General Manager
Pilgrim Bar
Edinburgh, Scotland, United Kingdom
Improved to become one of Edinburgh’s most vibrant night spots, increasing profits year on year all whilst adhering to tight budgets.Leading & directing a young team, overseeing recruitment whilst controlling wage budget target of 11%, update rotas, coordinate staff trainingConforming to control cost & overhead allowance weekly with quarterly reviewsConsistently meeting quarterly 5% target increase on wet & dry salesControlling all forms of marketing for the business, event publishing, social media campaigns, designing all graphic work using photoshop, utilising in house promotion methods including video ads, liaising with brands and promoters for ad & event purposesRegulating stock & order system, meeting wet stock target GP of 69%, organising rotation of dry stock whilst keeping to GP target of 67% Regularly making improvements to the building to keep up with trends, organising and budgeting for maintenance work even carrying out some tasks myselfFrequently serve on bar as well as making food for customers in a limited kitchen, enhanced bar cocktail and food menu each year, vastly improved upon customer service standards setting new goals yearlyAppropriately dealing with any complaints, implementing health and safety procedures as well as licensing laws, dealing with cash up, banking, till systems