H. Lewis Reid Email and Phone Number

Responsible for the overall direction, coordination, implementation, execution, control and completion of projects.

Leads a team of engineers, field managers, technicians and skilled contractors who provide our company's Engineer, Furnish and Installation (E, F & I) services. Manages all aspects of project operations including site surveys, estimating, creating proposals, ensuring properly skilled resources, procuring project materials, scheduling and tracking job progress, invoicing and customer satisfaction.Successfully engineered and provided solutions for a wide range of our customer’s telecom… Show more Leads a team of engineers, field managers, technicians and skilled contractors who provide our company's Engineer, Furnish and Installation (E, F & I) services. Manages all aspects of project operations including site surveys, estimating, creating proposals, ensuring properly skilled resources, procuring project materials, scheduling and tracking job progress, invoicing and customer satisfaction.Successfully engineered and provided solutions for a wide range of our customer’s telecom and network issues. Examples include: 1) Build out central office superstructure, fiber optic raceways, DC power systems, and battery backup systems, 2) Upgrading DC power and cooling systems in outside plant cabinets, 3) In-service channel upgrades and optimization of DWDM (Dense Wavelength Division Multiplexing) systems, 4) Relocation/Decommission of telecom and network equipment.• Collaborative, passionate and customer focused• A strong sense of personal integrity and professional ethics• A personality with a high level of self-motivation and initiative, with an intense focus on results Show less

• Ensured visibility of critical/major issues of key customers/accounts within the appropriate departments of Nortel Networks• Provided the management teams with regular feedback on how our customers are using our services to assist in positioning delivery resources correctly, and to provide assistance to the service-marketing teams for positioning extended service plans with our customers• Supervised seven engineers, ensuring operation, people, and business objectives are met•… Show more • Ensured visibility of critical/major issues of key customers/accounts within the appropriate departments of Nortel Networks• Provided the management teams with regular feedback on how our customers are using our services to assist in positioning delivery resources correctly, and to provide assistance to the service-marketing teams for positioning extended service plans with our customers• Supervised seven engineers, ensuring operation, people, and business objectives are met• Performed quarterly reviews with direct reports to ensure objective alignment as well as regular performance feedback and career planning Show less

Worked on the newly formed World Class Networks team supporting the Pacific Bell - Network Operations Centers on SONET OC-3/12/48 fiber multiplexer systems. Received “Award of Merit”, 1997.• Provided mentoring to key NOC personnel on OC-3/12/48 equipment• Developed and presented workshops on Network Manager/INA• Assisted in development of processes to help NOC centers perform upgrades

Worked as the local technical support prime for Pacific Bell (Southern CA), supporting SONET OC-3/12/48 fiber multiplexer systems. Responsible for troubleshooting complicated issues brought up by the customer and to anticipate customer needs before they arise.• Acted as the single point of contact for PacBell into Northern Telecom’s TAS (Technical Assistance and Support) organization• Acted as the interface between PacBell and BNR (Bell Northern Research)

Worked with the Technical Assistance and Support group, supporting SONET OC-3/12/48 fiber multiplexer systems for all US-based customers.• Served as backup-manager to OC-12 TAS group• Rotated into the Emergency Technical Assistance and Support group