Justin T. L. Email & Phone Number

Tysons, Va, Us

Tysons, Va, Us

Reston, Va, Us

Reston, Va, Us

Reston, Va, Us

Reston, Va, Us

Austin, Texas, Us

Performed on-site and remote installation, configuration, customization and training on SolarWinds products for clients worldwide. The SolarWinds products I am the most proficient in are: NPM, NCM, SAM, LEM, WPM, IPAM, UDT, VNQM, and NTA.

Served as a NMS (Network Management Systems) expert in a network migration contract. Our client has contracted us to migrate all network management and network support for their North American sites from their current provider to BT Federal. The focus for this contract has been to implement SolarWinds for network performance monitoring and network configuration management.

Stamford, Ct, Us

Supervising 3rd shift technicians within a Network Operations Center, managing maintenance activities, supporting network surveillance, configuration changes to various pieces of service provider network equipment, creating & administrating department Sharepoint sites, process and training development.....

New York, New York, Us

Senior level NOC Technician responsible for training current and new NOC employeesMonitoring and configuring: Cisco routers and switches, Cisco and Arris CMTS's, Cedarpoint VoIP switches... IP address capacity managementWriting, reviewing, and approving SMOP's for various network maintenance activitiesAdministering Incognito Management Console for DHCP, TFTP, Provisioning, and DNS servers.Creating Microsoft Sharepoint site solutions for tracking and data managementManaging escalated trouble calls by working closely with Engineering, field technicians, and telecommunications carriers and vendors to resolve service issues.Utilizing the Remedy trouble ticketing system to create detailed documentation for issue management and trackingDaily interaction and strong knowledge of several network monitoring platforms such as: Netcool, Solarwinds, CTC, Aspen, and Safariview6+ years of progressively skilled and complex experience in network troubleshooting.

New York, New York, Us

Designed and rebuilt all aspects of the Insight Engineering Lab Facility and Lab HFC network.Managed Testing Lab facility and engineering staff.Managed critical testing systems through design, development and implementationManaged engineering testing, methods and procedure project scheduleCoordinated projects and the testing of both new and existing systems according business priority and urgency.Acted as a key engineering resource for testing of high speed Internet, Voice over IP and video broadband products.Managed testing and validation of design for IP inter-networking projectsManaged the testing, implementation methods and installation procedures for both consumer projects and carrier transmission equipment.

New York, New York, Us

Assisted in various lab management duties including installation of systems and assemblies, maintenance of lab equipment.Provided technical support and backup to the network operations group as needed.Developed and performed test plans for regression testing of CMTS and HFC devices as well as VOIP and infrastructure networks.Configured Cisco 7600 series routersConfigured Cisco 7200VXR CMTS's and Arris C4 CMTS'sConfigured Cisco 2900 series switchesConfigured Cedarpoint Safari VoIP CMSDocumented test results and distributed to field operations Achieved interoperability of numerous devices used in field operations, including Sunrise CM500, JDSU DSAM's, light meters, and other network test devices.Coordinated with network engineering, field operations, provisioning and other support groups to diagnose and resolve troubles in a lab environment.Developed proficiency with usage of test and debug equipment, including traffic generators and various meters.Managed multiple projects in parallel, balancing workload and priorities and insured timely completion of projectsDeveloped a working knowledge of Cisco IOS and other CLI operation systems, including Arris C4's and Cedarpoint Safari's.

New York, New York, Us

Diagnosed and resolved customer-reported and network-reported HSI and telephony faults.Provided technical support to remote Headends.Mitigated network faults as appropriate.Assist law enforcement agencies in processing customer call traces.Coordinated with network engineering, field operations, provisioning and other support group to diagnose and resolve troublesProvided ongoing and ad-hoc analysis of network alerts.Identified and diagnosed recent change application failures.

New York, New York, Us

High Speed Internet Technical Support

Personal Computer Technical Support

Telecommunications and Networking

Business Information Systems

Education record