 Work with all CTDI warehouses on all code upgrades for the staging process for all Charter Code upgrades.  Ensure CTDI is setup with correct STB code for all Charter launches.  Ensure work is coordinated with CTDI to meet Charters strict deadlines.  Propose and deploy metrics-driven tactical process changes to reduce avoidable outages and streamline processes. Lead Operations managers for all cross-functional and strategic initiatives between Charter and CTDI. Exceptional and demonstrated ability to develop and maintain strategic partnerships with key teams and leadership within Charter and CTDI. Drives development and adoption of projects with Charter and CTDI teams, and executive management, consolidating the needs of the projects into a cohesive and operable plan. Day to day duties include: Develop new project requirements, manage priorities, develop formalized project plans, execute and control deployment phases, mange procurement and logistics of required hardware/software/professional services/contractors, close completed efforts, report directly to executive leadership on status and escalations.KEY ACCOMPLISHMENTS Collapsed TWC, Charter and BHN Warehouses into 7 Super warehouses and 5 regional warehouses. Organized CTDI onto latest headend peripherals and software to match Charter. awarded for exceptional ability to manage and deliver on highly complex, cross-functional projects in an ever-changing procedural and priority environment

TIME WARNER/CHARTER COMMUNICATIONS, CHARLOTTE, NC 2010 – DEC 2017SENIOR MANAGER, DAC IMPLEMENTATION AND DESIGN ENGINEERING  Lead a team of 9 engineers and 10 contractors in the design, planning, support, and implementation of Time Warner Arris service delivery systems, including Arris DAC and associated OAM&P Devices, STDC, Encryption, Time Warner Mystro, RAMS VOD content and associated VOD Storage, Apex/SEM Qams, ADSG and other peripherals and subscriber facing technologies.  Monitor the job performance of engineers and ancillary personnel and provide necessary training, coaching, feedback, and motivation to maximize performance.  Ensure work is coordinated to meet strict deadlines and not conflict with other group’s activities.KEY ACCOMPLISHMENTS Devised consistent Project plans, guidelines and Methods of Procedures across Time Warner Arris footprint. Recognized as one of the company’s most respected personnel leaders with the ability to train people effectively and to match jobs to skillsets.

Design Engineering. Executed all Motorola Team Personnel and Project Planning in the DAC2DAC conversion and IP Head end installs and ensured completion in a timely and proficient manner within vendors’ deployment goals. Managed Digital Addressable Controller activities for Verizon.  Managed inventory and monitored head end equipment, installing and updating new software and patches on all head end equipment.  Implementation and design of Digital Services and Channel Lineups. Perfomed polling scheduling and settop Code Downloads—testing and loading of new code platform and scripts. Troubleshot billing interface and third-party interface (VOD: Guide). Coordinated the configuration changes to the DAC6000 to support interactivity as well as testing and verification.KEY ACCOMPLISHMENTS Led the tier 1 MSO VOD design and Implementation. Managed all on-site integration and testing of Motorola Equipment in support of interactivity with equipment such as OM1000 (Out-Of-Band QAM Modulator), NC1500 (Network Controller used as a proxy server for the interactive network), RPD2000 (Return Path Demodulator used to convert QPSK RF return to standard IP protocol), and the DAC6000 (Motorola Proprietary Digital Access Controller used to provide conditional access to Digital Consumer Terminals (DCT’s).  Provided configuration documentation and created and facilitated onsite training to personnel and on-site support for the implementation and integration of new features, software versions, and the upgrading and integration of third party equipment.