Lewis Smart
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Lewis Smart Email & Phone Number

Service Desk Manager at Wavenet
Location: Horsham, England, United Kingdom 8 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Wavenet
Role
Service Desk Manager
Location
Horsham, England, United Kingdom
Company size
1205 employees

Who is Lewis Smart? Overview

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Quick answer

Lewis Smart is listed as Service Desk Manager at Wavenet, a with 1205 employees, based in Horsham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Lewis Smart.

Lewis Smart previously worked as NOC Service Desk Manager at Wavenet and Network Operations Engineer at Wavenet. Lewis Smart holds Information Technology, Distinction * Distinction * from The College Of Richard Collyer.

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Email format at Wavenet

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Wavenet

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About Lewis Smart

Lewis Smart is a Service Desk Manager at Wavenet.

Current workplace

Lewis Smart's current company

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Wavenet
Wavenet
Service Desk Manager
Horsham, GB
Website
wavenetuk.com
Employees
1205
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8 roles

Lewis Smart work experience

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Service Desk Manager

Wavenet

Horsham, Gb

Noc Service Desk Manager

Current
Wavenet

Dorking, England, United Kingdom

Managing a 24/7/365 Network Operations Center with a comprehensive work scope, including:- Infrastructure & Datacenter Monitoring- Specialist Network Monitoring- Security Monitoring- Backup Monitoring & Disaster Recovery- 24x7x365 Helpdesk- Blue Light Services Technical Support- Proactive Patching & Upgrade of Infrastructure & Network Elements- Major Incident Communication ManagementKey Responsibilities- Led a team of 8 direct reports, fostering a collaborative and high-performing environment.- Oversaw Major Incident Management, ensuring swift resolution and minimal disruption to services.- Maintained strong Customer Relations & Service Delivery, enhancing client satisfaction and loyalty.- Managed and improved KPIs, driving operational efficiency and service excellence.- Developed and maintained an internal knowledge base, empowering the team with critical resources and information.- Handled Technical Escalation & Decision Making, providing expert guidance and solutions.- Executed Project Management initiatives, delivering projects on time and within budget.- Implemented Workforce Optimization (WFO) & Quality Management (QM) for a Customer Experience Helpdesk.- Directed Clientele Technical Onboarding & Offboarding, ensuring seamless transitions and high service standards- Improved processes within the team to enhance reaction and response times, establishing a more robust and efficient workflow.

Dec 2023 - Present

Network Operations Engineer

Wavenet

Dorking, England, United Kingdom

Nov 2023 - Dec 2023

Information Technology Analyst

Wessex It

Cowfold, England, United Kingdom

Nov 2020 - Oct 2021

Information Technology Support Engineer

Shift F7
Jun 2019 - Nov 2020
Team & coworkers

Colleagues at Wavenet

Other employees you can reach at wavenetuk.com. View company contacts for 1205 employees →

TF Theo Fraser-Williams Theo Fraser-Williams Colleague at WavenetLetchworth, England, United Kingdom View → SR Sam Richards Sam Richards Colleague at WavenetNewmarket, England, United Kingdom View → CM Carrie Malone Carrie Malone Colleague at WavenetUnited Kingdom View → RD Rachel Dale Rachel Dale Colleague at WavenetStourbridge, England, United Kingdom View → AT Andrew Turton Andrew Turton Colleague at WavenetRed Lodge, England, United Kingdom View → AL Amy Lankester Amy Lankester Colleague at WavenetWest Midlands, England, United Kingdom View → CK Cameron Kelly Cameron Kelly Colleague at WavenetHevingham, England, United Kingdom View → PZ Puyu Z. Puyu Z. Colleague at WavenetWoking, England, United Kingdom View → PG Paul Gilbert Paul Gilbert Colleague at WavenetTaff'S Well, Wales, United Kingdom View → KC Kyla Collins Kyla Collins Colleague at WavenetDorking, England, United Kingdom View →
2 education records

Lewis Smart education

FAQ

Frequently asked questions about Lewis Smart

Quick answers generated from the profile data available on this page.

What company does Lewis Smart work for?

Lewis Smart works for Wavenet.

What is Lewis Smart's role at Wavenet?

Lewis Smart is listed as Service Desk Manager at Wavenet.

Where is Lewis Smart based?

Lewis Smart is based in Horsham, England, United Kingdom while working with Wavenet.

What companies has Lewis Smart worked for?

Lewis Smart has worked for Wavenet, Adept Technology Group Plc, Wessex It, and Shift F7.

Who are Lewis Smart's colleagues at Wavenet?

Lewis Smart's colleagues at Wavenet include Theo Fraser-Williams, Sam Richards, Carrie Malone, Rachel Dale, and Andrew Turton.

How can I contact Lewis Smart?

You can use AeroLeads to view verified contact signals for Lewis Smart at Wavenet, including work email, phone, and LinkedIn data when available.

What schools did Lewis Smart attend?

Lewis Smart holds Information Technology, Distinction * Distinction * from The College Of Richard Collyer.

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