C-Suite Executive with excellent background in all phases of healthcare, medical group management, and HR. High-level assessment and analysis to scale-up business to meet complex needs of today’s healthcare environment. Consulting and advisement on new construction and design elements for growing medical entities, medical group assessment and productivity analysis, benchmark performance design, consulting on employee relations and work environment issues, new practice start-up, and HR infrastructure design and consulting.

• Provide strategic leadership for a surgery group comprising multiple physicians with four satellite offices and Lasik center, overseeing both strategic decisions and day-to-day operations• Oversee departmental budgets, with full P&L responsibility for practice, leading team employees and managers, handling operational and employee relations issues• Achieved increase in annual revenue for a record-breaking 2023 with the highest revenue volume in the history of the practice, a 16% increase over the previous year• Lead the preparation and delivery of financial reporting presentations to the physicians' leadership team, guiding strategic goals and planning• Direct strategic financial planning and annual revenue projections to examine and control expenditures, implement revenue enhancement programs, and monitor the financial health of the group• Oversee business development efforts, expanding the company's footprint by identifying space, coordinating office moves, and working with vendors, banks, and IT to coordinate smooth setups and transitions• Facilitated and led the installation of a new EMR system (Modernizing Medicine) within budget and timeframe, developing a robust training program and follow-up process• Dramatically improved the work culture, guiding the owner and senior partner to transform team environment into a productive, positive setting and stabilize turnover with 20% reduction in employee turnover• Maintained consistency through pandemic months, retaining all employees and returning to 95% productivity within 60 days of reopening the practice full-time and secured (PPP) payroll and operating funding • Achieved historically record-high revenue for 14 out of 20 months pre-pandemic, with revenue and volume increasing by over 12%

• Led clinic to achieve steady and consistent revenue growth, surpassing 30% over a 5-year period, despite nationwide challenges in reimbursements• Successfully met government mandates, securing 100% of the available incentive funds• Played a key role in the annual evaluation of benefit plans, conducting analysis for both cost savings and overall employee satisfaction and minimizing health premium increases• Introduced training and education process for all employees to enhance employee capabilities and skills • Led implementation of new medical practice management system and drug tracking system to create greater efficiency and accuracy and reduce inventory reimbursement losses• Developed dynamic marketing department, compliance program, and new financial tracking processes, resulting in increase of new patient volume of 20%+ • Achieved a significant reduction in employee turnover, maintaining a retention rate of better than 90%• Played a pivotal role in the development of a new physician compensation plan, ensuring fair distribution of earnings based on performance• Spearheaded the planning and hands-on design of a new 4,800 sq. ft. office, overseeing all interior design elements; the new office substantially improved flow, employee morale, and patient satisfaction, resulting in approximately a 25% increase in new patients• Developed a research department leading to the creation of a new revenue stream

• Achieved exceptional growth in total annual charges and revenue, more than doubling them within a 3-year span, with annual revenue growth consistently exceeding 18%• Orchestrated the merger of three distinct groups, propelling the practice to become the highest volume and most influential retina practices in Middle Tennessee under my leadership• Accomplished substantial staff and office expansion, more than doubling the size of the team and integrating 3 separate groups into one primary office• Led a comprehensive overhaul of the billing department, consistently surpassing MGMA benchmarks and significantly improving process management for increased and more consistent cash flow• Key decision maker on all employee benefit programs, maintaining budget-conscious yet employee-friendly health insurance plans and other essential benefits for employee retention and engagement• Developed and managed a multi-million-dollar overhead budget, bringing formal budgeting to a practice that previously operated without one• Successfully facilitated the construction of three new offices and two satellite offices, overseeing contract review, negotiation, design elements, furnishing purchases, and all logistics related to occupancy. All projects were completed on time and within budget, stimulating new growth• Led build-out of new 20,000 sq. ft. state-of-the-art primary office, a new 3,500 sq. ft. satellite office, a 4,000 sq. ft. office, refurbishment of a 1,300 sq. ft. satellite office and complete rebuild and refurbishment of 3,500 sq. ft. satellite office, one featured in a prominent trade journal as state of the art office• Established a robust research department, growing from one research study to a department with a research manager and 2.5 FTE, conducting 10+ studies and achieving a 10x volume increase with multiple studies ranked in the top 3 nationwide, and generating increased annual revenue

• Spearheaded a remarkable increase in net revenues by more than 48% during tenure and achieved consistent annual growth exceeding 15% over 5 fiscal years• Successfully initiated and oversaw the establishment of a new Optical retail center, surpassing income goals in the first and second years and exceeding goals by 10% in 2006 and 15% in 2007• Maintained an impressive staff retention rate of over 90% over a 5-year span • Introduced innovative team-building programs, including the creation of "5-star" customer service initiative to improve the focus on patient care and customer service and enhance service levels• Developed and implemented effective annual budgets and workforce management plans to meet strategic goals and stabilize the staffing environment and culture• Created new research department, hiring a research manager and developing a new revenue stream

Web-Based medical software company