Lewis Greatrex Email & Phone Number

England, United Kingdom

England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Redditch

It was my responsibility to provide one to one coaching, training and feedback to agents in the call center as well as providing direct support to Team Leaders. This comes in the form of taking on their roles and responsibilities when the need arises.

Birmingham, United Kingdom

Birmingham, United Kingdom

Ortus Group works with Law firms to facilitate strategic growth through merger, acquisition and lateral hires.My role within the business is to attract high-caliber individuals for senior level appointments in Law firms and to make relations with new businesses.Working with Ortus Group, you will always have direct contact with the relevant director so that you are always involved from start to finish. We always conduct fresh research done by our excellent in house research team, guaranteeing the most up-to-date market information on which we can make decision as well as enabling us to approach the very best and most appropriate in the market, regardless of rumor and preconceptions.

Customer Service Consultant for HMRCI used to be employed with Her Majesty’s Revenue and Customs, in the role I made outbound and took inbound calls to taxpaying customers and businesses to pay their debts in full. I had made many strides in this role and made a total of 1 million in revenue for the government.The role includes:· Making outbound and inbound calls to businesses and customers alike· High levels of customer service· The ability to tackle tough situations and keep a firm resolve· A confident and in charge manner at all times· Ability to convince tough customers to pay debts in full· Ability to retain in depth and complex knowledge and to learn constantly· PDRS training (Personal Debt Resolution Skills, as well as customer and buisness psychology training

Sales and Marketing RepresentativeDuring my time as a Sales and Marketing representative I was trained to harness and utilise a variety of skills in my role. My role was to:· Spread brand awareness through talking with various clients.· Convince customers to take on the product being sold.· Adapt my pitch to individuals (often on the spot)· To stay enthusiastic and maintain a high quality of work ethic.· Help to motivate and teach others in and around my team.

Visitor Reception and MembershipDue to my skill in dealing with customers the managers at Packwood House offered me a 6 month contract as a VRA (its abbreviation) My roles were:· Use my knowledge of the property to give a brief introduction· Giving directions and advice· Sales experience, promoting national trust memberships· Always being presentable, approachable and efficient in my customer service· Promoting the trust· Overcoming language barriers