* systemise & manage BA, development & BI resource & effort* assess, develop & implement the technology strategy

* delivery of large technology based projects* development of a member-centric approach to design and testing initiatives

Renard Group provides tech services and advise to charities and non-profits

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• Introduced stakeholder workshops and user testing sessions to create, define & manage roadmaps for web and mobile app development.• Owned data collection and analysis to define user personae, drive SEO efforts, direct conversion rate improvements and ensure a direct link between user need and feature development & prioritisation.• Identified issues / opportunities, devised hypotheses for potential solutions & ran experiments to validate.• Created product requirements, definitions of done, definitions of success & managed subsequent testing & measuring for all new features.• Delivered new website in three months which improved overall conversion rate from 1.2% to 2% and user sign up from 1.5% to 12%.• Delivered user account functionality that improved usability and introduced a community element increasing user lifetime value by 45% to date.• Brought stage one of Android & iOS mobile apps to near completion offering a significantly improved UI/UX over existing workout trackers and garnering 100% positive reviews from user testers through UserBrain, User Testing, etc.

• Promoted to secure and engage with corporate clients to provide them with software solutions to improve employee carpooling and travel alternatives to deliver the services to the clients• Collaborated with CEO, CTO, engineering, UI/UX and sales to define and manage business & product visions, strategies, and roadmaps.• Owned the discovery process, involving engineering, UI/UX, support, sales etc. throughout, to gather & interpret the right data and drive a deep, team-wide understanding of the user.• Ensured a thorough, data driven product strategy by driving a consistent data collation, analysis, thesis, validation & conclusion feedback loop.• Drove critical, product defining features to successful completion by co-ordinating & focusing internal stakeholders on improving user experience.• Increased Turnover by growing the number of users from 20k to 40k, working with existing clients to grow the community, gaining referrals and targeting and researching new clients• Delivered £45k with Barking and Havering Hospital over 3 years by providing the carpooling platform for use on Laptops and Mobiles by presenting to the entire Board and negotiating with the HR Director• Won the £50k contract with Jaguar Land Rover over 3 years by improving parking facilities across 3 sites by submitting a formal tender document and presenting to the Facilities Director• Managed the Staff Budget by recruiting a team of 5 UK and 7 Serbian Customer Success Executives, achieving a 100% Staff Retention rate, using external agencies and leading a 3 stage interview process• Saved £4m in Contractor and Employee costs over 5 years by building data-oriented agile product development and customer teams in Serbia by using the Elance system and networking with contacts• Maintained a 95% client renewal rate and consistently hit or exceeded monthly registration and user activity targets by designing, launching and monitoring improving user engagement campaigns

• Promoted to manage the software product and drive continuous improvement by assessing user feedback, & leading initiatives to deliver significant and measurable benefits to users• Increased Internal NPS Score from 5 to 8 for clarity and visibility and improved the score from 4 to 9 for buy-in from key stakeholders through the introduction of product and project radiators and dashboards• Achieved 3 Patents in the UK and 3 in the USA by defining and developing technologies which verified a commuter’s mode of transport as well as multiple-occupancy vehicle travel through product and user testing• Improved Conversion rate from 25% to 80% by integrating analytical and optimisation services, tracking, monitoring and optimising in-app experience to improve AARRR metrics and demonstrating benefits• Generated £80k in Sales with Network Rail to solve a car parking problem by presenting to the Senior Project Manager, demonstrating the functionality of the software and managing the integration• Delivered £12k with Santander to accommodate 2000 staff into 200 parking spaces by presenting to the Facilities Director, managing the integration of the software and collaborating with Skidata• Accomplished industry-leading successes for corporate carpooling through understanding client needs, and rapidly developing pragmatic solutions.

• Appointed to manage the development of the new software, oversee the engagement of the Elance contractors, introduce Agile methodology to the business and manage the Serbian development team• Delivered API based web, iOS, Android, & Windows apps to encourage carpooling, optimise carpooler networks, enable peer to peer payment and reward carpoolers creating carpooling communities across multiple large UK employers & facilitating 1,000s of commuter carpools daily.• Built our offshore engineering team (Web, iOS, Android & QA) and UK based design & UI/UX teams.

Full Service Online Agency providing Web Design, Web Development and SEO Solutions, t/o £850k• Set up the business to provide a full-service online agency employing 25 people in the UK and Overseas developing e-commerce platforms and mobile apps, promoting them online and growing the business• Grew the business from zero to £850k by winning SME clients through word of mouth and referrals, targeting and researching key decision makers, taking the brief and delivering to specific requirements• Generated £50k in revenue with Televisual Media Magazine for the maintenance of their website and to build 4 micro-sites per annum by taking a referral from a contact and presenting to the CEO of the business• Managed the £500k Staff Budget by overseeing 4 Direct Reports and 21 Staff in 5 countries, using Elance to recruit contractors for the duration of projects and appointing specialist recruiters for permanent staff• Raised £1m from Venture Capitalists to launch a TV and Online Advertising Campaign to generate PPI leads for numerous Solicitors by presenting a business case and demonstrating the benefits of the campaign

Entropy provided websites for a number of W1 based model agencies, photographers and studios. Providing domain registrations, hosting and web design & maintenance.

A web design agency to the financial sector we specialised in developing web based forex systems and insurance brokering systems