching payments.

Mclean, VA, US

Work at home providing customer service to high end customers with high balance accounts

Miami, FL, US

Initially hired as a call center associate and within 6 months was promoted to a team lead. Handled inbound calls and assisted clients over the phone with their credit and/or debit cards, explained statements, fees and answered questions.As a Team lead I trained and coached new agent that just came out of the nesting stage. Monitored their calls and.

Oversaw the public image and manage all media relations of a client, which currently includes local talent from the Virgin Islands; singers and song writers. Assist in coordinating publicity events and make sure the client knows where to go and what to do. Other responsibilities include writing press releases, press kits, releasing statements, promoting.

Framingham, MA, US

Performed all sales coordinator duties including, customer contact via phone and internet on a regular basis, managing compliance of newly added customers, train and educate each customer of the program offeringsMaintained accurate and up to date notes and documentation within saleforce.com on all customer interactionsEffectively demonstrated the ability.

Basking Ridge, NJ, US

Managed and coached a sales team of 15 agents to Qualify customer needs for wireless solutionsAssisted in the processing of all wireless sales orders quickly and efficientlyRegularly achieved and exceeded sales goals and KPI metricsHandled customer escalationsAlso worked in the retail stores as a keyholder/rep for 3.5 years with Verizon Wireless. In.

Bellevue, WA, US

Assisted in managerial duties including handling customer escalationsInventory Control and MerchandisingCash Management/reconciliationAssisted with weekly staff meetings, with a focus on role playOnboarded and Trained new staff.Assisted in Sourcing and Recruiting new staff Tracked performance daily through multiple reports

Business Management/Computer Science

Computer Science