As a Behavioral Health Technician (BHT) Non-Commissioned Officer (NCO) within the 194th Engineer Brigade of the Tennessee Army National Guard, my primary focus is providing essential support to over 100 personnel, promoting mental health awareness, and facilitating access to appropriate resources. While awaiting reclassification to perform counseling or therapy, I currently lead a team of two BHTs and collaborate with medical professionals to ensure the well-being of brigade members. Offer compassionate and non-counseling behavioral health support to brigade personnel. Engage in active listening, empathy, and understanding to help individuals cope with stress and emotional challenges. Respond promptly and effectively to crisis situations, providing immediate support and de-escalation, as necessary. Collaborate with qualified professionals for more extensive interventions. Lead and supervise a team of two BHTs, providing guidance, training, and mentorship to enhance their skills and effectiveness in supporting the brigade's mental well-being. Conduct workshops and training sessions to educate brigade personnel on mental health awareness, resilience-building, stress management, and coping techniques. Facilitate appropriate referrals to qualified mental health professionals or resources, both within the military and in the civilian community. Ensure follow-up and ongoing support for those receiving care. Collaborate with unit leadership, chaplains, medical personnel, and community mental health providers to establish a comprehensive support network for the 194th Engineer Brigade. Maintain compliance with all military regulations and protocols regarding behavioral health services. Uphold ethical standards in all interactions and maintain confidentiality. Actively pursue training and education opportunities to enhance knowledge and skills in preparation for reclassification to perform counseling or therapy.

Directed and supervised a cross-functional team of 3 personnel, ensuring smooth administrative and logistical operations for an 85-person hospital. Streamlined processes and fostered collaboration, resulting in enhanced efficiency.Implemented and managed a digital medical management system, overseeing medical requirements and administrative actions for over 2,000 patients. Ensured accuracy and timeliness in patient data management.Pioneered a Continuing Education Program for team members, cultivating a more confident and knowledgeable workforce. Empowered team members, resulting in a 30% increase in their knowledge base.Devised strategic talent management solutions to enhance assessment, development, and professional growth. Utilized digital systems and platforms to boost the organization's readiness by more than 50%.Streamlined projects, systematized programs, and strengthened policies, driving a 35% increase in overall productivity. Successfully achieved early completion of multiple projects.Led process modeling sessions to optimize decision-making processes organization-wide. Championed digital systems integration for seamless information sharing and improved collaboration.

Supervised the daily actions, productivity, and taskings of a team of 7 personnel; oversaw all medical sustainment automation requirements and technical support for the Logistics Information System in a 4,000-person organizationAdvised senior leadership on the planning and execution of all medical automation requirements; enhanced efficiencies through the development of systems and programs; led to an operational readiness rate of 98%Maintained the organization’s network that utilized fiber, radio frequency and CAT5 technologies to disseminate information across the organization; streamlined and increased digital efficiency by 60%Provided strategic and sustainable human capital solutions aligned to the organization’s strategies, initiatives, programs, and projects to critical operational drivers and logistics information requirements  Conducted analysis of workforce modernization, programs for planning, resource allocation, acquisition planning, training, performance monitoring, and reporting; increased efficiency of his team by 50%Oversaw the maintenance, serviceability, and 100% accountability of over $500K worth of sensitive company equipment with zero loss or damage

• Working as a Medical Record Correspondence Clerk, I oversaw release of information while aiding in organizing and processed over 20,000 medical records to save time and produce more efficient work within my section. • Ensured documentation was properly annotated when releasing medical information to patient in accordance with hospital policies and guidelines• Establishing a working relationship with VA for retiring records• Treated customers with courtesy and respect while providing customer service in-person and over the phone• Assisted filing all internal and external correspondence and medical reports into patients’ medical record.

•Provided essential logistical support to over 230 DoD Civilians/Contractors, Coalition Forces, U.S Service Members, and their dependents as a Patient Movement Liaison.Maintained positive and professional relationships, ensuring seamless arrangements for lodging, transportation, and access to medical services and programs upon arrival.Managed a high-volume workload, handling 35+ calls daily. Prepared statistical reports and retrieved patient record information from the digital system.Proactively expressed feedback to management, highlighting possible problems and areas of improvement.Offered comfort and assistance to patients' families during their time at the hospital.Ensured 100% customer confidence and satisfaction by educating patients on hospital confidentiality policies and procedures.

Basic Combat Training and Advance Individual Training

Coordinate, organize, and oversee the end-to-end process of goods identification, acquisition, production, and distribution for the entire company.Lead a dedicated team of 2 to efficiently manage and supply 400+ medical personnel for In-Home Care Management, serving 25,000+ qualifying members.Provide comprehensive support, offering 65+ educational materials aiding individuals with possible kidney disease and sourcing essential medical equipment, office & kitchen supplies, and sanitizing products.Streamline in-home care management by overseeing procurement and distribution processes, ensuring seamless operations.Manage multiple spreadsheets and leverage various software tools like Salesforces, Microsoft Excel, monday.com, Word, PowerPoint, Access, Power Automate, Forms, One Drive, Outlook, Teams, SharePoint, Asana, Zoom, and Ring Central.Optimize mailing capabilities for 2500+ members monthly, coordinating carriers like UPS WorldShip, UPS Mail Innovation, USPS, and FedEx.Implement and integrate new processes, focusing on Managing Permits for Business Reply Mail and overseeing USPS Gateway services to enhance information flow.Successfully execute cost-saving initiatives, reducing company-wide procurement spending by an impressive 40%.Proactive problem-solver dedicated to driving transformative improvements within supply chain operations.Report directly to the Director of Procurement, providing logistical support company-wide.Offer mentorship and guidance to 20+ individuals, coaching on personal growth, career development, technical support, and behavioral improvement.

Coordinate, organize, and oversee the end-to-end process of goods identification, acquisition, production, and distribution for the entire company.Lead a dedicated team of 3 to efficiently manage and supply 300+ medical personnel for In-Home Care Management, serving 20,000+ qualifying members.Provide comprehensive support, offering 58+ educational materials aiding individuals with possible kidney disease and sourcing essential medical equipment, office & kitchen supplies, and sanitizing products.Streamline in-home care management by overseeing procurement and distribution processes, ensuring seamless operations.Manage multiple spreadsheets and leverage various software tools like Salesforces, Microsoft Excel, monday.com, Word, PowerPoint, Access, Power Automate, Forms, One Drive, Outlook, Teams, SharePoint, Asana, Zoom, and Ring Central.Optimize mailing capabilities for 2000+ members monthly, coordinating carriers like UPS WorldShip, UPS Mail Innovation, USPS, and FedEx.Implement and integrate new processes, focusing on Managing Permits for Business Reply Mail and overseeing USPS Gateway services to enhance information flow.Successfully execute cost-saving initiatives, reducing company-wide procurement spending by an impressive 40%.Proactive problem-solver dedicated to driving transformative improvements within supply chain operations.Report directly to the Chief Administrative Officer/Chief Compliance Officer, providing logistical support company-wide.Offer mentorship and guidance to 15+ individuals, coaching on personal growth, career development, technical support, and behavioral improvement.

Provided administrative support to the Vice President of Outreach & Enrollment and department with administrative duties, member communications, scheduling and coordination, administrative tasks associated with providing care management services to patients, processing and requesting medical records to EMR, facilitating other communication through fax, phone and email.Provided motivation and emotional support to a staff of 30+ in Corporate Office. Which consist of consecutive greetings/praise, motivation (Direct and/or Indirect), technical support, career development, and behavioral support.